Testimonials

Just writing to say thank you for the work you did on my daughter's Mazda 3 recently. Not only did you do the brake rotor and pad replacement but you identified and rectified an ABS fault. Normally I am a little skeptical when it comes to 'Reviews' but having spoken to Angie and Michelle I have no skepticism when it comes to the reviews on your business. So again, a big thank you.
Terry B, Australia
Toronto - High Park
September, 2017
I highly recommend Jeff Ball and his Aurora Master Mechanic shop. I was referred to Jeff by my son when a major Toronto dealership insisted I needed arm controls replaced before they would do an alignment on a new set of tires I had just purchased. I needed someone I could trust who could give me a second opinion. The drive from North York to Aurora was well worth it. Jeff took me into the shop and showed me exactly where the slight wear was on the bushings and explained precisely why there was no imminent need to do this work. Jeff's mechanic then did the alignment and the car runs smoothly and perfectly. It is very reassuring to have a shop such as Jeff's where you're going to be treated honestly and with courtesy, fairness and respect. Jeff is a straight shooter and I could tell by the interaction of all customers who came in that he was held in high esteem and trust by everyone. It is refreshing to know that there are still shops and mechanics like Jeff around who possess old fashioned values and integrity. Thanks, Jeff! Keep up the great work!
George B. Jr.
Aurora
August, 2017
I very truly can't say enough great things about Master Mechanic High Park. I have an aging Subaru that I've had serviced here for 7 or 8 years now. Josie and her team operate a shop that's a bit different. There has never once been an upsell, or push for unnecessary work. I've had many mechanics over the years try to convince me the car needed service it certainly didn't. There is absolutely none of that BS here, ever. Here you'll get actual automotive advice from a shop that's completely dedicated to the community. It's not unusual for them to send me home without a bill if the fix was quick and didn't require parts. If it's something I can DIY they'll offer me professional advice. When It's needed heavier work they've always explain what and why. I've since moved all the way to the east end of Toronto, but I still bring my car all the way back here for service, even if it's just an oil change. Why? Because I value honesty and integrity, and it's well worth it.
Joseph G
Toronto - High Park
July, 2017
Simply Outstanding! Too often, this industry (i.e., car repair) is marred by less than ethical service, Rui and the team at Master Mechanic High Park are proof the good guys are out there.
Nicola W
Toronto - High Park
June, 2017
My experiences With Master Mechanic High Park have been great! I have always felt taken advantage of by mechanic shops in the past, but I feel valued and respected at Master Mechanic. Thank you! :)
Melissa G
Toronto - High Park
April, 2017
This place is amazing! I've been taking my car here for 3.5 years. Always good quality, fast service, gets in me quickly. I recently had my first "big" car maintenance which of course was costly. As I wasn't expecting it, I crunched some numbers and shopped around. When I phoned to cancel my appointment due to a lower cost, they asked the cost, transferred me to another employee and matched the significantly lower price!!! Go here!!! The best, thank you!
Melissa M
Toronto - High Park
March, 2017
The customer service at master mechanic was second to none, they fixed my ball joints and put new winter tires on my car for a price that was literally half what I was quoted at the dealership. The impressive part was they didn't try and upsell me on repairs, they gave me a list of what needed to be done and what could wait. Besides this being a great shop they are also heavily involved in their community with charitable work. I would not hesitate to recommend Josie and her friendly staff at Master Mechanic to anyone who needs their car repaired, they truly are the best shop in the neighborhood.
J M
Toronto - High Park
March, 2017
Very happy with the service at this shop! First time in and I was treated like a regular. These guys go above and beyond to take care of their customers, everything from good honest suggestion making to service updates to great pricing. Mike even drove me home in his personal truck because the shuttle service was busy. Highly recommend this shop thanks again guys!
Brett H
Ajax
February, 2017
Very pleasant experience going to this shop. I needed to get my rear brakes done on my impala kind of in an emergency. I called Mike on Saturday around 8am in the morning to try and get the breaks done that day. I was pretty sure he was going to tell me no way it could be done but actually he told me to he would call me back in 5 mins to let me know how much it would cost. After 3 mins he called me back and gave me a price that was 150.00 cheaper than another mechanic that actually did my front brakes last year. I said ok let's do it he told me to come in for 10.30am. The whole experience with the staff seemed like I had been going there for years. Very honest people, love doing what they do. I will definitely recommend all my friends and family members to go see them. Thanks so much for your hard work guys this experience actually made my day.
Stacy-Ann S
Ajax
February, 2017
One of the best mechanics I have ever been to. I have been to a lot of mechanics before, and this is the most helpful place I have been. They do not try to scam you. They give you want you need, and get you out of there ASAP. Big s/o to Mike for being kind and helpful.
Steph R
Ajax
February, 2017
It is nice to see a business owner like Josie who is involved in the community by supporting local charities and abused animals! She was also recognized in women's history month in October-well done :-)
Melissa L
Toronto - High Park
February, 2017
Great oil change place and really friendly. Like really friendly.
Tyler E
Toronto - High Park
February, 2017
Very happy with the service. The mechanic was so helpful and really took the time to explain the issue I was having with my car. We have been looking a long time for a good mechanic we really trust. We had a horrible experience with another mechanic before we found Josies High park location and its worth the extra travel for us. Sadly, it seems very difficult to find honest companies we can feel safe doing business with. You guys are to be complimented.Thanks once again.
Jackie L
Toronto - High Park
February, 2017
This place is the best. They are honest and efficient. I recommend them to everyone in the neighbourhood.
Nat P
Toronto - High Park
February, 2017
The shop was everything I thought it would be and more! Legendary customer service, incredible work and I will definitely be coming back for anything that comes up in the future! :) Thank you
Boris S
Toronto - High Park
January, 2017
Your service & attention to detail was great. Everyone was super friendly & helpful (especially Charlie) ;)
Tanja V
Toronto - High Park
January, 2017
Another great visit to Master Mechanic - High Park. Your team has been amazing since I started coming in two years ago when I moved into the community. I can't thank you enough for all the support!
Steve M
Toronto - High Park
January, 2017
After yesterday's TTC disaster I very much appreciated that you stuck around to wait for me to pick up my vehicle after hours. Thank you for going beyond servicing the vehicle and caring about people too.
Rosanna B
Toronto - High Park
January, 2017
Had to purchase new winter tires and came in end of day on a Friday evening. Even though Mike was fully booked, he made time for my car. I had a dead battery another 2 weeks after that and came in on a Monday evening. Again, Mike was accommodating and had my battery changed and I was back on the road in 15 minutes. Mike is very friendly and helpful. It's hard to find an honest mechanic but Mike goes above and beyond to make sure that you're treated fairly and that your car is fixed. Not only does he provide excellent customer service, Mike is the best mechanic that I have ever had. I will never take my cars to any other mechanic. A+++++ service.
Ryan S
Ajax
January, 2017
Very happy with the services I received at this shop. Mike and his crew are very friendly and honest. Their shop is clean and work is done in a timely manner. I'd recommend this shop to my friends and family! I will definitely be going here in the future.
Mark G
Ajax
January, 2017
Jim & Don, I would like to thank both of you and your team for the service work required to my Jaguar X-Type. My Jag required some TLC which your team provided and its back on the road and performing like a Jaguar should. Its nice to see that old style customer service still exists be it a call to review the repair,a pick up or drop off to the office or the use of a courtesy car when required. See you next oil change. Sincerely, Mark Wirzman
Mark W
Mississauga - Matheson
January, 2017
Tony is the best and most honest mechanic I have ever been to. I take both my vehicles into him for servicing and always receive the ultimate treatment. He gives it to you straight and always does a great job.
Manny A
Toronto - Yorkdale
January, 2017
I just discovered Tony at Master Mechanics on Orfus Rd this weekend. He was very professional and answered all my questions. He did a perfect job on my car (breaks, and 4 new tires). His prices are competitive too. So I definitely will go back to him. I am glad I finally found a trusted mechanic.
Marianne M
Toronto - Yorkdale
January, 2017
I'am very satisfied with their work... I trust in mr. Tonys work because he and his crew are honest, professional and fast enough... excepcional, thank you mr tony .... :)
Dandi D
Toronto - Yorkdale
January, 2017
A first for me! I had the unfortunate situation of blowing my front struts right at the peak of the holiday season. Mike and the guys took me in right away and gave me an unbelievable quote and did everything they could to make me feel well taken care of. Not only did they fix my problem that same day, they did the unimaginable to me, they came in cheaper than their original quote. Needless to say, this was a first for me. I can not express enough, just how amazing my experience has been and I am now, for the first time in my life, able to say "I have a guy"! Thank you so much to Mike and the guys down at Master Mechanic's in Ajax. Bill Templeton
Bill T
Ajax
December, 2016
I had taken my car in to install my winter tires. Carlo noticed that the tires I had (purchased from a BMW dealership) were not Winter tires but actually summer tires. Mike showed me the tires I owned and the manufacturers catalogue which confirmed this. I went back to the dealership and they acknowledged the error and swapped the tires for me at no charge. Impressed with Carlo's attention to detail, Mike for educating me and Daniela for her excellent customer service. They did not even charge me for the tire swap and amazingly did not try to sell me anything !!! Now i have the proper winter tires installed which is important for my family and myself. This is the second positive experience I have had with Master Mechanic Ajax (Mike and the Mechanics) as they also did a brake job on my Altima a few months ago for a LOT less than the dealership quoted. Thanks Guys much appreciated.
Neil S
Ajax
December, 2016
Absolutely first class service and support. I would not trust anyone else to look after our 9 year old BMW. We know we are in safe hands and getting very solid advice at a great price. We have worked with other garages and they are head and shoulders above anyone else. The local Tire store recommended them and that has proven to be a great recommendation from someone in the Industry.
Peter S
Aurora
December, 2016
I would like to thank Kevin and his team for being caring citizens of Barrie, and helping me help an elderly man who had driven into a snowbank, and fallen in the snow trying to get it out. This past Monday, I drove past an elderly man who had driven into a tall snowbank behind the Giant Tiger / Master Mechanic building. As I drove past him, he fell down and I realized he needed help, and he would need more help than just me. He was trembling and cold and I could barely get him in my car to drive him to Master Mechanic to get help. Kevin agreed to help and came outside to see where his car was, and sent someone to get it out of the snowbank right away. The man said we were his Christmas Angels. Thank you Kevin and team for being a "Community Hero"!
Julia E
Barrie East
December, 2016
Barrie West Master Mechanic is my go-to shop. Most recently, Dan and Ryan got my car ready for winter with an oil change, a new wheel bearing, and alignment and a great deal on a new set of snow tires. Thanks guys!
Lindsay M
Barrie West
December, 2016
I highly recommend taking your vehicle to Dan and the crew at Master Mechanic. I brought them my 05 Cadillac i was considering buying and they were reasonably priced compared to all others who quoted me on the repairs needed. Thanks guys, i'll be back again 100%
Kelly W
Barrie West
December, 2016
I finally found a great place to take my cars. The owner Dan Petersen will take care of your auto problems without delay and with a caring attitude. When he drove my '98 Jaguar, he knew I needed new front rotors. He ordered the necessary parts right away and had my car ready for me the next morning. He definitely goes the extra miles for his customers.
Cathy C
Barrie West
December, 2016
Amazing fast service trustworthy .very happy with my service today
Mike B
Bolton
December, 2016
I've been taking my car to Master Mechanic for about four years and the thing I appreciate most about the place is that these guys don't fix things just for the sake of making money. They care about their customers. They always gives me honest advice without pressuring and makes sure I understand my options. Once the work is done they show me the old parts. These guys know their stuff and I would recommend them to anyone.
John S
Bramalea
December, 2016
I was driving down Hurontario Street when I started having car trouble. I pulled in and asked them to have a look. Turns out I had run over a bolt that had impaled itself in my rear tire. There customer service was great and they got my tire all fixed up and I was back on the road in about 40 minutes. I would definitely recommend them.
Martin W
Brampton South
December, 2016
Moe was my daughter's mechanic at the Brampton location. He was very nice!! Explained everything to her, and to me as well. Worked with us on the repairs, we felt like we were well taken care of. Didn't feel taken advantage of at all. Great job! Things were done before the estimated time. Was great with her and I both. Brakes fixed! All is good. 5 Stars Moe!! Great job. Would recommend this shop! Thanks!! Chris
Chris W
Brampton South
December, 2016
Got a flat on my way from Windsor to Toronto. They saw me right away and had it replaced in under an hour. Excellent service and Roz the clerk was very polite and understanding!
Ryan
Brantford
December, 2016
This is generalizing but I also talk from experience... As a woman I found it hard to find a mechanic on my own that was honest to me about the repairs and upkeep of my vehicles. After a long search and many disappointments, I found that MM is honest to their women customers. Nick is the sweetest man ever and really takes care of you. He certainly knows how to choose great mechanics and technicians because all the other men are so kind as well. I've never been disappointed with the work they've done. Thank you for great service!
Larissa K
Burlington - West
December, 2016
Been going for years.. since they were on Eagle street. Everyone is top notch. Customer service is great as are the repairs. Started with them years ago when they saved me major $$ by letting me know that an expensive head gasket replace that another garage said I needed was BS. Have love this place ever since!
John L
Cambridge
December, 2016
I'm from out of town and something broke on my car that I needed fixed urgently so I could get home. The service here was excellent- friendly, prompt, knowledgeable and kept me informed. Complete opposite of the experience I had at Canadian Tire!! If you need vehicle repairs in Collingwood, this is the place to go!
Kristen C
Collingwood
December, 2016
Frank is awesome, Just got a transmission fluid change and he rotated our tires and swap all the broken bolts. Great price and excellent services.
Anthony G
Toronto - Dupont
December, 2016
Great service and staff is very friendly and knowledgeable.
Mila C
Toronto - Dupont
December, 2016
Got our brakes replaced quickly same day. Great team there, made my first mechanic visit less stressful than i thought!
Andrew C
Toronto - Dupont
December, 2016
Was in for oil change on Saturday. Lu'ay took me right away. The shop was only open for another hour but i was taken care of. They even advise me, my oil seal was starting to leak and gave my Rondo a wash. First thing Monday i received a email for the quote on changing my seal. Couldn't ask for more prompt service. Cheers!
Michael K
Hamilton
December, 2016
Great people here. I got scheduled in for a last minute tire change, and they were very accommodating despite me being late for the appointment. Very friendly staff that make you feel welcome and valued enough to be a return customer. Even a complimentary car wash!
Andrew K
Hamilton
December, 2016
Excellent service, very friendly manager, i used this company for the first time to instal my winter tires but i won't go anywhere else for any mechanical issues from now on!
Rabie S
Hamilton
December, 2016
Took car in today for an alignment and oil change. Owner was very professional and friendly and car drives excellent now. Will definitely return in the future.
Nathaniel M
Hamilton
December, 2016
Lu'ay, the shop owner, was very professional. He was the most friendly and helpful shop owner I've ever met. If you have any car problems, give him a call, you will be impressed from the minute he picks up the phone.
Brian L
Hamilton
December, 2016
Very good! The online form to get an appointment is very useful. They phoned me in the morning to set things up. They doubled checked my findings and checked only what was needed. They got all the codes cleared and sorted out - no issues now. I will go back in the future.
Doug F
Hamilton
December, 2016
Great customer service will be coming back for sure
Akram M
Hamilton
December, 2016
Great friendly staff! Do a very good job here im very happy with the good work on my vehicle! For sure a recommended place to go !
Vicky G
Hamilton
December, 2016
Amazing service my van had a spontaneous gas line go and I was stuck what to do he was very friendly and affordable I will be a life long client :) :)
Chantelle H
Hamilton
December, 2016
Excellent work on my car. They repaired a broken muffler and Luay made sure my tires and engine got checked and hooked me up with a solid deal. Great setup too for those who like to watch their car being fixed from a safe place. Thank you guys.
Taha Z
Hamilton
December, 2016
I recently brought my vehicle in for a second opinion on my brakes that were squealing. Luay, the Owner assured me that he would help me out. His inspection was thorough and engaging as he removed the pads to show me the pad condition and measured the thickness to show me the little life remaining. He gave me options to service them to take care of the squeal or to simply wait until the sensor indicator prompts me for replacement. A very honest, competent and friendly mechanic/Owner whom I will refer to friends/family.
Fady S
Hamilton
December, 2016
I made an appointment request online and they called me back pretty quick to set up an appointment. I was told by another shop that my brakes needed to be done before Christmas, so that's what I needed the appointment for and to put on winter tires. Well turns out that I didn't even need my breaks done for a little while. They could have changed them anyway and make me pay but they saved me money at that moment. What I thought was awesome is there was a female mechanic which we don't have enough of and even better you can watch while they work and that I like because it shows they have nothing to hide. And icing on the cake is they washed my car when done.... I don't live on the mountain but will definitely be a returning customer. Thank you for your honesty
Gem B
Hamilton
December, 2016
After having been abused by so many mechanics, who upon seeing a woman walk into their shop can hardly hide their glee at having another female to fleece and abuse. Finally I found Master Mechanic, where they have female mechanics and are sure to treat you fairly. I was a bit concerned over the recent new ownership, fearing that the new owner would be one of the woman hating jerks who rip women off, but I was delighted by my most recent visit. After having my car repaired only two weeks ago, the check engine light once again came on - nooooo! I stopped in and met the new owner and told him the problem. He was very friendly and told me not to worry. After having one of the mechanics work on my car for over an hour to figure out the problem and fix it (it was a different problem from the most recent repair), there was NO CHARGE!!!!!! WOW! Talk about customer service!
Denise M
Hamilton
December, 2016
Ithe was a great experience. I had my XC90 Volvo serviced at Loui's Master Mechanics earlier this week. All was great and I will be back for my other car. Great work and great people.
Hany A
Hamilton
December, 2016
I have taken cars, trucks and vans to this shop and have nothing to say but good things. Jim is a reasonable business owner and never charges for anything unnecessary. His team of technicians are expertly trained and explain issues on a level anyone can understand. I'll be a customer here for life.
Todd B
Keswick
December, 2016
Craig and his team made quick work replacing my muffler and for a reasonable price. I highly recommend these guys.
Adam F
Toronto - Leaside
December, 2016
This is a good mechanic. I've been looking for a new mechanic and I was really impressed with their service and customer service. I know a bit about cars and they were very fair and thorough. Craig explained exactly what the issues were in detail and was reasonable with pricing. He was really friendly, informative and overall great to work with. While I was on the road, I had an emergency brake issue on Friday and had to be serviced last minute asap. It was scary for me since I rely heavily on my vehicle for freelanced work during weekends - so I'm on the road a lot. It was courteous of them to service me last minute (especially since they had a lot of work already). They got it fixed before closing and I was good to go for the weekend. If you're looking for a friendly, reliable and honest mechanic - this is the place. Will definitely be coming back even if I'm not in the area.
QMTOGR
Toronto - Leaside
December, 2016
Joe at master mechanic literally saved my life. I would highly recommend visiting him if this is in your area. He was able to fix the small things for me, he was able to give me great prices, and he really took the time to talk to me and help me out with my car problems. He has gained a loyal customer out of me. My rear differential was replaced, fan belt, winter tires and installation, rear brakes and rotors.. just some of the stuff he did for me in 4 days ..
Orit D
Markham - Markville
December, 2016
The staff at Master Mechanic are wonderful. They ensure you are informed on what the vehicle needs, and they allow you to make an informed decision on how to proceed. They have never try to to sell services that are not necessary and on more than one occasion have gone the extra mile to repair my vehicle at a reasonable cost. I am very comfortable taking my vehicle here and know it is in great hands. I would recommend this location to anyone looking for honest, reasonably priced repairs!
Amanda Y
Markham - Markville
December, 2016
Having only been to this location once for a minor checkup, I was very happy with my recent October 2016 visit. The owner Joe was very friendly and understanding. He was very honest with me when he looked at my vehicle and even showed me what was wrong. Took the time to explain before all repairs were done. Overall, I was very pleased and plan to visit this shop again. The Extra mile experience I received made it worth while to come back. Thank you very much.
Andrew T
Markham - Markville
December, 2016
The experience I had a Master Mechanic Matheson was a very pleasant and refreshing one. I had called around to 4 different mechanic shops in the Square One area to see about getting the best and honest quote for my car. Having the luxury of a brother who is a mechanic, I know a little bit about what things cost and what mechanic shops will try to upsell. The gentleman who took my call at Master Mechanic Matheson was very courteous, knowledgeable, honest and transparent. What I liked about them was that they didn't beat around the bush with any price quotes, they were very transparent and their prices were very fair. I made an appointment and took my vehicle in for service and emissions. They were able to pick me up and drop me off at my work location which was about 10 minutes away from the shop and was a phenomenal complimentary service that I was very grateful for. I was able to chat with the owner of the shop who was the person who actually drove me, and learned that they have owned this shop for 15 years. Judging from Mr. Jim Clark's honesty, integrity and outgoing personality, I knew that I had chosen the right place to service my car and that it would be in the best hands possible. My car was serviced, and everything was done to exactly what I had expected and they were even able to save me a few dollars off of the initial quote telling me less labour was required. I found this to be extremely genuine and something very rare because most mechanic shops in my experience will try to take advantage of you with labour costs, and Master Mechanic Matheson did not. Overall, I'd highly recommend taking your car to Master Mechanic Matheson for any service, they go above and beyond, keep things fair and on budget, and pretty much are available for all mechanical needs. I know I will for sure be taking my car there and they've won my trust.
Christopher W
Mississauga - Matheson
December, 2016
The Master Mechanic team was superb as always. I've been taking my vehicle there for last 3 years. Very courteous, and helpful and I appreciated them taking the time to really go over everything with me. I needed a little bit of work done to pass an emissions test and they were by far the most affordable and best prices in Mississauga. They did the vehicle service quicker than I anticipated which was great. Always very happy with them.
Adam J
Mississauga - Matheson
December, 2016
I have been coming to Master Mechanic for over 6 years and they have always been friendly, helpful and honest. Never selling me services or repairs that I either don't request or need and with a 12 year old car it would be easy to do just that. I have and will continue to recommend this shop to others. Thanks to the entire team!
Titan R
Mississauga - Meadowvale
December, 2016
BEST IN TOWN. These guys are good. Timely, honest, accountable and professional. They have the ability to fix it all and fix it fast. I suspect these negative posts are actually competing shops as I have only heard excellent things about them around town.
Ben L
Milton
December, 2016
My experience with Master Mechanic has been great. They are helpful and understanding when it comes to larger expenses leaving me less stressed financially. They are always willing to explain what they are doing to my car in ways that I can understand. They have provided me with rides to work when my car has had to go in for the day and they pick me up after. I would recommend these guys. They are wonderful.
Deanna T
Milton
December, 2016
I have been taking my car to Master Mechanic in Milton for the past 3 years. In that time I have never had a problem with the people, service or prices quoted/charged. The one and only time there was a problem Rob picked up the car and returned it with the situation corrected. Due to the great service I have received my kids take their cars to Master Mechanic as well. I have no concerns or reservations about recommending Master Mechanic in Milton for car repairs
Tim H
Milton
December, 2016
We would like to thank Rob and the staff at Master Mechanic for the professional service they have provided during the 20 odd years we have been going there. It is never easy to find a garage you are comfortable with and have confidence in. We found that here. We pay a fair price in exchange for excellent service. Quotes are provided and honoured, recommendations are given to avoid future problems and they go the extra mile to ensure we are satisfied with the work provided. We wouldn't dream of taking our cars anywhere else.
Chris A
Milton
December, 2016
I have been going to Master Mechanic Milton for over 5 years. now, Rob and his staff have taken very good care of me. Making sure my car is reliable and safe. It's so hard to find someone you can trust, and I wouldn't take my car anywhere else.
Barb A
Milton
December, 2016
Great place for quality service to your vehicle. Honest and trustworthy with fair prices. Hi there with confidence.
Doug P
Newmarket
December, 2016
This shop continues the tradition of trustworthy service of the Master Mechanic brand. They are thorough and explain why work needs to be done and often show the broken or worn out parts as needed.
Brad B
Newmarket
December, 2016
Very friendly staff...knowledgable and very honest. Highly recommend going there!!
Bill Z
Niagara Falls
December, 2016
Deep is excellent and fair. Won my loyalty i'll be back for sure.
Timothy C
Niagara Falls
December, 2016
I cannot say enough good things about these guys. They know their stuff and go over their paths to make sure you know every option available to you. They are always striving towards changing a stressful situation, into an experience where you know you're in good hands. Everyone there is highly professional, knowledgeable and kind.
Simon S
Oakville
December, 2016
Dave and his team are very service oriented. They do very good work and go out of their way to provide a good experience.
Mike E
Oakville
December, 2016
I have been taking my car to the Oakville Master Mechanic for the past two years for regular service and repairs and have been very pleased with their excellent quality of work. They always explain things very clearly and I feel comfortable with their honesty and trustworthiness.
Richard C
Oakville
December, 2016
They are personable and knowledgeable, I find they are very fair on price and fast service that is done well, why I have been bringing all my vehicles for the last 7 years. Keep up the good work guys.
Eric A
Oshawa
December, 2016
Took a minor problem from another businesses repair work on my vehicle here - fixed it and all it cost me was a smile - was very happy with the service and appreciation. Definitely referring business here.
Andrew B
Oshawa
December, 2016
So far so good. Was well looked after. Listened to. Really couldn't have asked for more. Also over heard reception staff and owner discussing vehicles and repair options. Everything was thorough and thoughtful and upfront. I'll be going back.
Stephen B
Oshawa
December, 2016
Hi my names Brian. I have dealt with this location in the past and was quite pleased with the service provided. Since then i have recently had a child and a new business venture leaving me quite strapped on cash. Chris, the owner was very willing to work with me and help me find my best price and the safest solution for myself and newborn. I would and will recommend his services to anyone now, and continue to do so in the future. Thanks Chris Heating guy Brian
Brian L
Peterborough
December, 2016
BEST MECHANICS, BEST PRICES. I have been dealing with Master Mechanic for the last year and a bit after having some rough experiences around Peterborough with expensive quotes, unrealistic labour times and over-all rude service. Just as the other review says; "Honest dudes" - this is exactly what they are. It may because it is family owned they take care of me so well, or the fact they just honestly care about making their customers happy. I recently had my 2006 Dodge Charger needing 4 brake pads, and front/back rotors, which can be quite pricey; after phoning around to all the reliable shops, Master Mechanic was by far the cheapest route, and guess what? When I brought my own parts (after informing them ahead of time as they need time to get them in), they had absolutely no problem helping me save money by just doing the labour and installing them for me. The labour costs I paid were exactly the same as the quote they gave me with the estimates on their own parts, where I have had trouble with other shops charging me excessive rates when I bring my parts, in which they some how inflate the end value, or find a way into your pocket when "problems arise with the parts that were not acquired through the shop". It is also always nice to see the broken/worn down parts; which the mechanics at Master Mechanic have invited me back to personally view, as many of us who need repairs are not mechanically inclined and can simply be told anything is wrong, which we are many times willing to pay as getting from Point A to Point B is essential. They did not try to hassle me, nor try to change my mind and persuade me towards their parts, but simply fix my car for a great price. Being a student, saving money is everything to me; something Master Mechanic will truly help you do.
Brandon D
Peterborough
December, 2016
Good fast service. Reasonable prices
Ken G
Simcoe
December, 2016
We appreciate your honesty and integrity. Thank you for your great service and advice. Your workmanship keeps us safe and on the move.
Keith W
Whitby
December, 2016
New addition: I still believe in my opinions below. I recently did the winter maintenance on my car at Master Mechanic Yorkdale and believe that the skill set and professionalism of the mechanics there is by far the best out there. If you want an honest and reliable diagnosis that will help your vehicle to last for years....then go to Tony & Rick at Master mechanic Yorkdale. See you soon guys! Previous below. I'm not really sure about the previous reviews about Master Mechanic Yorkdale, but my experiences there have always been amazing. Last winter I purchased winter tires and I have absolutely zero problems with regards to the pricing or customer service with them. Especially being a female customer, I have always felt wary about dealing with any auto repair shops, but at Master Mechanic Yorkdale I feel respected and not at all like I'm being taken advantage of. As for the other comments and reviews, those people obviously feel that spending money to make sure their car is taken care of properly and safe for the road is not their main concern. Getting a deal is all they care about. I'll just say, if you want a cheap price...you will get a cheap job. Believe me I have had many experiences. Also, I don't understand why customers with a "high end" car wouldn't want the best mechanics to look after their investment. Personally speaking, I have been frequenting Master Mechanic Yorkdale for many years and have always had a great experience. Repairs get done quickly, properly, and at the best price possible, but mainly I know that when I leave my vehicle there it will be taken care of. That's what I care about most. Keep up the fantastic work you do and don't worry about the customers who are just looking for cheap deals. Thanks! Christine
Christine S
Toronto - Yorkdale
December, 2016
I found my new mechanic. Tony is exactly what u want in a mechanic. Honest and does the work right the first time. Would recommend this shop to anyone looking for a great mechanic. Take care and thank you Tony
Rob C
Toronto - Yorkdale
December, 2016
An excellent experience! Fast, courteous, informative and pleasant. A busy day at a busy time of year and I was treated exceptionally well. Carlo and Mike went out of their way to make sure I was on my way as quickly as possible. I believe I have found a new and trustworthy mechanic. Thanks guys - you rock! I'll be back!
Liz C
Ajax
November, 2016
Very happy! Staff was kind and professional. Shop was very clean and organized. Appreciated how they explained what was wrong and what needed to be fixed. Also greatly relieved knowing that they use good quality parts. Very satisfied and definitely recommend!
Nick M
Bolton
November, 2016
Great Service at a very competitive price. Will definitely take my vehicle there again.
Steven B
Bramalea
November, 2016
Nick has been my mechanic for 35 years and I still come in from Toronto because of the great service. He and Bryan and the team are trustworthy and accommodating and I would highly recommend them to anyone looking for a great mechanic.
Nienke H
Burlington - West
November, 2016
I'm very proud and completely satisfied to have found in Master Mechanic much more than a auto workshop can offer a client. I had a great privilege to being attended by Thom McPherson. Besides of his technical knowledge, he is very courteous and has a lot of patience. All the team work together and integrated, giving an awesome experience for the clients. They are very transparent, straight and mainly honest, always telling the truth and recommend only is necessary. So, I highly recommend Master Mechanic in Cambridge.
Ricardo G
Cambridge
November, 2016
First time customer and very impressed with the service - professional and courteous. Although it was an expensive repair, car was diagnosed correctly and provided with a complimentary rental vehicle for two days. Would definitely recommend to others.
Karin S
Mississauga - Erin Mills
November, 2016
I was at this location last week for a tire and oil change, the gentlemen "Luay" that took bought the business a few months ago helped me at the desk and provided excellent service, was very kind and gave me a mohawk student discount which was very kind of him, i recommend this master mechanic to anyone in the area
DJ CB
Hamilton
November, 2016
Always amazing and speedy service. Always there when you need them. Always a reasonable price and exceptional customer service. They always fully explain everything that's going on with my car so I can understand the situation, and what I can do to keep tabs on my car's performance and maintenance. I love these guys, and wouldn't go anywhere else. LIFESAVERS.
Julie M
Hamilton
November, 2016
I wanted to say a big thank you to you and your staff for helping me out last month. I was going on three road trips in four weekends - all of them at least a four hour drive away, by myself for two of the three, to some pretty remote, not great cell service areas - and my car was behaving a little strangely. It wasn't starting properly, would chug, not start right away, etc. You spent a day with it and couldn't figure anything out, but offered very kindly to replace the fuel filter at no charge to us, and you asked me to let you know how things went. I was able to do all three trips with no problem and got home safely. And since the car was still working fine, we were able to make one more long, unexpected trek the following weekend, when we found out we were going to Ottawa to pick up our new rescue dog, Clea. That was a very exciting surprise and thankfully, we were able to get there and get her to her new home safely. Thanks so much for the great service!
Erin K., Daniel, and Clea
Toronto - High Park
October, 2016
Fast, efficient, reasonable and friendly service. These are the best words to describe the service I received for my Chrysler at Master Mechanic Ajax, Fairall St! Mike booked my car in for the initial assessment right away. I was provided a full repair explanation and options for the repair. No unnecessary repairs were recommended and the price was fair and reasonable. The work was done as efficiently as possible I was even provided pick and drop off as it was a lengthy repair and they were kind enough not to leave me waiting in the shop for 4 hours. I recommend this location for anyone looking for all types of automotive repairs and maintenance.
Heather B
Ajax
October, 2016
Rui did a great job. He was recommended by my brother Lou, who has work done by Rui as well. I am very pleased wit the job and will tell my sister to also make the change! Thank you.
Jane M.
Toronto - High Park
October, 2016
I was very impressed with the service and my interactions with all the members of the team. I am moving across the country and I wish I had leaned about your company years ago instead of only recently!
Garreth M
Toronto - High Park
October, 2016
So this review is a little late but I wanted to speak about my recent experience at Master Mechanic in Ajax on Fairall st. I came in with a leaking tire on my truck looking to get it patched and in my experience almost always the staff or mechanics are trying to you a new tire which I was prepared to do. I was so pleasantly surprised that Mike and his staff member Carlo didn't try to upsell me something I didn't need. This was quite refreshing then I felt a little more comfortable and asked Mike how much for an oil change, he responded with " the sticker says you have 1500 more km before your due , don't waste your money come back when it's time. BLOWN AWAY, could I have just found the world's first honest mechanic shop? These two men are model business owners . Honest Reliable Good prices I found my new go-to shop for anything automotive related. If you are in Durham region and looking for a shop do yourself a favour Go see Mike and Carlo and master mechanic on 265 fairall st Thanks again guys!!
Ferhan K
Ajax
October, 2016
They were great! All the reviews were spot on. Will definitely recommend and return.
Catherine J
Toronto - High Park
September, 2016
Great customer service. Called when job completed. Very Friendly! Definitely a great first impression.
Kathleen M
Toronto - High Park
September, 2016
Great service! Josie and Rui were fantastic! A real pleasure taking my car in for an oil change and chatting while I waited. Can't wait to go back again! 5 stars!
Paul H
Toronto - High Park
September, 2016
Thanks for always being willing to explain things to me and not charging when it seems inappropriate. Makes me much more willing to pay for things when necessary and trust your recommendations.
Neil P
Toronto - High Park
September, 2016
In 30 years of car ownership I have never had such great service. Honest, respectful, very knowledgable and efficient. I am actually looking forward to my next maintenance, how strange! Thank you!!
Dahlia T
Toronto - High Park
September, 2016
Fantastic service, quick and informed, would definitely use your services again. Rui was great, very friendly and helpful.
Emma W
Toronto - High Park
September, 2016
We've lived in the neighbourhood for years and always appreciated the lovely messages on the message board. We were really pleased when we brought our vehicle to you today. Thank you very much.
Kisa K
Toronto - High Park
August, 2016
You guys are the best. It's nice to go into a shop an be treated so politely. Service was prompt and everything explained clearly!
James D
Toronto - High Park
August, 2016
I always come back and trust everyone working for you. Take care and have a great rest of the summer.
Mary Ann B
Toronto - High Park
August, 2016
The folks at Master Mechanic in Peterborough did an awesome job repairing my Santa-Fe. It is reassuring to know they are there when I have a problem.
Diane S
Peterborough
August, 2016
You guys are amazing! Solved a wheel bearing problem I've had for years, turns out my wheels don't fit and no one else cared to tell me that. Thanks again, I will be coming back.
Shannon G
Toronto - High Park
July, 2016
Your Service is great and the fact that you actually called to follow-up by telephone was an amazing and truly sincere gesture. It shows that you really care about your customer.
Mehernosh B
Toronto - High Park
July, 2016
It's official: I'm a loyal customer for life. Most women know that a lot of car mechanics will talk down to us, "mansplain" and charge us the "woman's rate"; inflated prices and upsells for work that doesn't need doing. I finally had enough today and took my car out of a competing shop and brought it to Josie at Master Mechanic High Park. I'd heard a lot about MMHP, I'd attended their annual charity event, but this was my first time there as a patron. I was treated with respect, kindness and good humour. Josie and her team were efficient, professional and honest. They explained the work that really needed doing immediately, and the work that could wait. Their prices were reasonable and for the first time in my life I felt like I wasn't getting charged the "lady rate". My car runs beautifully now, and I've vowed to never take it anywhere else. What's better is that Josie is known to be a philanthropist; MMHP holds an annual charity event to help those in need, and her whole team works the event with smiles on their faces. I'm so glad to give my business to a place with so much integrity. It's clear they value their customers and their community. Never taking my car anywhere but here ever again!
Cee J
Toronto - High Park
July, 2016
I take the Dundas streetcar every day to and from work and I have the wonderful privilege of going by your establishment and seeing the sign that you frequently update. I just wanted to say how wonderful it is that you put these incredible, encouraging and positive words up there. Last Fall, I was going through a really rough time. My mental state wasn't great and I felt really awful about myself. There was something about looking up from crying on this streetcar and seeing the words YOU ARE AWESOME on that sign. There was something the week after that resonated with me too but I can't recall what it is. I think it was just nice to see those words even if they were just coming from a random sign on the side of the road. And when these awful things happen in the world, it's nice to know people are out there, supporting. I'm part of the LGBTQ community and right now, your ALL FOR LOVE sign really warms my heart. So thank you. Keep it up because you never know when you're making someone feel just a little bit better about themselves, or giving them a smile or a reason or making them feel safe.
Yolanda M
Toronto - High Park
June, 2016
I've never experienced this level of quality customer service from an auto shop before. Thank you, I'll be sure to reccomend your business.
Darren C
Toronto - High Park
May, 2016
I high reccomend!! I love the dog friendly atmosphere!!!
Stephanie W
Toronto - High Park
May, 2016
This is the best mechanic shop in Niagara. Brought my civic here a couple times so far and it's been great! Awesome service and they are super friendly. Plus the prices are affordable. I would recommend this place to anyone!
Sab T
Niagara Falls
April, 2016
Honest swift service
Helmut A
Barrie East
April, 2016
My experience with Barrie East Mechanics was very positive. They gave me the most professional and efficient service for an amazing price. I was in and out within 30 minutes, smiling all the way home. Definitely would recommend the company to anyone with small or large mechanical issues.
Ben B
Barrie East
April, 2016
I used to take my car to Dan when he owned the Master Mechanic in East York. I'd follow him anywhere! Now that he owns the Barrie West location, I take my car there. Dan is fair, honest and goes the extra mile to ensure you're taken care of. I trust Dan and his team completely with my car and know I will never be charged for something I don't need. I highly recommend Barrie West Master Mechanic!
Catherine W
Barrie West
April, 2016
Dan goes out of his way to be helpful. He's honest and fair. He gets things done when he says he will. I can always count on him to take care of my car - I trust him completely. I highly recommend Dan and his team at Barrie West Master Mechanic. Excellent service. Friendly. Honest. Trustworthy. What more can you ask for!
Wendy M
Barrie West
April, 2016
My daughter is living in Barrie for school and when her car broke down I was at a loss as to who I should call. Based on his online reviews, I called Dan at Master Mechanic. I am so happy I did. Not only did he strongly suggest it would be unsafe for my daughter to drive it to him, he did everything he could to help get the car to him. She picked up the car this morning and not only did Dan come in under the estimate, he also gave her advice about oil changes etc. All in all an amazing experience with Dan and I couldn't be happier that my daughter has an honest and decent mechanic in Barrie. Thanks Dan!
Fiona M
Barrie West
April, 2016
The reasons why I use Master Mechanic: experienced staff including the owner Dan Patterson, respect for the customer, knowledgeable, friendly, have trusted them my car for over 10 years. Dan has always been forthright with what he is able to do. He is the only mechanic that I trust. Thank You Dan
Anne B
Barrie West
April, 2016
Very good shop mechanically inclined individuals who care about there jobs and the quality of care they put forth. I live around the corner and have not been here, I felt very welcomed when I walked in and I will be sure to come back!
Rob C
Brampton - Heart Lake
April, 2016
Moe was my daughter's mechanic at the Brampton location. He was very nice!! Explained everything to her, and to me as well. Worked with us on the repairs, we felt like we were well taken care of. Didn't feel taken advantage of at all. Great job! Things were done before the estimated time. Was great with her and I both. Brakes fixed! All is good. 5 Stars Moe!! Great job. Would recommend this shop! Thanks!!
Chris W
Brampton South
April, 2016
If you can find an honest garage, you stick with it. Tom and the boys have always been honest with us, and fair.
Bill B
Cambridge
April, 2016
Were extremely professional and helpful. Was in and out very quickly.
Ryan C
Cambridge
April, 2016
I was one of the first customers of Master Mechanic Cambridge in the early 90's and I have not been anywhere else since. They are simply the best!! Dave and Thom will only fix what needs fixing, they explain everything before they do it, and they alert you of potential problems that may occur down the road. I have also sought their advice on a number of related topics, such as renting cars, buying used cars, etc. I have referred numerous people and will continue to do so!
Frank W
Cambridge
April, 2016
Brought my f150 since I bought it used customer service is great always friendly and great service I would highly recommend
Tomlantis
Collingwood
April, 2016
Welcome to the family is what you get when you go to Master Mechanic Grimsby. The whole team are absolutely wonderful. They really stand by their work, which I think we can all agree is quite the rarity these days. The service is top notch EVERY time in all aspects. Whether it's customer or mechanic it is always above and beyond. If you are reading this because you are looking for a good mechanic. Look no farther you and your vehicle have found their home. Enjoy!
Teri D
Grimsby
April, 2016
I haven't even gone in yet and Serena's already called me back with an estimate on a needed part as well as given a reasonable estimate for the time necessary to do the job. Very impressed with the level of communication and dedication to a customer who has yet to even arrive for service!
K Alexopolos
Hamilton
April, 2016
Best car service ever. Honest and reliable would not take my car anywhere else.
Daniel B
Mississauga - Matheson
April, 2016
I've been going to this location for over 15 years. Mark and his team of professional mechanics have always accommodated my hours and provided unparalleled service. I highly recommend them!
Michele M
Mississauga - Meadowvale
April, 2016
Honest and professional guys always happy to help.
Elie
Mississauga - Meadowvale
April, 2016
I have been Patrick and his team, at Master Mechanic for mor than 5 years. Always great service, honesty and respect. I would not trust my car to anyone else.
Patty S
Richmond Hill
April, 2016
I've been living in Richmond Hill for just over 5 years now and have been going to Master Mechanic Richmond Hill for the majority of those 5 years. Patrick and his team have done a great job taking care of my car and me. His committment to good work and integrity are why I keep going back and would recommend him to anyone else.
Ren C
Richmond Hill
April, 2016
Friendly, fast, reliable with fair prices.
Christina D
Toronto - East York
April, 2016
Great service, upfront, very communicative, and fair. I'm always nervous going to mechanics, but Master Mechanics right away made me feel at ease. Since I was waiting I had to bring my dog, and they had treats and were very good with him, making us both feel welcome. They explained all my options, were upfront about changes they had to make, and when I was concerned a few days later, asked me to come back to check up on the car and acknowledged my concerns. Will definitely be bringing my car here. A+++ . Thank you!!
Carla S
Toronto - High Park
April, 2016
New to the area and went to this location solely based on reviews and I'm super glad I did !! Took my car in for a noise I believed was from.a previous repair I did myself and they looked at the car for me within minutes and they were super nice too.will definitely be going back to this location when I do get any repairs done on my car :)
JDM C
Toronto - High Park
April, 2016
Just wanted to share with anyone looking for a reliable and honest place to take your car - THIS IS THE PLACE!!!!!! Have been a customer for years and am always happy with the service I have continually received. Solid mechanics and very friendly and polite staff. They pay attention to the details and I have always been a very satisfied customer - if you want to you can be too - one visit will have you selecting them as your place to go moving forward!!!!!
Karen C
Whitby
April, 2016
I moved to Whitby from New Brunswick in 2013 and was looking for a mechanic to get my car fixed. I found this shop on the internet with good reviews so I decided to try it. I was never wrong with my decision. They are honest and their service is excellent. The owner and his staffs are all friendly. I highly recommend this shop especially to out of town people who have just moved to Whitby.
Tony M
Whitby
April, 2016
Tony is kind, compassionate, experienced and reliable. After expressing my concerns about my vehicle to Tony, he took great care of my vehicle and ensured proper maintenance and performance was given. He was also kind enough to wave my inspection fee. Wonderful mechanic, amazing service and great pricing. I highly recommend this mechanic shop.
Manniiedee
Toronto - Yorkdale
April, 2016
I wasn't happy with the service that I was getting from the dealership regarding my Lexus, and mentioned it to a friend of mine who recommended that I take it to Tony at the Master Mechanic on Orfus. It was the best thing I did...they have kept my 16 year old LX470 driving like a dream. I don't have to worry about something being missed as they check her from bumper to bumper every time I take her in for the scheduled maintenance, and I don't cringe when they give me the repair bill. If there is something of concern, not only am I told about it but I am also shown what the problem is. I'm beginning to learn a lot about cars from these two gentlemen! It's very hard these days to find someone honest and trustworthy that you can depend on these days, so I'm very happy to have found Tony and Rick at the Yorkdale Master Mechanic. Thanks for looking after me and my family and keeping us safe!
Lena P
Toronto - Yorkdale
April, 2016
My Honda CRV needed some emergency care recently - My rear break pads were shot and my exhaust pipe had completely broken off. Took my car to Tony (first time I've been here) and within minutes, he made me feel like I had come to the right place. His experience and care for his work became evident right away. Within a couple of hours, Tony made sure that my whole braking system was good as new again and he even had my exhaust pipe welded at a discount. I live about an hour outside of Toronto - Without Tony's help that day, I'm not sure what I would have done and how I would have made it back home safely. I highly recommend this shop! Thank you Tony and staff for putting in the extra care effort that all customers seek.
Mauricio C
Toronto - Yorkdale
April, 2016
As my Suzuki got older, the place that I was taking it to didn't seem to catch things that were going wrong with the vehicle. As my frustration grew due to constantly taking it back to be checked, my sister suggested that I take it to the Master Mechanic on Orfus. They checked my vehicle and fixed whatever was not working properly and ensured that it was mechanically sound to drive. I have been a client of theirs since that day and can rely on Tony to tell me exactly what I do and don't need. The service is great and I would recommend this location of Master Mechanic to anyone.
Charlotte H
Toronto - Yorkdale
April, 2016
Great service with fair prices. The mechanics are knowledgeable, friendly and honest. They are very clean, fast and honest. Hard to find great places like this anymore. Highly recommend it.
Emir A
Toronto - Yorkdale
April, 2016
Master Mechanic at Yorkdale was of great service to me in looking over cars I was considering purchasing with thorough reports and good practical search advise. And when we settled on a car, I was happy to have the assurance that the 'as is' issues are dealt with properly. Its been 3 weeks and 'Baby' is running in accord with exactly what Tony said. It is a comfort to have the real deal and understand exactly what's up with my car. As a single mom that is a big deal; to know Tony and Rich will keep my car running safe without leading my to be breaking the bank. That makes life go that much more smoothly. Thanks for your honesty and personable efficiency Tony. Keep up the good work Rich. My boys are so happy to have a car after 4 years without one and I'm so happy to know our 'wheels' and budget are in good hands.
Robyn L
Toronto - Yorkdale
April, 2016
Tony and the guys at Master Mechanic Yorkdale are great! First off, they've been working with cars for decades and have lots of experience. I came in the morning to the shop with MANY issues with my car and before the end of the day, everything that needed to be fixed was done beautifully. These guys don't screw around with the car like they would at a dealership and the person you speak to about the issues on your car is the person that works on it. They are reasonable when it comes to cost and do a thorough job. I will be a return customer and recommend them to anyone.
Aaron K
Toronto - Yorkdale
April, 2016
Tony was excellent and extremely helpful, he called three different part suppliers to get the part to fix our car the same day before the holiday weekend. We will definitely be returning here for all of our mechanical needs.
Michelle S
Toronto - Yorkdale
April, 2016
For about 5 years Tony and his crew have serviced, repaired, and stored and rotated our seasonal tires for our used and recently new Volvo. His service is of a very high quality and timely, efficient, and honest. I have no hesitation in recommending Tony for all your auto service needs.
John P
Toronto - Yorkdale
April, 2016
I highly recommend coming here! Everyone here is very professional and goes out of their way to take care of you. I spoke with Tony, and he was very genuine and trustworthy. 11/10 service here!
Hakan K
Toronto - Yorkdale
April, 2016
Victor is friendly and helpful. The mechanic who brought out my car was really polite (waited to shut my door for me). Work was done quickly. These extra touches keep me and my husband coming back!
Mary W
Toronto - High Park
April, 2016
I trust Master Mechanic High Park for all my regular maintenance and to look after keeping me on the road in all seasons. I especially love the tire hotel service!
Christine C
Toronto - High Park
April, 2016
Absolutely amazing service! We always get in right away with any problem! You call with a problem and they ask \when can you get here?"He always takes you right in and shows you exactly what is wrong and gives fast affordable service. We have recommended him to many friends without a single doubt that he will impress!! Thanks Deep!!"""
Stephanie V
Niagara Falls
March, 2016
Just moved to Barrie recently and found Master Mechanic Barrie West. The environment and service from the first phone call was so friendly, Dan listened to me and was very accommodating to my busy schedule. I was so grateful he put my snow tires on on such short notice! I recommend them if you are looking for a great local mechanic to service your car.
Nicky C
Barrie West
March, 2016
I was having break issues this morning and needed immediate help. I phoned Dan at Master Mechanics Barrie West and was told they could see me right away. Not only was Dan incredibly friendly and knowledgeable, but their service was amazing. They very quickly diagnosed what was wrong with my vehicle. By the time they had explained it to me and ordered the part, the part arrived only a few minutes later. Just everything about my experience with Dan and his team was fantastic and I have definitely found myself a great local mechanic!
Kaitlyn D
Barrie West
March, 2016
I had a horrible wobble in my car driving at 60kms/hr. In all the years I've been driving it was a new one on me so instead of panicking in my usual fashion, I took it into Master Mechanic across from the mall and plaza on my way into work. They suggested it's likely something minor like a wheel weight or snow on the inside of a rim, but I didn't want to drive it anywhere and asked if they could look at it. They had an opening so they were able to look at it right away. Within minutes I heard "snow" coming from the mechanic, as soon as the hoist started to lift he could see the problem. They were so helpful and friendly, they checked each wheel in case it was on more than just the one and even the balance of each. I was there for less than an hour and got to work feeling so relieved and happy at the service and treatment I received. Two thumbs up, thanks again guys!
Angela B
Burlington - West
March, 2016
Great customer service and very knowledgeable mechanics....i wont be taking my sprinters anywhere else....Thanks guys for all your hard work
C Warren Plumbing
Cambridge
March, 2016
Dave and Thom are A plus! If you're looking for a good, knowledgable, trustworthy mechanic, look no further. I always send my friends and family to Dave and Thom, and they too have become repeat customers.
Travis W
Cambridge
March, 2016
What's not to love about these guys. Made the mistake of taking my car to another mechanic for a cheap fix awd wires... Ended up making my car a sitting duck held hostage.. Could only be repaired for $3000 because it's the transmission sensor....I wanted a second opinion so I had my car towed from Waterloo to Cambridge just to have master mechanics experts give me a second opinion. Turns out the other auto service was taking me for a ride and instead of $3000 for a transmission sensor.... It was roughly $800 for the proper repairs. Very competent, educated experts here! Wouldn't trust my dodge with anyone else!
Vanessa S
Cambridge
March, 2016
Good old fashioned service with a smile. I have been a customer for over 15 years! Always accommodate to my schedule and definitely helps that they are local. Keep up the good work!
Carolin B
Mississauga - Meadowvale
March, 2016
Friendly and honest mechanics! They took my car in right away after CAA towed me there. Within the hour it was repaired and I was off to work again. No non-sense and a pleasurable customer experience. I would highly recommend them anytime.
Julie B
Mississauga - Meadowvale
March, 2016
Have never had any issues whatsoever. They are extremely friendly, quick and efficient! Would recommend highly.
Dawn L
Mississauga - Meadowvale
March, 2016
Really enjoyed my experience here. My wife dropped off the car and they gave her a ride home. Diagnosed my problem, inspected a bunch of other things without me having to ask, and gave me a ride back all within the estimated timeframe! Very friendly to deal with as well, and definitely know their cars! I'll be going back for sure!
Henry K
Richmond Hill
March, 2016
Once again Master Mechanic in RH to the rescue. Brought the car in for an oil change and stayed the entire day. WHY? Because my mechanic found issues that others overlooked. Bought a set of new tires two months ago, not from Patrick, and the belts are already coming thru the sidewalls and the treads (not good) and the tires have flat spots (this car only sits at night, otherwise it is driven daily). Patrick and team were quick to bring this to my attention and suggest appropriate quality tires for the car. (The other retailer, who I have had words and waiting for a refund for defective tires....) When removing the tires it was found the rear calipers were seized, at only 33,000 Km. Again, when the other retailer installed the tires they overlooked this. I could have been told leave the car and we'll get to it (like a few other shops in RH) but Patrick and team were up to the challenge and made things right by working some magic on the calipers (saving me some $$$$), replacing the rear rotors and servicing the front brake assembly. But the Bosch wiper blades??? Well, they were needed. Quality work, with quality products from a quality team. Thanks Master Mechanic Richmond Hill.
Michael L
Richmond Hill
March, 2016
I would highly recommend Patrick and the boys at master mechanic Richmond hill. Every time I have taken my vehicle in I always have a great experience. The work is alway done in a timely fashion and done correctly the first time. Nice to have a mechanic that puts his customers best interest first.
Randi P
Richmond Hill
March, 2016
Dealt with Victor and he was a gem; extremely helpful and passionate about what he does. Plus, you know you're dealing with nice people when they take the time to install a positive phrase on their marketing board to honour women, on International Woman's Day and when the decor in the outside washroom, feels like home!
Ray M
Toronto - High Park
March, 2016
The only thing better than the incredible service I received was the level of customer service. As I was from out of town it is great to know that their are still great mechanics who are both knowledgeable, respectful, and caring in this day and age. I plan to come back here to have my car serviced even though it is a 4 hour drive.
Mark D
Toronto - High Park
March, 2016
The team at Master Mechanic High Park are the best in the city by far! They are professional, helpful and so nice! I will be going back for all my cars repairs and required maintenance. Josie is extremely friendly and helpful. Rui really helps you understand any issues that need attention and provides an honest recommendation on repairs.
Ashley P
Toronto - High Park
March, 2016
Master Mechanic Yorkdale is undoubtedly the best mechanic service I have ever received. Tony is awesome, he went above and beyond for my family and I. Everything was done professionally and my car looked and felt new when I picked it up. This will definitely be my new mechanic shop...my car was checked and serviced inside out. I don't want anyone else working on my car except Tony and his crew at Yordale Master Mechanic.
Lakeisha B
Toronto - Yorkdale
March, 2016
My family and I have been coming to Tony and Rick for over 5 years. The service we received was all ways top notch.I can't think of anyone we would like to work on our vehicle. It nice when your mechanic make u feel like family. Thanks guys.
Ricardo W
Toronto - Yorkdale
March, 2016
We've been going to Master Mechanic for several years and have always been delighted with the careful and personalized service that we get. Tony and Rick look after our cars well, and always given us good advice and the cars great service!
Ruth B
Toronto - Yorkdale
March, 2016
Simple, polite, very honest, does not cut corners, does not add on extra repairs, more work/less talk, trained mechanics, and has been in the same place for over 18+ years! I'd go to him for car repair before anyone else!
Dev Das G
Barrie East
February, 2016
Everyone in the shop was very kind. They took the time to explain issues to me and the best ways to resolve them. I really appreciated the service and urgency in which they assisted me.
Mishelle R
Bramalea
February, 2016
Great place!!! Great service!!! These guys know their stuff. Thanks for always looking after my family
Shooter J
Bramalea
February, 2016
Two of the best mechanics in the city who aren't afraid to work EXTRA HARD to get you back on the road safely with your vehicle. They are the only stop for my family's 4 vehicles. Thanks for keeping our cars operating safely.
Robert R
Bramalea
February, 2016
I have never been anything but pleased with the service I received from this shop. These guys are very knowledgable and have a lot of experience to get the job done and get it done right. They always go above and beyond to ensure I am happy and well taken care of. I would highly recommend these guys to anyone who appreciates good service.
Samantha O
Bramalea
February, 2016
Had an etest done here and service was good
Lawren W
Newmarket
February, 2016
If I could give 10 stars I would! Moved to Oshawa from GTA about a year ago and never committed to one mechanic/shop locally as I've had either not-so-pleasant experiences or have read enough mixed reviews on Google and Yelp to push me away from trying others. Working in a public setting, I constantly asked locals about recommendations and Master Mechanic kept coming up. Mike and Ronda are a pleasure to talk to and I love the genuine care you feel from them when it comes to providing honest work. Fairly priced, gave me options and work done in a timely manner (also provides shuttle service). If you are in the market for switching or trying a new place out, give them a call! You won't be let down from the first time you visit there.
Pete D
Oshawa
February, 2016
Honest dude. Good Work
Jake J
Peterborough
February, 2016
Have had minor work done here, nothing bad to say. will defiantly go back again. polite service as well
Matt J
Pickering
February, 2016
I have been to Master Mechanic in Richmond Hill for a couple of years now, and they always make sure I understand what is going on with my car when I bring it in. Recently I had a largeish problem which was going to cost a lot to fix, but between hunting for deals on the parts and a keen eye once they opened the car up Patrick's team saved me more than half of the cost. These guys are top notch.
Joel N
Richmond Hill
February, 2016
As an extremely "mechanically challenged" person, I'm always hesitant about bringing my car into shops for the fear of getting taken advantage of. In fact, I used to just let my dad take care of that stuff. But with Patrick, I never have to worry about being treated unfairly or getting ripped off. He's always honest about the charges and takes the time to break down what exactly is wrong my car. Today, I had to fix the rod that attaches to the fuel door actuator. Patrick repaired the rod in less than hour and saved me over $70 by fixing the piece himself rather ordering a new part. Time and time again, Patrick and his team's incredible service, saves me time, money and peace of mind. I wouldn't' go anywhere else.
Chloe B
Richmond Hill
February, 2016
I would recommend this shop to people who want honest people performing quality work. They are not the cheapest but are very fair considering the quality of work and parts they use and the cheapest is not what we want when maintaining our vehicles especially when our kids are now driving. They have helped my wife and daughter many times when they were in a emergency situation and I was not available to help. They replaced broken wiper blades on my daughters car outside in a snow storm and didn't even charge her and repaired my wifes flat tire for no charge. When I phoned to ask why they didn't charge us anything, their reply was "because loyal customers who let us do our job properly when work needs to be done is very much appreciated". The place is very clean especially the work area which says a lot about a repair facility.
John C
Toronto - Dupont
February, 2016
Great shop! They are very clean, fast and honest. Hard to find great places like this anymore. Highly recommend and will be taking my cars here on the regular! They have a new owner that seems to really care about his customers and knows a lot of cars. Thanks again!
Michael D
Toronto - East York
February, 2016
Great service with fair prices. The mechanics are knowledgeable, friendly and honest. Will definitely return and highly recommend it!
Sophia V
Toronto - East York
February, 2016
I hit the Mechanic jackpot today when I googled and found Master Mechanic in High Park. The environment and customer service when I phoned and walked in was so friendly, I felt right at home. Victor was the most pleasant rep I have ever met in a mechanic's shop, and the team working on my car was fast and yet extremely detailed. Anyone can fix a car, but it's the way you are treated start to finish at this shop that will have me coming back. Way to go Josie! You have a great team.
Kerry N
Toronto - High Park
February, 2016
This place is excellent. Victor, Josie, Rui and all the staff are very helpful and thorough. Unfortunately I had to take my car in twice in the last few months, both times for more complicated repairs. I was always kept up to date on what was going on with the repairs, and given helpful information and advice about how to do only the necessary repairs, leave less pressing issues until later, and save some money. The work was very good. I was especially impressed with the job they did on my VW, which has caused other mechanics some problems in the past. The last set of repairs resulted from an accident that happened months earlier. I was experiencing a shimmy at highway speeds and other mechanics could not determine what the problem was. This shop went through all the possibilities methodically, figured it out, and now my car drives beautifully. All that was done at a reasonable cost. I will be coming back here for all my tune ups and for every repair I need. I'd recommend this place to anyone.
Nathan K
Toronto - High Park
February, 2016
I took the car in for a rust proofing. In the process the driver side window was badly scratched. I gave them some informal online feedback and they followed up and fixed the problem - for free. I wasn't expecting them to reply. Really appreciate Sophie's and Vic's customer service. They went above and beyond. Even arranged for the problem to be looked at another location, closer to home.
Peter M
Toronto - High Park
February, 2016
First time at Master Mechanic this past week. I found them to be friendly and helpful. I was happy with the service would recommend if your looking for a place to service your car.
Eamonn O
Toronto - High Park
February, 2016
This was by far the best place I have gone to get my car fixed. The service was wonderful and now my car is running better than ever. Thank you Josie and Victor.
Brandon L
Toronto - High Park
February, 2016
I went in to get me winters put on the service was spot on, kind and honest. Walking in you get the feeling of family, I'm glad I took the chance and now I will be returning next season
Andre M
Toronto - High Park
February, 2016
Thank you Craig & Rohan for your wonderful service.
Rameez H
Toronto - Leaside
February, 2016
Again I am impressed with the professionalism of Victor and Josie. Good work. Kudos to them and the entire team at Master Mechanic High Park.
Gregor M
Toronto - High Park
January, 2016
I just wanted to express to you the always outstanding and exceptional experience I have at your business. From the warm and friendly greetings I receive at your service desk, to the knowledgeable and experienced work done by your head mechanic Octavio; My family and I, wouldn't trust anywhere else to take our vehicles! (It's not always easy to find a good and honest mechanic shop.) Thank you for taking care of us and keeping us just that little bit safer on the roads!
Amanda D
Mississauga - Erin Mills
January, 2016
I just wanted to write this email thanking Dan and his staff at Master Mechanic for an amazing job on my 2007 Jeep Commander. I brought my jeep in on a late Friday afternoon and it was immediately brought in and found to require a new alternator. Dan promised to have my jeep ready for 11am the next morning because there was no part to be found in Barrie. Dan went out of his way to find an alternator match 40 minutes away and he personally picked this part up and had it all installed right for the promised time of 11am. I have never experienced such a truly thoughtful thing done by any business in my life. Dan pretty much guaranteed my jeep back for my sons hockey tournament and he truly delivered. My son arrived at his first hockey tournament that day and went on to win his first hockey trophy. I have never been to a mechanic shop in the past that got the job done so quickly with a genuine care for customers. I will always promote Master Mechanic on 412 Dunlop St as the place to bring your vehicle. Thanks again Dan Petersen and staff for the most impressive car service I have ever experienced.
Mike B
Barrie West
January, 2016
Octavio, Nick and their team at Master Mechanic Erin Mills have done a superb job serving mine and my family's vehicles. Nick provides an excellent and friendly customer service while Octavio and his technicians ensure your vehicle receives the necessary repairs/service at the highest standard - all while keeping the customer updated during the repairs with lots of information.These guys make an excellent team and I would and recommend their service to anyone!!
Eddy C
Mississauga - Erin Mills
January, 2016
I have had several cars as well as my family's serviced and maintained by Octavio for over 10 years. Naturally, there are several reasons for that. Firstly, I have always been given full disclosure on what repairs are, what I need, and what I don't. I have never been up sold or pressured into spending more than required. Secondly, nothing but incredible service and honesty. Thirdly, I have never had a mechanic who cares about each customer the way Octavio does. Since becoming the head technician at Master Mechanic I naturally took my business here and couldn't be happier. For anyone curious but unsure where to go with their car? Head over and speak to Master Mechanic before you make any decisions and check it out for yourself!
Chris M
Mississauga - Erin Mills
January, 2016
I brought my Dodge Journey to have brakes checked. The Owner Sandeep personally looked at it and physically showed me the wear & tear damage. He was very concise and gave me very reasonable estimate at no cost for all the time that he spent opening all wheels. So I came back next day to get the work done & I am very pleased with the workmanship and the parts used. I highly recommend this place.
Tipu M
Niagara Falls
January, 2016
I recently had a grinding noise coming from the front of my vehicle. As I was planning on a long drive the next day, I needed this fixed. I took my truck to Master Mechanic in Collingwood, Rob was very pleasant to deal with. He explained the problem in a way that very easy to understand. Rob and his team were able to repair my truck that afternoon. They did a very professional job and the price was fair. I would highly recommend Rob and his team.
Greg P
Collingwood
January, 2016
Have taken both my car and truck to Jim and his team several times. Always honest and fair with their services. Would not take my vehicles anywhere else. Highly recommend visiting this location.
Rick G
Keswick
January, 2016
Went there to replace my regular tires with winter tires and it was a cinch.Went there to replace my regular tires with winter tires and it was a cinch. Quick and easy Great service
Isaac O
Rexdale
January, 2016
Friendly honestly guys. Sit, talk and with you. Great atmosphere. Very flexible with options available regarding work need/offered & recommend.
Taylor G
Rexdale
January, 2016
Perhaps employ the nicest auto mechanic shop employees I have ever met. Very friendly staff. I needed a same day oil change so I called a few places that were close and they all said no. Finally called this place and although they were incredibly busy, they said yes. Got my car in and out when they said they would and they did a great job. Keep up the awesome work!
Justin D
Toronto - High Park
January, 2016
The absolute BEST no questions asked! Victor listened to me and took a look at a car I had recently bought and was very honest in telling me what I purchased a lemon. My only regret is that I did not come to them before buying it. The team there was so sympathetic about what had happened that they waved my safety test. This in turn has made me a Master Mechanic client for good! Easy to talk to and incredibly accommodating. There are honest mechanics out there and Master Mechanic High Park are a glowing example of that. Thanks guys!
Marek S
Toronto - High Park
January, 2016
Just moved into the city. The service here was fantastic, quick, professional, and the staff were very personable and knowledgeable. I've found my go-to place!
Luka K
Toronto - High Park
January, 2016
Very accommodating and reasonable
Carol C
Markham
January, 2016
I cannot say enough about how wonderful and consistent the customer service is...keep it up!
Rebecca W
Toronto - High Park
December, 2015
Great job! Thanks! Really enjoy having you guys as my mechanics! I feel you are straight forward and honest and that is a priceless service and also what keeps me coming back. Take care and hope you get some time off!!
Brett C
Toronto - High Park
December, 2015
Greatest place ever to get your car fixed. Friendly staff that go above and beyond - even twice doing minor repairs for free! Couldn't recommend them more highly.
Victor B
Toronto - High Park
December, 2015
Everyone was incredibly friendly and work was done as requested. Every question I had before and after service was answered quickly. Will recommend to anyone needing a place for their car.
Daniel E
Toronto - High Park
December, 2015
My father recommended me. Every time I go there it's been really good. The mechanics are informative and honest, which is appreciated. Thank you.
Elizabeth F
Toronto - High Park
December, 2015
I took my car to get a few things done: vehicle inspection, tire rotation, alignment, and replacement of control arm. It was my first time taking my car into the Master Mechanic Erin Mills location, and I was very happy with the service and work done. The guy working at the front desk was able to get me in for an appointment immediately, and he when I showed up he was knowledgeable in answering my questions. The car was ready well before I expected, and the price was less than I was expecting. I will not take my car to the dealer again! A+ work!
Drew K
Mississauga - Erin Mills
December, 2015
The guys at Master Mechanic Cross Avenue are fantastic. I have recently had a good few repairs that were needed on my car and they explained everything thoroughly to me and even let me know if other repairs weren't necessary at the time but would be later. They appreciate that car repairs have expenses and just try to do what will help you out as a customer the most. They are also very accommodating when it comes to having repairs done in a timely manner since you don't want to spend the whole day waiting to have your car repaired. All in all, the guys there are very nice, do solid work and are very reasonable with pricing. I will be going back there again for any car repairs or maintenance that my car will need in the future.
Jason H
Oakville
December, 2015
I have been a customer of Garry's for nearly 13 years. This is all due to the great service and excellent treatment I have received from Garry and his team. He has continually gone the extra mile to provide competent work and listen to my concerns. Garry takes all questions seriously and ensures that you understand the work being done and why. I have learned a lot from this and it has helped me understand my vehicles and their maintenance requirements. Customer satisfaction is their priority. This is rare thing nowdays but it lives at Master Mechanic Whitby!
John E
Whitby
December, 2015
Josie and her staff are awesome! They are accommodating, knowledgable and honest. Can't imagine ever going anywhere else!
Bruce C
Toronto - High Park
November, 2015
You guys did an amazing job and went above and beyond. This is my first experience with a mechanic as this was my first car and you guys made it painless. Thanks Victor.
Shankar B
Toronto - High Park
November, 2015
Thank you for helping a lady in distress. It meant a lot to me that you didn't hesitate a moment to come to my aid. I will definitely never forget your kindness.
Gloria M
Mississauga - Matheson
November, 2015
Best mechanic I've EVER dealt with! Completely trust worthy and never pushes you to do service that you don't need! Extremely happy with the service I receive every time I am there! Thanks so much Chris!
Paula K
Burlington - East
November, 2015
Very happy with this garage. Good quality work, decent prices, and very honest i.e. not fixing or recommending work that isn't needed
Greg H
Keswick
November, 2015
Amazing service, very knowledgeable, and fast. I only trust them and only use them!
inpalla
Markham - Markville
November, 2015
I have been a client at Master Mechanic for the past 10 years. I have consistently received excellent customer service. The job was done right the first time. When I got quotes from other shops, their pricing was very competitive.
Dr. Serge L
Mississauga - Matheson
November, 2015
Friendly staff that I trust (That is RARE for a mechanic), and they will continue to get my business.
Mark S
Milton
November, 2015
Great service! They are very honest, and they will explain in layman words what needs to be done. Good service. Gary, Craig and their team of mechanics are AWESOME. I always recommend them to my friends.
Roxana B
Newmarket
November, 2015
I still can't believe the customer service I received at this place. Something went wrong after changing the fluids in my transmission, because of an additive I had asked them to put in, a product called Z-MAX, which really screwed up my transmission, or at least we think that seems the be the culprit. Well they changed the fluids again for free to see if that would fix it and I it didn't work so they just went ahead and put in another transmission ( and one that had much less mileage then my original one ). All that without me having to ask anything at all, they just did everything till the problem was solved, whatever it took. I still can't believe it! Well, the proof is in the pudding and that was great pudding ;) Oh, and they are nice people too!
Stephane R
Oshawa
November, 2015
A few weeks ago I started to hear noise from underneath the car when driving at high speed. I called Master Mechanic and was advised by Victor to stop by the next morning around 10 AM in order to test drive the car at the highway (when less traffic is around). The next Morning, Rui, the mechanic, fixed the problem in 5 minutes (after test driving the car). It turned out to be a loosen plastic guard with a missing screw. They didn't charge me a penny and didn't try to sell other services. Very happy. Will definitely come back.
Lurie B
Toronto - High Park
November, 2015
If there was a six-star option, I'd be giving that instead. I tried this garage out for the first time recently and the level of service and affordability was mind blowing after being hosed by my dealership (Classic Honda) for years. A job quoted by the dealership amounted to more than twice as much, and when the work was done at Master Mechanic the final price was actually LESS than the original quote. They also let me borrow a vehicle while mine was in the shop - something I've never had as an option at much larger garages that ought to know better. Great people, too - highly, highly recommended!
Steve M
Toronto - High Park
November, 2015
Tony was very professional and accommodating. I'll definitely be back.
Matthew N
Toronto - Yorkdale
November, 2015
I always have great service at Master Mechanic. Victor is great in explaining everything to me in simple terms as to what's wrong with my car.
Mike M
Toronto - High Park
October, 2015
Very happy with the service I received today. Prompt, professional, friendly service and a surprisingly clean and fresh smelling shop. Big thanks to Victor. Great job!
Tammy R
Toronto - High Park
October, 2015
I have never brought my car to you before so I appreciate you taking me with short notice for my flat tire. I also really appreciate you keeping the car overnight until I could pick it up. Thank you.
Alison B
Toronto - High Park
October, 2015
Josie and the gang are knowledgable, friendly and helpful. They've been servicing my vehicle for several years. I am very comfortable and happy to continue to go to Master Mechanic High Park.
Martin F
Toronto - High Park
October, 2015
Kevin is the greatest guy in this car repaire industry!! I have an old SUV that should retire, but I can't afford to replace it. Kevin and his team keep the old girl going. Very honest, accommodating, and caring. Rare in this day and age. I can't say enough about him and the team!!!
Shari C
Barrie East
October, 2015
Chris (the franchisee) is one of the most honest people I've dealt with, and his team is very efficient. They won't try and sell you on any work that doesn't need to be done. Chris spent twenty minutes explaining the work to me, and helped me to understand what was necessary work and what could wait. He was also willing to field all the questions I had about my next car purchase and never made me feel rushed. Overall, a straight shooter and definitely someone you can trust. A honest mechanic shop is worth several bars of gold these days, and I will definitely be returning. A+ service and customer care. Kudos to the whole team at Master Mechanic.
Adam M
Grimsby
October, 2015
I was in Mississauga on business when I started to get a shaky front end in my Ford Edge. I called a family member who recommended Master Mechanic 77. I called them and they were polite and friendly on the phone so I limped my car to them. They took my car in fast and discovered it was a loose tire that they fixed and checked all the other tires. I was on my way in 20 minutes for no charge!! I have to say the he entire experience from the initial phone call, to the service counter and the completed work was the most friendly customer experience I have ever had at an auto repair shop. I highly recommend Master Mechanics 77 in Mississauga to anyone needing friendly professional service.
Randy R
Mississauga - Matheson
October, 2015
I just about never give anything or anybody a 5 star rating, but when past experiences have left you dreading a trip to the mechanic as much as some dread a trip to the dentist, and you can walk away with a smile on your face and relief in your body, that is something special. To put it simply, these guys are about integrity. They do the job they are asked to do, no more, no less. After being so used to having other shops and even the dealership produce a list as long as your arm of things you 'really should ' do to your car, not to mention the shops where you take your car in for a check engine light, but that is working fine in every other way, only to drive away and find that your breaks are squealing enough to scare a banshee ($1600 later to fix breaks, a check engine light diagnostic and part repair), it is a pleasant experience when not only are your immediate concerns addressed and at very reasonable rates, but that past work that was suggested be done, such as change tires that 'are cracking at the side and between the thread not safe' are perfectly fine and have lots of life left in them! Added to that they did a full point inspection and assured us our 10 year old car that is being sent off with a student is in perfect working condition. Peace of mind. They even did pick ups and drop offs. Integrity, honesty and service with a smile. What more can you ask for than that?
Karen M
Oakville
October, 2015
Patrick at Master Mechanic Richmond Hill has been servicing our vehicles for years, and boy have I had some lemons! He has always treated my family fairly and very honestly. My elderly Mother refuses to give up the last car my Dad bought her almost 20 years ago. When it won't start in her underground, Patrick runs over at the drop of a hat. He understands what it means to her and he cares. Patrick has been particularly good to me since my husband died too. I know I can bring in my car and trust what he says and does. This was particularly true when I had to bring my car to the dealer for a recall recently and they told me my left ball joint need replacing. I told them my mechanic had just replaced it months before so I would take it back to him. Well, it wasn't the left ball joint, it was the right one,Patrick showed me. I assumed I had misheard the tech at the dealer. In any case, Patrick's guys replaced it quickly and at a very reasonable price. When I reread the dealer paperwork it said " Customer reports left ball joint squeeking since replacement" - The forged their paperwork and did not notice the broken right ball joint at all. Glad I went back to Patrick! I would highly recommend this honest, hardworking young man and his staff.
Shari N
Richmond Hill
October, 2015
I have been taking my car to see the folks at Master Mechanic for years and I can't say enough nice things about them. I own a dog walking company and I use my truck to transport this precious cargo around so having my vehicle is top working order is VERY important to me. The service is incredible, they always manage to squeeze me in even when they are busy and they really do treat you like family! BIG hugs and thank you to Josie, Victor, Rui and the whole crew!!
Murieele V
Toronto - High Park
October, 2015
I can't tell you how happy I am that I ended up bringing my car in here! Josie, Victor, Rui, and the rest of team are absolutely amazing and they truly do treat you like one of the family, as soon as you walk in the door! Days before leaving on a two week road trip, I started having issues with my front bearings. Knowing I only had a few days to deal with this, I started to get nervous as I was going to be travelling into some remote areas and didn't want to end up on the side of the road, in the middle of nowhere. But, these guys not only had the bearings issue fixed quickly, they made sure my car was running in peak performance, and went above and beyond to sort out some additional issues I was having with the car while they were at it (at no cost to me, which absolutely blew my mind). I confidently drove away knowing that everything I needed repaired was done, and more, and that I wasn't going to run into any issues while on my trip! I can say with all honesty that you're not going to find a better, more professional and HONEST shop in Toronto. You can trust that they're going to get the job done, and they won't let you leave until you're 100% satisfied! I couldn't recommend them more! Such a top-notch place! Hopefully I won't have to take my car in for work anytime soon, but the next time I do, I'm bringing it here!
Kristin M
Toronto - High Park
October, 2015
My husband and I have been bringing both our cars to Master Mechanic for several years. Gary and his team have consistently delivered excellent service at reasonable rates. They always go way above and beyond what you typically expect at a car dealership garage. For that reason we will never even entertain taking our cars anywhere else. Whenever we have an issue with either car I have peace of mind knowing that Gary will get to the bottom of it and fix what only what needs fixing and give us straightforward, honest explanations of what was wrong. We have no reservations recommending Master Mechanic to everyone we know. All of the people that work there are very friendly, helpful and knowledgeable. I couldn't ask for more from a service centre
Jen G
Whitby
October, 2015
We took our 16 year old vehicle to have major repairs done. The service was done promptly and at a reasonable price. I would highly recommend this location. You need a good mechanic to trust.
Nick M
Toronto - Yorkdale
October, 2015
Have been going to Master Mechanic for many years. Both my cars get excellent service with honest advice and the job is always done in a timely manner. Have always been satisfied with the job done.
Harvey W
Toronto - Yorkdale
October, 2015
The staff at Howard Park are really awesome. They unexpectedly completed the job within a couple of hours by staying late. This was very helpful for my busy schedule. Thanks.
July M
Toronto - High Park
September, 2015
Best customer service I have had in a long time. Chris, Perry and Sue looked after me and my car to make sure all maintenance was done at best cost in a very timely manner. Thanks so much!
Sue T
Grimsby
September, 2015
I've been to this location a few times now and have recently had them do work on a new (old) car before I took it home. They did such an amazing job for a fair price and was very detailed in letting me know exactly what was done. Their front lobby is comfy and clean with a coffee machine and free oatmeal cookies :) Owner, Joe is kind, professional and makes you feel comfortable asking questions. The cleaning they did on the car I got was amazing, so many parts looked new. They also have a few specials goings on through out the year, so look out for those. If you're looking for friendly, approachable and straight up mechanic (hard to find lol) i'd definitely recommend this specific location of Master Mechanic!
Jannies L
Markham - Markville
September, 2015
This is by far the best service I have had from a repair shop. The explanations are clear, the cost is fair, and the vehicle always come back clean. I also get told what needs to be done now and what can wait. They don't 'up-sell' like the dealerships do and there are no scare tactics.
Nick Johnson
Mississauga - Matheson
September, 2015
I have been a customer of the Milton Master Mechanic location for over 8 years. In that time my experience has been nothing but positive. Rob and his staff work hard to fit me in on my schedule. They have always been up front and honest in their recommendations on the work that needs to be done. I always get a call when they find something unexpected, and they explain any problems to me thoroughly so I can make an informed decision on the repairs that need to happen. I have nothing but good things to say about Master Mechanic Milton and will happily continue to trust them with the service needs of my vehicles.
Jason V
Milton
September, 2015
Was on vacation at the Falls and had A/C problems. Took me in right away without appointment, found the problem, cleaned my lights like no other, and was very courteous!
Philippe B
Niagara Falls
September, 2015
very professional. upfront. went to fix a belt got was done same day..
Sean R
Richmond Hill
September, 2015
Great service thanks
Edwin L
Toronto - East York
September, 2015
I have been taking my car to Master Mechanic for over 4 years. I cannot recommend the courteous and skilled staff enough. My car, it is safe to say, has seen better days, but it is treated with the same respect as some of the pricier new model cars they also service. I want a safe car but without over service and I know Master Mechanic will advise me of what I need to do to keep it roadworthy but without extras that at this point would just be gilding a rust body. If you're looking for great, trustworthy mechanics look no further than Master Mechanic High Park.
Diana D
Toronto - High Park
September, 2015
I decided to go to Master Mechanic in High Park because it was close to me and seemed very well reviewed after doing some research online. I dealt with Victor when I brought my car in and I was in a bit of a time crunch as well as being away on business for the two days my car was in the shop. All I can say is this was easily the best experience I've had at a mechanic over my 12 years as a car owner. It is pretty obvious that they run their business to attract return customers instead of quick cash grabs. I will definitely be going back and I would highly recommend the High Park Master Mechanic Location to anyone and everyone.
JR M
Toronto - High Park
September, 2015
I would just like to thank the crew at Master Mechanic Yorkdale. I am so happy I finally found a mechanic that is honest & very helpful. Tony has been great. I have been stranded & Tony came to my rescue. Thank you so much. Keep up the great work you do.
Enza M
Toronto - Yorkdale
September, 2015
Tony and his team are always helpful and courteous. They quickly give you a diagnosis of the problem and an accurate estimate. I've been using Master Mechanic for several years, for regular service and for unexpected issues, and Tony is available when you need him most. Their prices are reasonable, and the quality of the workmanship is always excellent. I have 2 foreign vehicles and access to domestic cars from work, and they can work on any make and model. I would highly recommend them if you need an honest and reliable mechanic.
John G
Toronto - Yorkdale
September, 2015
Tony is a really nice guy. Thought the window was broken on my car. Turns out the lock was on. Didn't even charge me for inspecting it. Solid guy. Highly recommend. Will be coming back for any problems in the future
Tristan B
Toronto - Yorkdale
September, 2015
Great service. Honest people. Would definitely recommend.
Josh N
Toronto - Yorkdale
September, 2015
I would just like to take this time to recognize the outstanding service I received at Master Mechanic Concord. I stopped at this location in a sort of 'emergency situation' on my way to the cottage; flashing lights and noises that caused me to be hesitant to continue my drive. Upon arriving at the shop, Joe's professionalism and kindness were instantly evident. He assured me that he would take a look at my vehicle, and in no time he had diagnosed and fixed the problem. Joe was also able to explain everything to me in a clear and understandable manner, and kept me calm and relaxed during the entirety of my time in the waiting area. The waiting area was clean and welcoming, and my time at this location was enjoyable, which is not what I usually associate with a mechanic!! Not only was my service at this location prompt, high-quality and professional, but Joe was outstanding; a very kind and personable man. Thank you, Joe, for your service. I was able to get to the cottage with no problems, and no worries, and would be honoured to use your services again in the future. Have a wonderful day.
Irena R
Collingwood
August, 2015
I appreciate the call that the car was ready for pick up. car was facing forward to drive right out of the parking lot; I love Josie's people skills, always welcoming and appreciative of my business.
Rosanna B
Toronto - High Park
August, 2015
We have been using Master Mechanic for the past 10 years and the quality of the service is outstanding. Rob, Will and the rest of the staff go out of their way to ensure all of our vehicles are in top shape when they leave their shop.
Yvonne D
Alliston
August, 2015
I've cycled through many mechanics over my many cars over many years. I've had good service before and terrible service, but never great until I came here. Patrick and his team have been spectacular over the years I have had my car and minivan serviced. Attention to detail and complete understanding of my needs and getting the job done is such a plus. I know my vehicles are well looked after and I have never had to second guess if the work was done, or if any suggestions were made that were not necessary. In fact, there was an error code that came up to repair a sensor the manufacturer service center I took it to showed they completed it, but when removed, it was still the original material (which was given to me), and Patrick tried to fight with the warranty center to get them to cover it. The honesty and commitment to service along with piece of mind are so refreshing. Since you have to spend money to repair your car no matter where it goes, it doesn't seem as much of a burden paying Patrick.
Steve H
Richmond Hill
August, 2015
Frank and his team are the best mechanics in the city. They are knowledgeable, professional, and go out of their way to get you driving again when you rely on your vehicle for work. I can't say enough good things about this place. It is important to have a mechanic you can trust. Frank is that guy.
Julie P
Toronto - Dupont
August, 2015
A great experience! Kind, compassionate and quick service!
K Norman
Toronto - Yorkdale
August, 2015
Joe Chiapponi (owner of Master Mechanic) you are the man! After hearing how great Master Mechanic was with the servicing of our ON SIDE Restoration fleet, I felt very comfortable placing the appointment to doing my due diligence of changing over tires on my wife?۪s van. I found their facility was bright, clean, well ventilated, and natural lighted. After placing the appointment, I found them professional, on time and yet was personable. They even re set my maintenance light at no charge. I am so glad that my original mechanic could not come through. I would be happy to recommend Master Mechanic to my friends and colleagues.
Lawrence L
Markham - Markville
July, 2015
I have been a long time client of MM and love the people who work there. The service is professional, safe and prompt. I have recommended friends. I will remain forever a client.
Mary Ann B
Toronto - High Park
July, 2015
The service was quick, the staff friendly and quick to respond. The service is always excellent. I would recommend to anyone in the High Park area.
Leah P
Toronto - High Park
July, 2015
It is always a pleasure to visit your shop Josie. Keep up the good work.
Tim H
Toronto - High Park
July, 2015
Excellent service, attention to customer needs...the best service I have ever experienced during my lengthy car ownership life (40+ years!) Thank you.
Ieva F
Toronto - High Park
July, 2015
Great service! Honest and trustworthy. I highly recommend this shop!!!
Jon H
Barrie East
July, 2015
This is the best shop I've ever been to. They go beyond what is expected of them to please. Josie, Victor and Rui make a great team and I will be recommending them to everyone. You guys ROCK!
Paul V
Toronto - High Park
June, 2015
You guys have always been top notch. I do also feel that this location is of the highest quality and should be mirrored at other sites. The customer service and friendly staff keep me coming back every time.
Quaison N
Toronto - High Park
June, 2015
Thank you very much for fixing my rusty front brakes on a saturday morning. Your staff were all very friendly and the shop was immaculate and cool.
Julie C
Toronto - High Park
June, 2015
Always a pleasure taking my car into Master Mechanic. Excellent service. I always leave knowing my car was in good hands. Thanks.
Chris W
Toronto - High Park
June, 2015
I was in your shop on Thursday and wanted to thank you for helping me out with my car's issues. I was a long way from home and it was nice to get such quick and personal service.
Jina G
Barrie East
June, 2015
Great service Extemley accommodating Very friendly and knowlegable staff Highly recommend them
Dan Z
Barrie East
June, 2015
I've gotten my car serviced here for many years. The folks here are friendly and helpful. They explain clearly what needs to be repaired and give an exact estimate in advance. I trust them.
Joanne T
Toronto - High Park
May, 2015
Great neighbourhood shop. I always refer people who are looking for a new mechanic.
Jane N
Toronto - High Park
May, 2015
Thanks to Josie, Mike, Victor and Rui! My brakes feel fantastic, what a complete difference. Amazing quality of work, service, staff and fair prices. Very luck you are so close to my house to. Location, location, location! Thanks again.
Lisa W
Toronto - High Park
May, 2015
I will definitely return for work on my car. I have already started to recommend you to friends. I really like that the owner is a woman.
Maureen T
Toronto - High Park
May, 2015
A news/talk radio station led my 2005 Pontiac into the waiting hoists of master Mechanic. With more than 300,000 kms, its truly a reliable ride. The expertise of Garry and his staff make this older vehicle one of the safest on the road. I'm counting on many more carefree kms in my 2005!
Patricia A
Whitby
May, 2015
The owner and staff are always courteous, professional amd most importantly honest. I will be a customer for life! Excellent!
Clara F
Toronto - High Park
April, 2015
Great Team! Appreciate the communication that the Master Mechanic team has with me. They let me know what the issues are, which are the most urgent as well as options to most effectively take care of my car.
Juliet M
Toronto - High Park
April, 2015
Timely, friendly, caring, professional, teamwork evident. Thank you for keeping my \clunker"functional for me! """
Ieva F
Toronto - High Park
April, 2015
Nice touch following up with me. Very friendly service. Great people skills. Victor's positive energy, and customer sensitive sense of accountability really made a positive impression. Keep up the great work!
Glendon R
Toronto - High Park
April, 2015
It is good to have my car serviced by those who know it well. You guys are awesome. Every time I bring one of our cars there you repair or service it quickly and effectively.
Dave S
Toronto - High Park
April, 2015
Since I started coming to Master Mechanic just over a year ago, I've been very pleased with the service and the friendly, helpful staff. I would definitely recommend you to others. Thanks.
Andrea F
Toronto - High Park
April, 2015
I am about to write something I have never felt the need to do. A letter of appreciation to Master Mechanic, more specifically to Joe Chiapponi, located at 5-185 Bullock Drive, Markham. My wife and I moved into the area and saw the signage for Master Mechanic. The following day I went in, introduced myself and talked about an issue I was having with my truck. Joe greeted me even though he was busy and took the time to explain what my truck problem was and how to fix it. I said I would be back when my schedule allowed. Weeks go by and the engine light comes on as I feel a cylinder start missing, this never happened since I bought the truck new late in 2009. Because of the way Joe had spent the time explaining previous issues to me, I immediately phoned him and he said bring it in. I did and a technician reported back that a spark plug on cylinder number 5 had misfired. They made the time to help me on the spot. Since I live within walking distance, I left the truck there so they would not have to rush. After being home for an hour, the phone rang and it was Joe. They had discovered other issues that needed to be addressed. Joe asked me to return so I did, and Joe spent time explaining and showing me the items that were found. For example, a tie rod end, bearing in both front wheels and a ball joint. When I got the truck back it handled like new, if not better then when I got it new. Fortunately for me, they also have on-sight, a high quality wheel alignment machine and operator. A very special thanks has to go to Joe, Tracy and the technicians. I realize that what they did while servicing the truck saved me from a failing wheel bearing that could have resulted in a minor accident or potentially worse. I also have to complete my story by explaining I just had a road worthy certificate issued two months earlier by another service centre that never identified these very serious issues. I wish Joe and all his support team a Happy New Year and may more potential customers find their way to his location for that kind of honest, and fairly priced vehicle care that is today, rare. As long as Joe and his team are at this location, I will be their ambassador for vehicle service.
Paul D
Markham - Markville
April, 2015
I have been using the services of Garry Hook (Master Mechanic) for more than a decade and I have not been displeased with any work completed by this crew. Honesty, reliability and very competitive pricing always make the headache of car repair and maintenance easier to deal with. I have 4 cars in the driveway and never have I been concerned with the safe operation of any of them. My grown children take their cars to Garry and he ensures every component is safe and operational and he treats my children as though they are part of his family. I recommend Garry and Master Mechanic (Brock St.,Whitby) for all of your automotive repair needs but only if you want the job done right.
Ian M
Whitby
February, 2015
This note is to thank you and your staff for the excellent service you provided when two emergency situations occurred with my 2001 Mazda. Without your efficient cooperation in collecting my grand daughter from Toronto Airport and returning her to the airport, her transportation would have, to say the least, given us some heartburn! Thanks again.
Reginald H
Whitby
January, 2015
I just have to say the experience I had at master mechanic was amazing these guys saved me a lot of money.I Was just about to buy a certified vehicle and I took it to master mechanic to get a second opinion and it was brought to my attention that the vehicle actually needed almost 1800$ in repairs to get it road worthy. What I really like was these guys took the time and showed me all the parts that needed replacing I really wanna thank them for their honnesty and helping me from not buying this car.These guys will be my mechanic from now and I totally recommend them.
Hind G
Brampton South
January, 2015
Always clear on what needs to be done, how much and how long. Honest, honest, honest, that's what you get here and really what's more important when it comes to your mechanic?Always clear on what needs to be done, how much and how long. Honest, honest, honest, that's what you get here and really what's more important when it comes to your mechanic? I would happily recommend the crew here to anyone both private and corporate, the service can not be beaten! Nice storage program available for winter/summer tires, saves me lots of space and makes change over that much faster.
Joel M
Burlington - East
January, 2015
These guys have always been top notch, honest, and fair! We have been taking our vehicles to them for years and will continue to do so!
Chris R
Cambridge
January, 2015
Hands down THE best automotive service I've had. Not only was I priced out beyond fantastic on tires for my truck, but I had some extensive brake work and a few oil changes done at this location, and it's above anyone else. The mechanics took the time to explain issues with my vehicle, as well make recommendations on parts. I felt very comfortable, and everyone on staff there was great - I was surprised to have even been approached by management for some small chat, and made sure my needs were met! I drive all the way from Ancaster to this shop to and would DEFINITELY recommend everyone to this shop! Thank you everyone at Master Mechanics
Brian H
Grimsby
January, 2015
Serena and Gord were fantastic. They were super friendly on the phone, took the time to discuss our problem and offer some suggestions. They performed the repairs on our car quickly and the price was lower than most of the competitors we called before we came in. The service is top notch here and I will be a customer for life. HIGHLY RECOMMENDED!
Nick F
Hamilton
January, 2015
I took my wife's car in today with a giant "honey-do" list of things to look after. Gord and Serena have always taken great care of us and today was no different. I explained that our hectic schedule made an appointment difficult to plan, so they offered a car while ours was in for service. I got the car in on a last minute call. I got the car back sooner than I expected. The bill came to less than either of us expected. I wouldn't even consider going anywhere else.
Marcus P
Hamilton
January, 2015
Car service you can trust! A very clean shop. I take my car here for all repairs and maintenance!!
Keswick Real Estate
Keswick
January, 2015
Called around for information and quotes, Master Mechanic were respectful and helpful on the phone and made me feel welcome (unlike the others!) I was able to enjoy a coffee at the Tim Hortons next door, as it was not going to be a long wait. Turns out my car had serious problems... Master Mechanic were spectacular, they showed professional knowledge and respect as well as being reasonably priced. They offer a transport service to and from their workshop, making it so much easier for me!
Beth W
Markham
January, 2015
Great service!
Scott M
Markham - Markville
January, 2015
Great team. They always look after us.
Mike T
Milton
January, 2015
Overall a good experience. Friendly and quick service.
Matthew D
Mississauga - Meadowvale
January, 2015
Absolutely awesome. Great to deal with and as honest as they come. Whenever I don't feel like doing the work myself they are my first phone call.
Matt T
Newmarket
January, 2015
Gary and Craig are AAA-Tier mechanics. You bring it, they fix it. They also are also very honest, decent people. I've been bringing my car in to get it looked at for years. And there were times when the problems were minor and they didn't even charge me for it. They don't milk the hours, they just do honest work.
Adriano E
Newmarket
January, 2015
I had taken my vehicle for a quick lube, oil and filter change at a local quick stop shop. They advised that I had a leak and to see a mechanic first. Right across the street was Master Mechanic, open on a Saturday! I drove in. Spoke with his assistant Jason who said the boss would be out soon. A short time later a friendly giant came out with a smile on his face and said he would check out my vehicle. After a few minutes he was back. He had taken a picture of the location of the leak. I didn't have to walk into the garage or guestimate what he was talking about. He told me he would clean the area of the engine leak and put oil in before doing the work to get me through the day and get a price within the day. No charge! He called the next day as promised with the estimate. I made the appointment and it was done quickly, along with the needed lube, oil and filter change. The price of all the work was less than quoted, which to begin with was good. He has a keytag Lube, Oil and Filter program. After 4, the 5th is free. My son, who drives the car and is a business student, called it a great business idea. No silly card to carry around and the tag is there to not only remind you but is also a business card. The store has a new owner, Sandeep Singh. He was wonderful! I highly recommend you see him. He takes pride in ownership and takes the time to explain what he is doing. I'll be back! Thanks Deep!
Tammy H
Niagara Falls
January, 2015
Excellent service and a $25 Service Card for next visit! :D
Darryl M
Orangeville
January, 2015
Friday morning, I was heading to work and the engine light came on. I called Master Mechanic in Peterborough (first time) and they got me in right away. They offered me coffee while I waited for the verdict... After 10 minutes, the technician came out and explained that the oxygen sensor had come unplugged. He plugged it back in, secured it to stay that way, then reset the codes. Problem solved and I was on my way. The cost? A handshake. So, if you're in Peterborough and your car needs service or repair, take it to Master Mechanic.
Wray E
Peterborough
January, 2015
I?۪ve been taking my car to Patrick at Master Mechanic in Richmond Hill for years and I?۪m so pleased with the service there. I?۪ve never taken the time to write a review and I should?۪ve because Patrick is exceptional. I walk in the door and he knows my name even if it?۪s been a year. He takes the time to explain my car?۪s issues and even shows me the damaged parts after he?۪s changed them. I trust him and can feel the passion he has for the work he does. I?۪ve referred numerous friends there and they all say the same thing?Patrick rocks. You want great, reliable, friendly service that you can trust? I?۪d highly recommend Patrick at Master Mechanic Richmond Hill.
Jake L
Richmond Hill
January, 2015
Could not be happier with Patrick and his technicians!! Its hard to find a good mechanic, let alone an incredible one, and first impressions can be tough when numbers are being thrown at you over your car's issues... Patrick could not have made a better first, and lasting impression. He is unbelievably knowledgeable, professional, efficient, honest and trustworthy. He truly cares for his customers, and their safety. His shop is clean, and well cared for. His staff is friendly and educated. If you're looking for a new mechanic, stop your search here. You've found him. Without a doubt, you'll leave his shop feeling fantastic about your decision.
Donna D
Richmond Hill
January, 2015
Patrick fits my car in his busy schedule all the time, the service is as promised and the price is a fraction compared to the dealership I used to take my car. I have visited Patrick now for three years and he has taken care of my Porsche Panamera, Mercedes ML 550, BMW 328I and Range Rover Evoque. I am extremely pleased with the quality of service the timeliness of repairs and price. There is no one else I would trust with my vehicles then Patrick at Master Mechanic in Richmond Hill
Mark Kz
Richmond Hill
January, 2015
I went to Patrick because of the excellent reviews he has. I wanted to get an estimate on rear shocks and while my car was there I had him install my summer tires. I received a call from Patrick telling me I had a bent right rear wheel. I had gone to my dealer last summer because my car was vibrating at highway speeds. The dealer showed me the wheel cover and said it was bent but he didn`t know why. I also went to another mechanic because of the vibration and because my tire was losing air. He also could not find the problem, Patrick spotted it right away and said it should be replaced. He found me another wheel. I will definitely continue to go to Patrick because of the excellent work him and his staff provides. I will also recommend Patrick to my friends.
T Ke
Richmond Hill
January, 2015
Thanks for the great service Patrick and his team provided today to our family car. Even though I always make an appointment for regular oil checks, today I took my Honda without a previous appointment because of a Muffler problem that occurred yesterday. And within a couple of hours they solved it due to their knowledge, expertise and willingness cooperate. As regards the cost of parts and the service it is almost the same as other garages but their commitment makes all the difference.
Marcela F
Richmond Hill
January, 2015
I take my car to this location for all services. They are honest, attentive, and always helpful.
Christina D
Toronto - Dupont
January, 2015
There was a creaking noise whenever I turned right. Also needed a brake inspection. Master Mechanic could have charged me a small fortune if they really wanted to. Instead, they let me know my brakes were fine; front brakes had about 5k and rear brakes were good for another 20k. Also, they found a problem with the front end which was causing the creaking noise. Rather than charge me for new parts, they worked with the original parts, bent them back into shape, and fixed the problem with nothing more than an hour of labour. Very impressed -- honest shop. Will bring my SUV there next week for brakes.
Thomas V
Toronto - Leaside
January, 2015
Reliable, Reasonable and Honest! Bruce and team run a busy shop here, solid work ethic, old school honest business principles yet able to tackle most anything you bring them. If your looking for a shop to trust in Whitby this is the place.
Jeff S
Whitby
January, 2015
Great service and advice at a honest shop. I've been taking my cars to Garry for years.
Mike N
Whitby
January, 2015
After years of having previous cars serviced where I could also purchase lawn furniture, hockey equipment, plants and dish soap, I was determined to find a business focused on servicing vehicles only and you could make an appointment. My choice was Master Mechanic Yorkdale, and did I pick the right place even though it is not in my neighbourhood. After a year, I cannot express how thankful and satisfied I have been with Tony Siciliano and his staff. When I get a call on what should be done, I no longer get a follow up call telling me that while working on my car they also found another issue?_ Tony calls with a prioritized checklist of what should be done, what has to be addressed sooner rather than later, and a quote that is accurate. The work is done, and done right the first time. Added feature to this location is a full service car washing and polishing, also offering rust proofing which I have also taken advantage of. One stop car servicing with people you can trust and rely on time after time.
Heather M
Toronto - Yorkdale
January, 2015
I had a very pleasant experience at Master Mechanic. Took my SUV in for oil change and routine service. Tony and his staff were very professional, explained everything that needed to be done and why, He did not pressure me to have any extra service done. I watched Tony and his staff do a full inspection of my vehicle and felt confident in their work. Thanks for the great service Tony!
Mary D
Toronto - Yorkdale
January, 2015
My Husband & I have Tony look after both our cars and are VERY HAPPY with the Service and with his friendly attitude. Our cars have ALWAYS been fixed to our complete satisfaction. Would send everyone we know there.
Patricia C
Toronto - Yorkdale
January, 2015
Excellent customer service. My first time there they explained the work that needed to be done and followed up the next day to make sure the car was running smoothly. I've gone back and have recommended them to others.
Keesha B
Toronto - Yorkdale
January, 2015
I've been bringing my car in to Master Mechanic since 2012 and have always been satisfied with the service. I trust Tony and his staff to do all that is needed to keep my vehicle safe on the road and to charge reasonable rates.
Lynda Y
Toronto - Yorkdale
January, 2015
Always great service and feedback regarding work that needs to be done...and what can wait for next service. Thanks!!
David D
Toronto - Yorkdale
January, 2015
I have been going to Gord Ingram's location for several years. I have had the best service from Gord and Serena and all the gang there. They make you feel part of the family and I will not go anywhere else. When my car is serviced, it is done with efficient time ,and Gord drops me at the mall and picks me up also. There are not many people like them that are passionate for what they do for customers. I am also in customer service and I know how much value it means to me. well that's it and Merry Christmas...
Colin E
Hamilton
December, 2014
I am writing this note to express my complete satisfaction with the services received from Jerry where I regularly take my Infiniti G35 for repairs, maintenance and tires. I have been a customer of Jerry for several years now and have been pleased with the team of mechanics and the high quality of their workmanship. To further elaborate, every time I bring my car in to report a problem or just for regular maintenance, Jerry listens attentively to my issues and provides his assessment in a friendly, knowledgeable and professional manner, and keeps me informed on the status of work being doe so I can plan accordingly. All work conducted on my car to date has been done accurately on budget and on time. I appreciate that level of quality and dependable service, thus giving me a comfort level that my car is in good hands and its performance, safety and comfort level have been enhanced by the proficient work of his skilled mechanics. Consequently, I will continue to be a regular customer of Master Mechanic for years to come and will advise my family and friends to follow suit. Well done Jerry and team!
Gus E
Rexdale
September, 2014
I just want to say how happy I am with the excellent service I have received from Gord and his staff. I was recently referred to Gord by a friend, and I will continue to use Master Mechanic. I was most impressed by the cleanliness of the shop, and equally impressed by Gord and his staff, and the work that they performed on my automobile. Gord gave me a clear explanation of the work that needed to be done when I brought my vehicle in. After service, Gord again explained what he had done, and what would be needed to do in the future. He helped me understand exactly what was needed, and where I could save money in the repair without jeopardizing quality. He also made available a courtesy ride. Both my husband and I will be more than happy to refer our friends to Gord and Master Mechanic.
Wendy B
Hamilton
September, 2014
This email is long overdue, and is something that I've been meaning to send for some time now. I wanted to take the time to tell you how absolutely wonderful our local Master Mechanic is! It's the one on Howard Park (and Dundas). Josie and Shawn are amazing! We have been taking our vehicles to them for years now and the service that we receive from them is outstanding! My husband and I trust and value their opinion. They are always willing to accommodate and work around our schedules. We're so lucky to have them in our neighbourhood just a walk away and we recommend them to many of our friends and neighbours in the area. They truly are the epitome of service and an asset to the Master Mechanic franchise! Thanks!
Mark & Tammy S
Toronto - High Park
August, 2014
The team at Master Mechanic provides the complete package for automobile diagnostics, repairs and everything in between. The experience starts when you walk in the door and are greeted by Ron or a member of his family; all phenomenally talented at their craft, but more than the average mechanic they are extremely friendly and welcoming. They, also unlike other mechanics, will never take liberties with your financial situation. They will provide you every possible option including some innovative solutions, tailored to save you every possible dollar while not compromising on the quality of work and craftsmanship. Their contacts for auto parts are second to none, if he can't find it, it's unlikely you'll find it anywhere. If he can find it, you can guarantee that it will be shipped and ready within a very short time frame. The team consists of several certified, qualified and experienced mechanics and technicians, each putting their full efforts into the maintenance or repair of your vehicle. In my case, my vehicle is older and a rare sight on the roads, but not the typical classic car - that didn't make one bit of difference to the team at Master Mechanic Erin Mills, they treated it like it was one of their own. As if all of that wasn't enough, they provide a shuttle service to ensure that you can get home and be picked up when the vehicle is ready. Furthermore, Ron's time-management skills are out of this world; he and his team can start and complete repairs in time frames unheard of in the world of most mechanics. I would fully recommend Ron and the team at Master Mechanic Erin Mills for any given situation; nobody wants to have to go to the mechanic, but if you have to, choose Ron and Master Mechanic Erin Mills, you won't regret it! Please send my regards to your father and the rest of the guys,
Taylor T
Mississauga - Erin Mills
July, 2014
Thank you for your hard work and great service. You have an amazing team!
Jennifer & Alex B
Toronto - High Park
July, 2014
This morning on her way to work, my wife's heat shield came loose on her 2006 Acura. I told her to take it to master mechanic we always use in Meadowvale. Not only did Craig greet her promptly, he took the car in right away and then did not charge her...in and out in a few minutes. This is why we will continue to use and recommend mark and his staff at Master Mechanic.
Blair D
Mississauga - Meadowvale
June, 2014
I just wanted to make sure you know how much I appreciate all that you do!! Having a mechanic I can trust is important to me and you guys make sure that is how I feel every time I leave your shop. Thank you for the great jobs you do! Knowing that my vehicle is safe and sound to put my son in every day is something that is priceless in a mother?۪s eyes. Have a great day!
Angela L
Mississauga - Matheson
March, 2014
Sending a big thank you to Master Mechanic for making my car safe to drive again. These guys are the best! I have recommended them to others and they all say the same thing.
Carolyn W
Aurora
March, 2014
I am a customer of Master Mechanic and have been with them for a couple of years. They are by far the best vehicle service place I have dealt with in my life. They are truly professional and very courteous and go out of their way to make sure everything is correct. I will be a customer of theirs until they decide to call it quits. I feel that all their is excellent and very professional. Take care.
James F
Newmarket
February, 2014
I was recently at your location to have a e test done on my vehicle. I am not from Toronto and don't know the area at all. So after hours of being lost and frustrated I found this location. I dealt with Josie and what a great experience this was. I needed information on where the DMV was and she printed me out directions. She is amazing. However I found all your employees at this location to be very professional and friendly. This was a high time in my day to speak with people so friendly not to mention helpful. Thank you so much for such an amazing experience , there isn't many garages that treat a woman so well. Keep up the great work. Many Thanks
Shannon C
Toronto - High Park
February, 2014
I have been a customer at the High Park Master Mechanic location for the last couple of years. I'd like to take a moment to give some much deserved credit and recognition where it is due. As a woman I have had my wallet taken for a joyride by numerous mechanics and can't even begin to express how thankful I am that a friend recommended this shop to me. The quality of service is incomparable and delivered in such a personable manner. The staff are awesome! Rui and Josie always take the time to explain to me what the exact problem is with my truck in terminology I can understand and when I leave here I know my truck is in good hands getting the love and fixing it needs. The cost of repairs are always reasonable and completed in a very efficient time. I've never had a bad experience here and it's a great feeling knowing that I am dealing with the most honest and trustworthy mechanics I have ever met. Thank you for having such amazing people working for you. I don't look forward to my truck breaking down on me again but if and when it does I guarantee I will be returning here! A big thank you to everybody at this location!!
Angela G
Toronto - High Park
January, 2014
Thank you for checking out the 2012 Honda Civic for me. Thanks also for walking me through the steps of getting another car. I have appreciated the work done at Master Mechanic on my very old Nissan maxima. Your guidance and good service have been so helpful.
Molly S
Hamilton
January, 2014
Josie and Seam have been so helpful, honest and polite whenever we've need help...answering questions, changing tires, checking suspension, etc. Thanks to all for the great service and all the best for the new year!
Barbara G
Toronto - High Park
January, 2014
They are always helpful and honest.
David G
Cambridge
January, 2014
Fantastic!!! This is customer service!!! From the welcome as soon as you walk in the door to the mechanic taking you to your car to show you what's wrong and explain to you in terms anyone could understand! This is by far the best experience I have had with a mechanic since...well..maybe forever!!! They laid out my options...including parts from the cheapest to highest end...what I need to get done right away and what could wait and even from their coffee machine! If you have to spend money on your vehicle this is the place to go!!!
Dave H
Cambridge
January, 2014
Great and friendly service. My car broke down and I took it here because of the good past experiences and honesty. I was shown every time what was wrong/broken and the cost broken down. Repairs were quick and on time. The only shop I will trust in the city.
Tuan V
Niagara Falls
January, 2014
The owner personally takes his time to deal with customers whenever he can. He knows what he's talking about and he's committed to seeing the task through to its completion. Recently he took care of my car, identifying an additional problem which he knew was covered by the manufacturer. After he completed the job I brought it in for originally, he took my car directly to the manufacturer on my behalf. The guy is a total class act, and I surely will not be looking for second opinion going forward.
David K
Richmond Hill
January, 2014
5 STAR PLUS....Patrick was awesome... totally knowledgeable and really made me feel at ease! I was having some issues with my vehicle and had been bringing it to Good Year down the street in the past (Don't feel comfortable or confident in their abilities to say the least) and decided to give Master Mechanic a try based on the Google reviews I read! totally surpassed my expectations! Patrick slotted me in the same day and walked me through a full diagnostic that he performed himself and didn't even charge me for the full time it took him to inspect the vehicle. He took the time to show me and explain to me what was causing the issue and took extra steps within his diagnostics to ensure the problem was not only limited to what he initially thought. What I really liked was the questioning he put me through - ensuring that all scenario's that he could think of were covered. Patrick is a true professional and treated me like I was a long time customer. I just wish I had ventured a little further south on Yonge when I first moved here and I bet that I would have not had this problem to begin with. Thanks Patrick, I really appreciate the time and care you took to fix my vehicle.
Fache M
Richmond Hill
January, 2014
I usually don't do these reviews but after my experience with Patrick at Master Mechanic in Richmond Hill I had to come here and pay it forward. Patrick is extremely knowledgeable and helpful and will go into detail to explain the issue and work required to fix it. I had an issue with my transmission and had to get it replaced which is a major job and Patrick and his staff handled it like the pros that they are. In the end my vehicle is now functioning like new and runs so smooth!!! Thanks Patrick and Jeff!!! You guys are the greatest
Google User
Richmond Hill
January, 2014
I have been going to Frank for over 4 years. I have been to many other mechanics in my life, but none of them have treated me like frank has. He never talks down to me because I don't know as much about cars as fully trained mechanic. He's always pleasant to deal with. Once when I when in with squealing brakes, Frank fixed them, and then charged me $0. ZERO!!! I couldn't believe it. Whenever I go in the problems are dealt with quickly, and at a reasonable price.
Ryan S
Toronto - Dupont
January, 2014
I was on my way to have my manual transmission fluid checked here when I broke down halfway there. I called Frank and he called a tow truck for me and got the car there. Needless to say, the clutch had burned out and he had so send the car out to a specialist he uses. This was on a Friday. He called on Monday to tell me the car was ready, I was extremely surprised. The bill came to exactly what he said it would be, with 2 tows and a new clutch and fly wheel it came to way less than I was quoted at other places for a clutch. Thanks Frank for being great, honest and trustworthy!
J Blair
Toronto - Leaside
January, 2014
Just brought my '89 Caprice over for a oil change (first visit to MM - Laird Dr) and the service was incredible. Very friendly and professional staff (good price too). The care and interest they showed in my car gives me much confidence. If this is the typical experience, then they can count on me coming back for a long time!
John H
Toronto - Leaside
January, 2014
Excellent service and quality of work. It is nice to be able to trust the expertise of the team here. Highly recommend!
Cassie F
Whitby
January, 2014
I have been coming to this location for quite some time and have never had a bad experience. The staff is great! The mechanics take the time to explain what issues your car has and they even show you while your car is on the hoist. They also give recommendations on work that should be done soon. Josie is always greeting customers with a smile and always tries to get the best appointment times that accommodate me. This location was recommended to me from my brother who also had come here and I'm glad he did.
Dave M
Toronto - High Park
December, 2013
I recently took my car into the Howard Park location of Master Mechanic and thought their customer service was brilliant. I have a new baby and the staff opened the door for me to get in and out and generally the people who work there are amazing. After they finished servicing my car I even received a VIP card. I mentioned to the gentleman who serviced me that the VIP service was new and he informed me it wasn't. Josie even contacted me to say they would honour a few services because of my loyalty to the Master Mechanic that I have been taking my car to in Mississauga, which was very sweet of her to do but was totally unnecessary. Thanks so much and Merry Christmas.
Michelle C
Toronto - High Park
December, 2013
I am writing to express my gratitude for the excellent service I received from Josie and her team at Master Mechanic in High Park. I have taken my car in for service twice now and was given great service on both occasions. I am on a very tight budget and Josie really worked to offer me solutions that were manageable, even saving me hundreds of dollars by suggesting I take a look at possible recalls on my vehicle. I realize this meant not making money from my repairs, but it`s the reason that I will continue to keep going back, and will tell my friends and family about it! I have dealt with shady garages and overcharging in the past and I feel that I was treated honestly... unfortunately a rarity in my experience. Keep up the great work!
Heidi M
Toronto - High Park
November, 2013
Thank you to the awesome staff that made a stressful situation into a calm one. Your timely service made all the difference. I will be referring my clients to your great team!
Anna T
Oshawa
November, 2013
I have been a customer with Master Mechanic for a long time. I can't believe what Michael did for me this weekend. I brought my Mazda g6 in for a repair on the manifold. The job took longer as another problem with the rear catalytic converter also needed repair . They knew I had to take my dad to Oshawa cancer hospital on Monday at 7 am. They tried to get it ready but ran out of time. I received a call from Michael Sunday morning letting me know the car was ready to pick up. It truly brought tears to my eyes to see how dedicated he was to customer service. I cant thank him enough for coming to my aid.
Joan G
Oshawa
September, 2013
I have been taking my car to Master Mechanic regularly for 3 years for maintenance every few months. My experiences were all positive as everyone is always pleasant to deal with. I am brought in for my appointments on time and finished quickly. I would recommend master Mechanic for anyone looking to have their car serviced.
Isabel W
Markham - Markville
September, 2013
Just a short note to say thanks to Josie and her mechanics for several excellent experiences. With each visit they provided a detailed explanation of the problem and an accurate estimate of the cost. The mechanic showed me the problem while my car was on the hoist. I received my car on time and on cost. What I really appreciated and have never happened at any other service station was the follow up phone call asking if all was OK with the car. I plan to use there services for my car repairs in the future. I am recommending Master Mechanic to anyone who needs their vehicle repaired or serviced. Thanks for everything!!!!
Terri M
Toronto - High Park
August, 2013
Thank you for the courtesy you extended me the complimentary upcoming oil change to alleviate the cost of my front exhaust pipe replacement. That does not go unappreciated. You offer exemplary customer service and have always worked with Ruth and myself fairly and honestly.
Stephen L
Mississauga - Matheson
July, 2013
I just wanted to drop you a quick note to tell you how pleased we are with the service we receive from your Ajax location. We have been taking our vehicles to that location for years now and have never been dissatisfied with the service received. The employees are friendly and more than willing to answer any questions we may have regarding the repairs/maintenance of our cars. They go above and beyond to ensure that we understand what repairs are needed and they are honest about the cost of any repairs that are needed. The staff at the Ajax location are a credit to your company and we would never think of taking our cars anywhere else for any kind of servicing.
Tracey R
Ajax
June, 2013
Thank you to you and your crew for welcoming us into your establishment and going out of your way to quickly and efficiently fix our 2003 Jeep. We realize we kept you all, late on a Friday night when you just wanted to get home to your family and relax. We really appreciate everything you did for us. I was worried that we wouldn't be able to see our son in time for supper and share his celebration that evening. However, everyone at Master Mechanic reassured us that you would do what you could do. That made us feel better. Being from out of town makes it difficult to know who could fix our problem, but CAA towed us to the best place we could have hoped for. We couldn't have asked for better service and friendlier treatment. Thanks again for your kindness and excellent service! If we ever need help in Toronto again, we know where to come.
Kathy & Daryl L
Toronto - East York
June, 2013
I saved $1,250+tax with Patrick Minutillo and his crew. For many of us this is incentive enough to drop your current mechanic and move all your car maintenance business to Master Mechanic Richmond Hill.

Believe it or not, there are even better reasons to trust your vehicle to Patrick… Once you start talking with him, you immediately realize that he must have skipped school the day they taught words like “incompetence”, “greed”, “neglect”, “shortsightedness”, “deceit”, “dispassionate”, “laziness”, “egotistical”, and “insensitive”. How else can you explain his contagious passion for automotive engineering, respect and appreciation for customer’s business, as well as his dedication to making sure you become a better educated and happier car owner? If I compare my experience at Master Mechanic Richmond Hill to anything I went through with dealer shops, I immediately begin regretting the time and money I wasted before finding Patrick and his team.

Case in point, last year I had some work done by my dealer on my 2009 Fusion’s heating system. Since they’re the supposed experts, I trusted their diagnostic and recommended solution, gave them the go ahead, and ultimately paid whatever it cost to have the work completed.

A few months later, the heating system started exhibiting the same issues it had prior to servicing. Taking the car back to the dealer, not only I was charged $100 for the diagnostic (even if the dealer’s labour warranty was still in effect), but I was given whole laundry list of additional issues that needed to be addressed: various fluid flushes, brake rotors machining, new brake pads, transmission service. All in all, $1,289+tax… As my trusty Fusion never gave me any sign that is overheating, braking badly or shifting gears with difficulty, I decided to pay for the “diagnostic” and seek another opinion.

After doing a bit of Google searching, I came across Master Mechanic Richmond Hill. Located in the same general area as my dealer and being recommended by other car owners, I decided to give Patrick Minutillo a try. Best decision EVER!

After examining the heater, brakes and fluids, Piers (the mechanic assigned by Patrick to my car) concluded that nothing is wrong with it except for some minor, no-charge adjustments. The brakes had many thousands of kilometers left in them, the liquids were fine, and the heater is now working flawlessly. Total cost: $39+tax... Savings: $1,250+tax.

THANK YOU Master Mechanic Richmond Hill!
Stefan C
Richmond Hill
April, 2013
I just started taking my car to Master Mechanic Newmarket and I am very impressed with the attention to detail and the outstanding service I’m receiving. I’ll be sure to spread the good word to the people I work with.
Rick I
Newmarket
March, 2013
I am a customer of Gary Bodnar and gang on 225 Pony Drive. Of all the service places I have dealt with over the years they are by far the most outstanding and professional group I have encountered. They will have me as a customer until they decide to retire or quit.
Jim F
Newmarket
March, 2013
From the first time I drove into your shop I have always been treated with kindness, respect and that I am the most important person there at that time. Any issue, large or small, has always been treated with up front honesty and care. I have arrived at your shop before and after hours on a few occasions, and you have opened the door to help me out, taken me home when needed and have gone over and above the call of duty, whether for myself or my husband. I like the fact you share information/happenings about your family with me, as I feel there is a large level of trust given to me with the knowledge you share about your family and I admire the love you openly show regarding your wife and children. Family is what it is all about and you truly demonstrate this with me. I feel we have established a respectful friendship and this I cherish. You have shared your personal cell phone number with me and I am grateful for this. I have recommended your shop to many people since David and I have started visiting you. I am very happy coming to you and your shop and will continue to do so.
Susan C
Richmond Hill
March, 2013
I would definitely refer other people to you -- and I already have. I have given your name to two friends because of the great customer service we've received. I feel like you will take good care of our cars, but also do your best to treat us as valued customers. You've always been friendly and helpful whenever we've needed service for our cars. It's great to know you're in the neighbourhood!
Karen S
Richmond Hill
March, 2013
My experience has been that you are genuinely and honestly concerned about your customers and go to extra-ordinary lengths to ensure that vehicles entrusted to you are properly and correctly repaired. The value added to the service you provide is the confidence that I go away with that you have accurately identified and addressed the vehicle’s repairs and in addition done extra work only where required. The most important way it has been made easy to do business is your policy of picking up and delivering me to and from the garage and secondly your clear and timely explanations of any additional work on my vehicle that ought to be done to ensure the vehicle’s function and safety. I have had no hesitation in recommending your garage to many of my friends and to other body repair garages if they need mechanical work. If your approach to and the quality of work on my vehicles continues I see no reason not to be a customer for life.
David C
Richmond Hill
March, 2013
In all my years of dealing with mechanics, and believe me I've had to deal with many mechanics, I am thrilled to have found such a great guy like you Patrick. Your honesty, trustworthiness, efficiency, etc. has made my experience living in Richmond Hill all the more pleasure full. I would recommend you to any and all friends... it's a pleasure doing business with you.
Marilyn M
Richmond Hill
March, 2013
I could write a positive essay about you. To all potential customers of Patricks’ Master Mechanic location in Richmond Hill, be rest assured you are indeed in very good hands. He regularly picks me up when needed. Shows me all replaced parts. Meets his turnaround timelines and calls if there are any problems. He goes out of his way to take care of you. I do not question his honesty. He knows that I am self-employed and use my vehicles for business and therefore makes certain my issues and handled in a timely manner. The last time I was there without even asking and at no cost to me replaced my wiper blades, because he had trouble seeing properly. Unbelievable, truly a throw-back to older times with his customer service and honestly. I am a customer for life.
Michael G
Richmond Hill
March, 2013
You explain very clearly what work needs to be done to my vehicle and why. You will not complete any work that is not absolutely necessary. You have recommended taking the vehicle to the dealership when it's a possible warranty situation rather than taking on the work immediately yourself. Trust is a very big component for me when dealing with automotive servicing. Most people, like myself, know very little about automobiles. Having a mechanic that I can trust is very important. To date, you have not given me any reason not to trust you 100%. I would absolutely recommend you to others.
Paul B
Richmond Hill
March, 2013
Thanks Alan for the honest suggestion about going to the car wash to remove the snow and ice from wheels. Took the Carolla to the car wash Sunday morning, then had it out on the 401 twice after that and the speed wobble is gone. I thought there was something seriously wrong. Your honest opinion was most welcome. Thanks again.
Jane D
Ajax
February, 2013
Once again my “hero” mechanic to the rescue. I lost a good earing between the driver’s seat and door. Mark retrieved it in no time. Mark and Master Mechanic in Meadowvale are the best!
Elma S
Mississauga - Meadowvale
February, 2013
I've been taking my cars to Gary Hook's Master Mechanic in Whitby ever since he opened the place many years ago. His brave strategy of offering a free oil change to every first-time customer that first year made a huge impression on me: here was a man willing to risk a lot for future loyal customers. It certainly gained him many, including myself and several of my family. Over the years my respect for the honesty, diligence and expertise of the whole team has steadily grown. Gary's quotes for major repairs have consistently come in well below other places. I've never had to take the car back to have something corrected. I've always been able to have the car looked at within a day or two, often on a moment's notice and in emergencies, right away with no warning at all. I've always been given a ride home for longer jobs, and picked up again afterwards. The waiting room is beautifully clean and comfortable; I have the free use of a phone, coffee machine, newspapers, etc. I have always been impressed that this company so strongly supports local sports teams and other groups. I can't imagine taking my car to any other place; why bother when you're starting with the best?
Richard B
Whitby
February, 2013
Master Mechanic did an excellent job. The facility was very professional and went out of their way to help me on my way quickly so I could get my grandson from school. Great job to you and your staff. It is always a pleasure visiting your facility.
Ruth P
Whitby
January, 2013
We would like to take this time to thank our Master Mechanic friends in Ajax who provide great customer service. We have been loyal customers for many years and always feel confident that the work will be done professionally and in a timely manner. Any time we have had concerns about our vehicles in an emergency situation, Greg & Alan have always made themselves available to address the problem. Their friendly attitude and honesty provides us the confidence that we need to not worry about the care of our vehicles. Many thanks!
Rob & Rose
Ajax
January, 2013
Thank you for your excellent service on Monday. I appreciate the service check on my car, drive to my office and especially the no-charge for the diagnostic regarding my alternator, thank you. Your business exudes enthusiasm and positive energy. I wish you continued great success and I will refer people to your business.
Joan B
Newmarket
January, 2013
To Gary and Sue and staff at Master Mechanic for the excellent service you give my car.
Wanda S
Newmarket
January, 2013
To Gary and Sue and staff. Thank you for the excellent care of my van all year.
Nancy B
Newmarket
January, 2013
Just counting my blessings and thankful for your wishes of support. Thank you for all of your help with our vehicles.
Michelle
Newmarket
January, 2013
All the best in 2013 Thank you for taking such good care of us.
Alyson & Family
Newmarket
January, 2013
Thank you for your excellent customer service and all our chats.
Bambi
Newmarket
January, 2013
Thank you so much for your donation it is very much appreciated Thanks for all of your great service.

Kris & Nick
Newmarket
January, 2013
I've been a loyal customer of Master Mechanic High Park for the last 4 years. I must say they are honest, reasonably priced and have the best customer service shop in town. I personally commute over 20km just to come to their shop. I have several shops within my neighbourhood however none of them compare to the service and quality I get from the Master Mechanic High Park location. I have referred over 20 friends, family and co-worked to their shop and they have also had a positive experience.

The mechanics at Master Mechanic High Park that have serviced my vehicles are very knowledgeable and are all licensed mechanics. All their licenses are awards are displayed in the front office, which is comforting. I love the fact that at Master Mechanic you can actually speak with the mechanic that worked on your vehicle. They explain things in \plain English"as opposed to other shops who beat around the bush and using complicated tech language to explain something to you. I like the fact that if they came across any other mechanical/wear and tear issue they'd bring it my attention immediately and instruct me on when to repair and how much it would typically cost.

"
Karen K
Toronto - High Park
January, 2013
The best in town. I wouldn't take my car anywhere else, these guys are honest and good at what they do. If you don't have a maintenance plan with your dealership, this is the place to go.
CW R
Cambridge
January, 2013
I was referred here by a friend and I'm glad he did. The staff were up front, honest and did not suggest anything I did not really need. They took me to my car and showed me why the work was needed. They stuck to their quote and backed up their work with full warranties. I have been back several times and I get friendly and courteous service everytime- in an easy place to sit/relax- or I did work on my laptop with their wireless connections. Highly recommend Dave,Thom and the staff for top-notch service and repairs.
Pb M
Cambridge
January, 2013
The owner of the location, Gord, answered and immediately begin assessing my service needs. Gord reassured me that my vehicle would be okay and that they can certainly help. After scheduling my car for service, we brought it in. When we arrived at master mechanic we were greated by Sarena, a very nice and extremely knowledgeable service technician. She explained the results of her diagnostic in relevent terms so that I understood each part that needed to be replaced, why it needed to be replaced, methods of preventing future failures, and in what order I should get the service performed. She even showed me some of the parts on the vehicle that had obvious signs of wear. Amazing customer service! After selecting the exact services I wanted performed, the team worked dilligently to accomodate me within a time frame I specified that I needed the work completed by. The services I chose were, Spark plugs, oil change with synthetic oil, and a transmission service to prevent future transmission failures, aswell as putting an end to the leaking oil in the driveway. I received a call a few hours later to notify me that my vehicle was ready for pick up. Upon arrival i noticed that my car had been washed, Tires and rims throughly cleaned and shined. With a quick turn of the key the engine started right up, much faster than it had with the wearing plugs. I drove my car home and was pleasantly surprised by how smooth the engine and transmission felt after these services. Gord's wonderful sense of humor and quality customer service really make getting my vehicle serviced an enjoyable experience. He has assembled a team of high quality mechanics who are eager to perform all services with dilligence and quality I was also pleasantly surprised with the price of the service, the quality of their service instills confidence that your vehicle is in good hands. I will certainly recommend these kind folks to everyone I can for their car care needs. Thanks so much Gord and the team! Dan Jalbert Doctor Dan's Computer Repair and IT Consultancy
Daniel J
Hamilton
January, 2013
Very good experience! The mechanic only did what was necessary and charged a fair price. Will return for any future work.
Katherine A
Mississauga - Erin Mills
January, 2013
Patrick and staff are always bang on with their quotes. Repairs are always done efficiently and on time. I have been working with them for several years now, it's very hard to find an honest mechanic.
Leonel A
Richmond Hill
January, 2013
This is my second trip to Master Mechanic in Richmond Hill. Oil change and summer Tire change over done and best of all no pressure/over selling. When I arrived Patrick let me know right away they were running behind abit and would get to work on my car as soon as they could. It was the same great service last fall. I run a small business and use the same methods as a corner stone to get clients to repeat and refer. Thanks guys.
Jeff S
Richmond Hill
January, 2013
Everyone needs a reliable "car guy". 3 years ago, before meeting Patrick I never knew what to expect when I took my car in to the shop to get worked on. Now when I bring my car in I know my car is in good hands. Patrick and his guys don't just give me a quote, they take the time to explain what needs to be done and why. They get the work done quickly and stand behind their work. If you are reading this and are having car trouble or are looking for a reliable mechanic .... go see my "car guy! "; Patrick at Master Mechanic.
Alex L
Richmond Hill
January, 2013
It has been a pleasure dealing with Patrick and his team over the last few years. They have a direct straight to the point approach whether its bad news or good news. The diagnostics is spot on and consideration is always applied to catching minor problems early before they become major. The quality of the work is great and they take pride in the details. Always pleased with the results!
Mark B
Richmond Hill
January, 2013
I take all three of my cars to Patrick and his team at Master Mechanic and have been doing so for several years. His team is knowledgeable and efficient and the quality of work is top notch. Being a car guy, I am very picky about who works on my vehicles and with Patrick, I have complete faith that my cars are in good hands. From performance work to routine maintenance, I know I can rely on Master Mechanic to get the job done and done right. If you want it done right in a reasonable amount of time and at a fair price, bring your ride to Patrick.
Rob T
Richmond Hill
January, 2013
A huge Thank You! to Gary H and the gents at Master Mechanics Whitby. I limped in with an oil leak, and the got me sorted out right away.
Andrea K
Whitby
January, 2013
I just wanted to thank you and your team for the wonderful surprise when I picked up my car, having it washed and wiped down on the inside was a wonderful treat. I certainly appreciate you taking that extra step. You certainly have my business and I have sung your praises to all my friends in the local Orangeville area. Keep up the wonderful work, and Merry Christmas.
Jenny B
Orangeville
December, 2012
I just wanted to express my sincere thanks to you and your staff for getting my car back into great condition mechanically. Finally, last night, the insurance company admitted fault for releasing my car in mechanically unfit condition. It has been a long arduous process, but without you guys at my side with my car I am not sure what I would have done. To know my son and I are in a safe reliable vehicle and that your integrity with ensuring the job was done right was what landed us here, that is priceless! Know that your help and professionalism are very much appreciated and that I cannot say enough great things about you guys!
Angela L
Mississauga - Matheson
December, 2012
I have had a positive experience and would highly recommend other to have their vehicles serviced at Master Mechanic High Park. Thank you so much for you honesty and quality work."
Christina L
Toronto - High Park
December, 2012
I just want to thank you for taking such good care of me and my car in these past few weeks. Whether the emergency replacement of the alternator without an appointment, or the similarly short notice and desperate plea to replace my timing belt, or most recently, the oil change with the no-charge tire pressure check, your team has kept me on the road when it counted. (Which it pretty much always does, doesn't it?) Always on time, on budget and working in my best interest, your team has kept me mobile, safe, informed and most importantly, made me feel like a valued customer. For all that, I wanted to take a moment to thank you.
Bill D
Mississauga - Meadowvale
October, 2012
I would recommend Master Mechanic Concord to anyone because in all honesty, a good mechanic is hard to find, a reliable one is even harder… but a trust worthy one is almost impossible, so when you find one you KEEP IT! Thank you very much to Joe and his team at Master Mechanic Concord!
Jamie M
Concord
October, 2012
A car can be nothing but trouble, headaches, and bottomless money pits… However we rely on our cars, they get us from point A to B in a convenient way that is much more comfortable to us than a bus. So of course it is important to have a good mechanic, someone we can trust and rely on, because when your car is giving you problems, you need someone to help out.

I recently experienced problems with my car, of course they weren’t the first problems I have had. I used to go to a mechanic closer to home, he was a nice guy however I kept bringing my car in for the same problem and kept getting the same answer… He didn’t know what the problem was so he couldn’t fix it. I can understand because my car isn’t the most cooperative and is a little harder to figure out because it is computer based… but when you have a problem, it needs to be fixed. Seeing as my car was not fixed initially it resulted in bigger problems down the road. Enough was enough so I went somewhere new… Master Mechanic on Highway 7 in Concord Not only was the problem found, it was fixed and ready for pick up the very next day, I also kept in contact with Joe (the shop owner!) all day which lead me to believe that my car was pampered and spoiled and it felt good to know the owner himself was keeping me up-to-date. They really took the time to look after my car and ensure that the issue was resolved and the additional work I needed done could also be done without any issues!

Nothing is better than a functioning car with great brakes!

I would recommend Master Mechanic Concord to anyone because in all honesty, a good mechanic is hard to find, a reliable one is even harder… but a trust worthy one is almost impossible, so when you find one you KEEP IT! Thank you very much to Joe and his team at Master Mechanic Concord!
Happy Customer
Concord
October, 2012
I just wanted to thank you for taking care of my vehicle and me today. Everyone was really friendly and accommodating. I will definitely be referring you to family and friends.
Jennifer M
Toronto - Yorkdale
September, 2012
We are moving to Quebec City for our jobs and wanted to let you know that we will really miss the excellent, trustworthy service that you have provided to us over the past 15 years and 4 different cars. We’ve written a glowing review on Yelp and wish you all the very best in the future.
Holly W
Toronto - East York
August, 2012
This letter is to thank you and your technician for the excellent service performed on my car. I know my car is a 1998 Grand caravan and it is old...but it is still \my baby"and Master Mechanic treated it as such. You have serviced my mercury since it was new. I have complete confidence in your service and the honest reports you give me. I have just had what I call 'bumper to bumper service' and you have come through with flying colours. rest assured I will drive to Florida again this Winter with unquestioning confidence. many thank again."""
Ronald L
Markham - Markville
August, 2012
Just wanted to let you know how happy I was with the service at Master Mechanic. As a woman I notice the type of service I encounter in a mechanic shop. With Master Mechanic, communication was clear and thorough; your work was done according to what you said you would do - nothing more nothing less. With your courtesy shuttle service, I was able to go home and do my chores while my car was being fixed. When your driver came to my home, he even checked the stains in the driveway to confirm that the “leak” was what was diagnosed. Thank you Master Mechanic!
Grace C
Toronto - Yorkdale
July, 2012
In my business I must provide regular service on a tight schedule. I use my car to conduct business and rely heavily on a well-maintained vehicle. I have been taking my car to Master Mechanic for at least 10 years and have always been pleased with the quality of service your company provides. When booking appointments, or waiting in the shop I find the staff to be friendly, polite and professional. At times when service takes longer you are always willing to help by providing a phone to make a call or by offering a ride when I need to be somewhere else. I recommend your company to others because of my satisfaction with your service. I want you to know that I appreciate your efforts and will continue to trust my vehicle maintenance to you for years to come.
Toni J
Whitby
July, 2012
Thanks for keeping my 1988 Subaru on the road. Its now 24 years old and still looking good. Guess I’ll hang on to it as long as I can. All the best.
Joyce T
Toronto - East York
June, 2012
I rarely take the time to send an email regarding customer service but I am so pleased with the service and workmanship I experienced at Master Mechanic that I feel compelled to write. I was having difficulties with my previous mechanic. Wrong diagnosis and billing what the traffic would bear. I believe Master Mechanic’s rate is a little higher than my previous mechanics but the money is saved by being efficient and correct in diagnostics. My most recent experience involved replacement of u-joints and a bearing on the drive shaft. Master Mechanic was able to save me over $3000 by having the part rebuilt. That’s impressive. Thanks to Jim, Craig and staff
Pat D
Mississauga - Matheson
May, 2012
I have just completed your survey online but felt it was impersonal so I would like to make further comments. I have been taking my cars to the Peterborough shop for about seven years after a referral from a friend. The manager, Randy, has always been very professional and friendly. He has always done the work that is required and has never attempted to talk me into getting unnecessary work done. I have the utmost confidence in him and great respect for his work ethics. Very rare attributes in this day. He and his staff are a credit to Master Mechanic. I will continue to be a client and refer people to your shops. Well done!
Bill F
Peterborough
May, 2012
On several occasions, I have done business with Master Mechanic Yorkdale for vehicle repairs while in town. This is just a note to let you know how extremely pleased I was with the services I received at the facility. Both Tony and Rui were especially helpful and always very accommodating; especially since I do not live in Toronto, but in the western New York area. In this day and age, good customer service along with honesty and integrity are often difficult to find, and I feel it is important that they be recognized for phenomenal customer service and the workmanship they provide. Keep up the excellent work.
Brenda A
Toronto - Yorkdale
May, 2012
I wanted to take the time to send this letter with a sincere thank you for all your dedication and help in the past with our 2 cars and the various issued we have encountered. Whether it has been a last minute or scheduled appointment you have always managed to be there for me and my husband and our 2 cars. Having a Cadillac and a Mercedes you can imagine the appreciation we have to you both for your expertise and that you take care of our cars as if they were your own. You provide friendly, dedicated services and honesty that I have not seen in a long time. Thank you from the bottom of my heart. As in the past, being a woman, I have been untreated by various mechanics or owners who think you know nothing because you are just a woman or over-charge you and repair things that don’t need to be done. I have to say having you guys on speed dial on my Blackberry is a blessing and I thank you again for all your hard work with service and quality you provide.
Annalisa C
Toronto - Yorkdale
May, 2012
I was at Yorkdale today with my Mazda tribute – just wanted to say that its running great. It was a little sluggish on the acceleration before, but not now!! Just want say thank you and its good to know there are actually honest mechanics out there!!
Christina T
Toronto - Yorkdale
May, 2012
I am pleased to take this opportunity to express my complete satisfaction with the excellent service provided to my husband and myself at your Rexdale location, operated by Jerry Compierchio. We have been customers for several years and have availed ourselves of the maintenance services as needed by our cars. I would like to commend Jerry and his staff on their professionalism, friendly manner and on how well they cope with the pressure of their trade. I especially appreciate Jerry taking the time to explain the problem(s) with my vehicle and the procedures taken to correct them. He has shown me great respect and always answers my questions regardless of how trivial they may be. I am confident in their ability to assess the problem(s) and attend to them properly. They always try to meet the required time for us to have our vehicles ready so that our obligations to work and other duties are always met. Jerry and his staff are great assets to the Master Mechanic franchise and we would not hesitate to recommend this location to family and friends.
Kathy R
Rexdale
April, 2012
Josie and Team, Thank you for your hard work, honesty and superb service. As a female that has to rely on the expertise of the mechanic I bring my vehicle to, I appreciate your honesty and hard work. My car was fixed and ready for me all within a few hours, the team contacted me to let me know how things were going and called again when everything was ready to do. When I first called it was almost closing time and Josie still offered for me to bring my car in to see if it was still drivable (the engine light was on). You now have a loyal customer who will definitely recommend you to anyone who is looking for superb service by honest mechanics.
Tamara D
Toronto - High Park
March, 2012
We would like to thank you guys once again for coming to Shannon’s rescue yesterday. We really appreciated all of your help in making sure the Intrepid was back on the road promptly!not to mention saving us the drive down from Newmarket.
Ron & Kerry I
Newmarket
January, 2012
Thanks for the great service! We began experiencing difficulties and you helped us figure out what was going on and got us in the right direction for repairs. The extra effort locating a part and getting it installed were herculean!really. We understand how challenging it was and appreciate all the effort put forth. Not only that, the staff was so friendly and willing to discuss any of my concerns. I was impressed! I will tell all my friends and family to check out your shop because we won’t take “Rocky” anywhere else! Master Mechanic not only solves your car’s problems, they make you feel like family.
Jeff I
Toronto - High Park
January, 2012
Sincere, friendly automobile repair advise. A good feeling on top of a good repair.
Nick P
Brampton South
January, 2012
I just had to take my car in to the Ajax location (due to a very foolish mistake on my part!) and I feel compelled to write to you to tell you how great these guys are! Greg and Alan are amazing. They consistently go above and beyond. I know that I can drop off my keys and not have to worry, my car is in the best hands possible. You hear a lot of horror stories about mechanics, particularly if you are a woman and it can be a daunting experience to entrust your vehicle and your money to someone. Not so with the gentlemen at Master Mechanic Ajax. I have been a long time customer and I have never received such wonderful service on such a consistent basis anywhere else I shop or do business. All of the men who work here are friendly, knowledgeable and above all honest. This is a rarity in customer service. I am always referring family and friends to this location and for that reason I will remain a loyal customer.
Lori B
Ajax
December, 2011
I brought my 1994 Concorde sedan to the Matheson location yesterday to have two new tires put on and a front end alignment. The placing of the tires was straight forward but the alignment proved to be quite an issue. Nonetheless, the staff worked mightily to complete the work despite the necessity of going a full hour past closing time of 6:00p.m. I was assured that Master Mechanic would make sure the job was completed safely and correctly to my satisfaction. I have no reason to doubt that was the ultimate outcome. I would like to commend Craig for his reassurances and also the technician, Dario, who laboured so hard for the stressful completion of the task in hand. Please pass along my compliments to these two fine members of your organization who have set a very high watermark of professionalism and customer relations.
Sam M
Mississauga - Matheson
December, 2011
I just visited your High Park location and the service was excellent. I was in for an oil change and once over on my vehicle. Josie took the time to go over the report and review my options. It was great to be able to talk to the mechanic that worked on my car. The rear view customer service hanger even stated the mechanics name – great personal touch – great work Rui! I will definitely be telling my friends and family about Master Mechanic.
Sofie K
Toronto - High Park
November, 2011
Master Mechanic is the best place to have your automobiles services and repaired, period. Car ownership is a necessity in our society. Most families own several cars. Trying to find a reliable auto service centre you can rely on and trust may be a daunting chore. In my case, I found so many places that would diagnose the problem wrongly, “fix” the problem, but actually not really fix the root of the “problem”, just do a stop-gap repair that would eventually resurface again. Other places would fix the problem, but the charge for the repair would make me think I should have sold the auto instead of spending the money to repair it; it was so expensive. Garry and his auto repair specialists became the only place I found in Durham Region where I can take my vehicles and know I am getting the best and most affordable services without the doubt or heartache I have, for years, experienced at other service repair centres. As an example, I was taking my vehicles to one of the quick-change garages for the regular oil change/lube jobs and discovered after one of the changes, an oil spot on my driveway. I took the auto back to the garage for them to have a look and the service people said the oil drain plug has become stripped from the regular changes. My immediate thought was, “why didn’t they fix the drain plug if they knew it was stripped, and/or notify me that there was a problem?” I now have an oil stain in the driveway, and the possibility of damaging the engine from not enough lubrication if I hadn’t caught it. When I took my auto to Master Mechanic, they did the service promptly, assessed another issue that, left unchecked, would have been expensive to repair and then called for authorization to go ahead with the price quote I found very reasonable and fixed it. They also repaired bumper screws that were broken from hitting parking curbs; not a necessary repair, but made the bumper straight again. They did the repair for free and mentioned it to me when I picked up the vehicle after the oil change. On another vehicle they did the regular maintenance and saw issue with a voltage fluctuation caused by a failing alternator that could have resulted in leaving my family stranded somewhere had they not noticed it and repaired it. This type of service is what we should all demand and at least expect from an auto service/repair centre and this is the reason why I would recommend Gary and his staff without hesitation. Up to this point, I would be reluctant to recommend anything to anybody for anything. But with Master Mechanic, I have complete confidence that if you use their services, you will be treated promptly, fairly and respectfully, no matter what.
Bill N
Whitby
November, 2011
On October 26, I purchased a used vehicle from an individual in the Mississauga area. Before the purchase was finalized, the vehicle was sent to your Dixie shop for some work (the cost of which was shared by myself and the seller) – partial exhaust replacement, fix the driver’s power window and safety. The guys there (Steve/Jeff) recommended that the muffler be replaced. The work was completed and I completed the purchase of the vehicle from the owner. This past weekend, it was discovered that the muffler was venting directly back into the bumper area and causing it to melt. (It should have been bent and vented towards the ground). The lower part of the trim on the bumper actually had melted significantly. I called the shop on Monday morning to express my concern and emailed pictures of the issue. They agreed to fix the error and the car was brought in and the proper work was completed. Given the original problem, it could have a significantly different outcome and possible catastrophic outcome. Just wanted to let you know that I was very impressed by their service and attention to this matter. Kudos to Jeff/Steve for their attitude and for taking ownership of this issue and fixing it. Too many firms these days, regardless of the business, disconnect themselves from the customer/client and move on once original business has been done. In this case, the reflection and impression left upon by your firm and its franchisees is second to none. In the event I need further work or know of someone who does, I will return to have the work done by your firm or recommend it.
Tim H
Brampton - Heart Lake
October, 2011
As a first time car buyer I was incredibly nervous about the vehicle I was buying. I just wanted to extend a sincere thank you for your perseverance, diligence, honesty and kindness in your initial work on my new car. Both my Dad and myself are much relieved that you have taken the time and given my new car the “ok”. Thanks again and I look forward to bringing my car to you in the future.
Brook T
Brampton South
September, 2011
I wanted to thank you for looking after my car and taking care of what needed to be done so quickly. As there was never any service done on the timing belt, we’ll have to schedule something for when a have a few extra shingles! And as soon as I got my sticker and drove off the lot, a police cruiser was right behind me!glad I had my drive clean done and mirror repaired. Thanks!
Elsa T
Aurora
August, 2011
Last weekend I called to book an oil change. I was sqeezed in on a busy Saturday and I dropped my car off in the morning. In the early afternoon, I return to check on my car. While waiting for the oil change, I fell really ill with food poisoning. Josie and all of the mechanics were extremely helpful and understanding. They went above and beyond to make me comfortable. They drove me home and dropped my car off when the oil change was complete. Sometimes you have to rely on the kindness of strangers. The whole team at Master Mechanic went above and beyond basic customer service – not only completing the check up and oil change at a decent price but also helping me out when I was in a rough spot. I will be telling everyone of the great experience I had at the shop.
Emily K
Toronto - High Park
August, 2011
This store personifies professionalism and quality service. The office is immaculate, the waiting area makes me feel as if I'm sitting at home and the overall atmosphere puts my mind at ease. I know from just entering those doors that I came to the right place. Joe and his staff are friendly, honest and reliable. Their service is top class and I will never take my vehicles to any place else. I have been to several auto service shops in my time but this is hands down the best auto shop experience I have ever had. Keep up the great job guys!
Nick D
Concord
June, 2011
Just wanted to send you a quick note on the great quality of service you and your team provide. I feel that I get value for my money. Thank you.
Gerry V
Toronto - East York
June, 2011
After dealing with Master Mechanic in Whitby, Garry Hook and his crew continue to deliver top notch automobile maintenance and repair services as well as great advice and customer service with a smile. Why not drop in or call and give them a try.
Don F
Whitby
June, 2011
Upon our return to the Whitby area from Winnipeg, we sought out a reliable and reputable service facility to care for our 2002 impala having been greatly disillusioned by our several poor experiences with the performance of a variety of GM automobile dealers in four different locations since its purchase. I eventually found Master Mechanic after a diligent neighbourhood search and after a few visits I became convinced I was not only being well served but really cared for as a “customer” and that ended my search. It’s been quite a while since I’ve felt really comfortable with my automobiles’ service providers and can now say that I can breathe a sigh of relief. Thanks Gary. You are a really good and knowledgeable guy with superb staff and have a wonderful operation that others could take lessons from, if they were so inclined.
Patrick F
Whitby
June, 2011
At Master Mechanic, you talk to the mechanic” is an understatement. Talking to Aggie is like talking to a friend who cares about you and your vehicle. It’s been over 6 years and the feeling is still the same today. Aggie gives you that reassurance that he understands your concerns and fixes the problem the first time. I found Aggie and his staff to be honest, reliable and diligent in their diagnosis of problems associated with our cars. I am really thankful for Aggie and his expertise. Simply put, Master Mechanic Brampton South is the best in this area and the most honest you will find.
Anthea P
Brampton South
April, 2011
I wanted to take the opportunity to commend the staff at your Markville location. Today while driving I had the misfortune of having my alternator fail. Being an outside sales rep I'm often on the road and not being from Markham searched for the nearest Canadian Tire for assistance. Thankfully my GPS has not been updated and it led me to where their store used to be which is now one of your locations. The staff at this location are amazing! My vehicle was brought into a bay immediately, the problem was diagnosed, the part ordered and received in what seemed to be minutes. After about 45 minutes into the work Joe approached me and explained that the work would be a bit longer than expected putting the staff out since it was already 5pm. I explained I really needed my vehicle that day and I didn't really have an alternative, had to be elsewhere the rest of the week and wouldn't be able to return. \no problem"he said and promptly went back into the bay to inform the staff of the situation and they carried on without any disappointment to having they're already long day extended. All I can say is thank you to the staff in Markham. You have saved the day. Customer service is exceptional and I honestly feel that although I live at the other end of Toronto Joe and is staff will see me again. I have found my new mechanic! """
Christopher K
Markham - Markville
April, 2011
I just wanted to send you a very big thank you for your excellent service. I have never had such prompt and courteous service before. You have outstanding customer service skills and they shone through in the way you handled my customer experience. I will absolutely recommend Master Mechanic to my friends and family. Thanks again.
David K
Mississauga - Matheson
April, 2011
Thank you for your expertise and sparkling personalities! Have a wonderful Easter weekend.
Barb & John S
Mississauga - Meadowvale
April, 2011
This is the second time that I have contacted your organization regarding Paul Mercer and his staff at the Master Mechanic location at 2 Fisherman Drive in Brampton. The first time was several months ago when I had a problem with my wife's 1995 Corsica and needed it towed into their shop. I had called ahead to let them know I was coming and when I arrived with the tow unit, there was already a space created for me and my car was immediately moved inside. It was only a short time later that I was on my way with the proper repairs completed. Just recently, my 2002 Ford Windstar quit on the highway and again I had my vehicle towed to their location. As previously, I called ahead to let them know I was coming and again there was an open bay for me when I arrived. After some testing, it was determined that my alternator needed to be replaced and I naturally okayed the repairs. Unknown to myself and, based on his knowledge and experience, the Service Manager, Bryan, had already ordered the replacement part and it arrived prior to the old one being removed. Again the repairs were made in a short time and I was back on the road. Paul and all his staff are always there for me and it is a distinct pleasure to have them as my safety factor when I need help. Over the years, they have actually become friends as well as my fix it people. They deserve a huge pat on the back.
Ross S
Brampton - Heart Lake
March, 2011
I am a somewhat demanding consumer who doesn’t hesitate to voice his complaints. So while not given to making testimonials, I do feel that truly superior service, which is very rare these days, should be recognized. This is the case with Patrick Minutillo’s Richmond Hill Master Mechanic operation. After going to another garage for many, many years, I switched to Patrick. The reasons are many: Honesty; prompt scheduling; courteous service; providing information to allow for making informed choices; leaving the vehicle clean; providing a “make good” for unforeseen delays or problems; roadside assistance when CAA wait times were long; occasional pick up and drop off; and showing his appreciation for loyalty. I trust Patrick not only with my work van but also with my Cadillac DTS. I highly recommend Richmond Hill Master Mechanic.
Ken A
Richmond Hill
March, 2011
Garry, I just wanted to let you know of the great service I received while you were away just recently. I had an issue with one of my trucks and Stephen got us in right away and the guys had it fixed in no time. It is for this reason that we have chosen Master Mechanic as our personal and business garage. It is comforting to know that there is a place to take your vehicles that still believes in honesty and integrity. Thanks again.
Gary G
Whitby
February, 2011
Marie and I moved from Mississauga to Brampton approximately 8 years ago and for a few months returned to our private mechanic friend for repairs. Naturally, that became a chore and we started looking locally. We heard positive advertising about the Master Mechanic system and decided to try them out. We went to our closest location and, as it turned out, that was one of our most positive decisions. From day 1 we were very impressed with their honesty and how we were treated. We have been dealing with Paul Mercer at the Heart Lake store and his staff ever since and have never been disappointed in any way. They can always find our problem even with my poor descriptions and fix them efficiently. I have only had one small warranty problem (I think I was being picky) and there was no debating. My problem was fixed with a smile and a handshake. Attaboy to Paul and his crew!
Ross S
Brampton - Heart Lake
January, 2011
Thank you so much for helping me with my Neon a few weeks ago. I truly appreciate how easy going and friendly you both were and even though I don’t know much about cars, you were able to explain things in a way I could understand. I also want to thank you for fixing it so quickly and for driving me to work. Enjoy the homemade chocolates.
Suzie R
Mississauga - Meadowvale
January, 2011
I never feel like I'm being taken advantage of, and that is a rare thing when I visit mechanics. They always break things down for me, exaplain and actually show me what they are going to do! They have a shuttle which makes it easier. I love it!
Google User
Mississauga - Erin Mills
January, 2011
From a Christmas card that read!for rescuing damsels in distress, have a Merry Christmas.
Christine S & Kids
Mississauga - Meadowvale
December, 2010
To Mark and all the guys at Master Mechanic. You are the best! Have a great Christmas season and best wishes for the new year from your friends.
Ken, Kevin & Katie A
Mississauga - Meadowvale
December, 2010
To the gentlemen at Master Mechanic, have a wonderful holiday and happy new year! Thank you for taking care of our vehicles all year.
John F
Mississauga - Meadowvale
December, 2010
A certificate entitled “Shockingly Excellent” was presented to the Master Mechanic Crew in Newmarket in recognition of your outstanding service each and every visit from all your friends from Southlake Regional Health Centre.
Audrey M
Newmarket
December, 2010
I wanted to say a huge thank you to the Master Mechanic staff at High Park. I came in for service and I was very impressed with how personable and helpful everyone was. They went through their recommendations thoroughly so that I fully understood and the shop was well maintained and very clean. I'll be sure to refer them to all of my friends & family. Great job Josie & staff.
Leah R
Toronto - High Park
December, 2010
Just wanted to thank you guys for doing a great job on my car yesterday. As always, I am happy with the service at Master Mechanic Ajax and would’t take my car elsewhere.
The brakes feel great!
Denise B
Ajax
November, 2010
I have been a customer with Master Mechanic for the past 7 years. I have had a variety of repairs done over the years and have always been very satisfied with the results. The customer service, as well as the workmanship, has always been exemplary, and the staff are always very helpful, courteous, respectful and accommodating. I have dealt with Joe Chiapponi from day one, originally at his Amber Street location (Markham), and now recently at his Bullock Drive location (Markville). Both shops provide the same excellent service. I own a 1999 Z24 Chevy Cavalier, and I absolutely love it! But because of its age, I have had a lot of maintenance and repairs done to it over the years, and I am certain that the reason my car is still running smoothly after all these years, is because of the excellent service and dedication I receive every time I take it in to Master Mechanic. Joe always takes care of me on a moment's notice, even if that means staying late to get the job done. I truly appreciate the time that Joe and his staff have taken to explain, in detail, what repairs are necessary to be done, and his honesty about what other repairs will need to be done in the future, in order to keep my car safe and in good working order. I am happy to say that I am a loyal customer for life and I highly recommend anyone needing service, maintenance or even advice on their vehicles, to call Master Mechanic and speak to Joe or any member of his valued staff to schedule an appointment to have one of his highly skilled and dependable mechanics carry out a service that will undoubtedly ensure the safety and reliability of your vehicle at a reasonable price. Keep up the good work Joe!
Lisa M
Markham
November, 2010
Thank you for taking the time (on a busy Saturday) to check my tire and ease my mind in driving my car around. It means so much to know you and the gentlemen at Master Mechanic care so much about your customers. Enjoy the chocolates!
Barb F
Mississauga - Meadowvale
November, 2010
Patrick and his staff were very professional and knowledgeable. Rabi showed me exactly what needed to be done so I understood the problem and felt comfortable with the repairs. I had several repairs that needed to be done on my vehicle and it was going to take 2 days to complete. Patrick kept me informed of what was going on and offered me several options to ensure I would be accommodated and not inconvenienced. I was impressed when I received a follow-up call from Patrick a few days later to ensure everything was okay. The customer service at this location is fantastic!I would give them a 10 out of 10 rating. They have earned my business and I will return with my vehicles and have referred them to me friends and family. It was a pleasure doing business with Patrick and his staff.
Tony D
Richmond Hill
November, 2010
I just wanted to write a quick note to say thank you to you and your team for your continued courtesy, professionalism and efficiency. From the time you walk in through the front doors, the level of customer service is exemplary. It is refreshing to find a business with such a dedicated group of individuals who go ‘above and beyond’ for their customers. Over the years, you have provided quality service and have always taken the time to explain the repair process and even follow-up upon completion. Some say that the best compliment to be made is the ability to make referrals. Rest assured, I have no hesitation in continuing to refer my family and friends to your business. Once again, thank you for your dedication and we look forward to continuing our relationship with you.
Chris R
Collingwood
October, 2010
I have been going to Master Mechanic Dupont for the past 8 years for service on my cars as well as my father’s. The service has always been friendly and courteous. Frank has always explained things that I needed and to be watchful of regarding cars and his approach is honest. He is someone who definitely wins your confidence and trust. It is clear he is a knowledgeable person. When I bought a second-hand car, Frank was the go-to-person, who gave me an evaluation of the car. I trust his opinion. I am a librarian in the Dupont neighbourhood. When our students were learning about people and work in our community, I invited many guests, one of which was Frank to talk to the students about his work. He brought in tools, horns, wrenches and nuts and bolts!they had fun and our photo gallery on the wall in the school highlighted the careers of our guests. Frank’s picture was recognized by many of our students, their parents and grandparents. Everyone was proud to say he was their mechanic. He is well known in our neighbourhood and gives back to the community!I would not hesitate to recommend him.
Michelle F
Toronto - Dupont
October, 2010
Many thanks to Chris for taking my car for me. It gives me a free day and I appreciate it. My son and family took the car to Nova Scotia this summer so there is a bit more mileage. It was good for the car too!having a good long run for a change. My son mentioned he filled the coolant twice while away!I thought this was unusual!perhaps you could have a look. Otherwise the car is going well and is reliable. The left front tire goes down a bit but really slowly. Thank you again for the super customer service.
Beth M
Toronto - East York
October, 2010
I am writing this note to let you know that Josie is so positive and professional. A few weeks ago I called her late in the afternoon almost at closing time, and she was very courteous and understanding. She waited until I arrived after 6:00PM with a pleasant smile and told me that they had a car to loan me. That was great news to me as I live in Mississauga. The next day I was going on holidays, and when I called her, she told me the car would be ready at noon. This is what I call great service! I will recommend Master Mechanic to all my friends and acquaintances!congratulations on a great team.
Rosa L
Toronto - High Park
October, 2010
I have been a regular customer for years at Master Mechanic Burlington and after yet another great experience, I just had to write. The guys there are terrific. Nick and Bryan have been honest, knowledgeable and generous with their time. Tim does excellent work. I always feel I’ve been treated fairly and with respect and I’ll continue to recommend them.
Jan M
Burlington - West
August, 2010
Just wanted to show my appreciation for the “fantastic” service I received from your team. For 3 years my engine light has been on!I have taken my car to several service places and thousands of dollars later the problem was not resolved. I brought my car in last week and through a failed emissions test you were able to diagnose the problem and fixed the problem. No more engine light ”ON” and the car feels great to drive. An extra special thanks to John and Anthony for their excellent customer service.
Maria W
Milton
August, 2010
I have gone to Master Mechanic High Park for over a year, and they have treated me (and my cars) better than anyone! They are friendly, informative, helpful and honest with regards to what maintenance is necessary (quite refreshing). Although I live in Woodbridge, it is worth the drive to High Park for service. I always take my cars to them. Josie was helpful in making sure I was able to book an appointment so I could get on with my workday. I highly recommend them. They are the nicest and most honest mechanics I have ever had. Thank you so much for all your help. I will be telling my customers and friends about your great service.
Tammy L
Toronto - High Park
August, 2010
I was in management in the customer service industry for over 32 years until recent retirement. Over the years we received a great deal of customer complaints and on sparse occasions letters or phone calls from customers regarding excellent service they had received, which leads into why I’m writing this. My husband and I have dealt with Kevin and the gang at Master Mechanic in Barrie for many years. My husband usually does the routine maintenance on our vehicles but when there is a problem he cannot fix, Master Mechanic is where he brings his car to. We are always greeted with a smile and are always friendly to us. We find Kevin and the guys to be honest, caring and efficient.. When dropping off my car, I’m offered a ride home!and when my car is ready I am picked up and brought to the shop. We are always updated on the status of any repairs and what it will cost. My daughter also brings her car to Master Mechanic and we will continue to recommend them to our friends and anyone looking for a mechanic.
Yvette R
Barrie East
July, 2010
Our family was on our way north towing our tent trailer when the bolts sheared off the driver’s side trailer wheel and we ended up on the side of the road. As you can imagine having this happen anywhere can be dangerous, but on Hwy 400 at the beginning of the Canada day exodus out of the city was nerve wracking. The tow truck winched our trailer onto the flatbed and took us to Master Mechanic in Barrie. Ron spent considerable time checking with RV centres and local automotive shops to try to find the parts needed. He even sent one of his employees out to a few place to try to match the bolts. After finally finding the correct hardware, Ron patiently did the work necessary to get us back on the road again, even though it was past closing time. The location was excellent, the facility spotless, and the washroom and waiting area comfortable and clean. It made our difficult situation bearable. Thank you so much.
Diana T
Barrie West
July, 2010
I have never given a testimonial before; however, my experience with Master Mechanic in Concord deserves honourable mention. After retirement of our family mechanic we had been in search a reliable and trustworthy establishment. I had heard about Master Mechanic on the radio and decided to give them a try. It has been over 2 years now and I would not think of taking my car elsewhere. The staff there have always ensured that we received high quality, professional car care and customer service. My daughter and I were without a way to get home and the owner very kindly reorganized his schedule to personally give us a ride home. Such personal concern and assistance is the kind of service representative of years gone by and unfortunately very difficult to find in this day and age. This level of reliable and friendly service is what keeps me coming back to Master Mechanic.
Lori M
Concord
July, 2010
Just a little note to say “thanks” for removing the screw from my tire. The work was done right away and without hesitation. Your team is fantastic! Enjoy the coffee.
Tracy & Rick W
Newmarket
July, 2010
We would like to thank you, Frank, for the professional and friendly service you gave us in taking care of our car during our recent problem. Thanks also for calling the taxi when we were without wheels.
Mary & Leroy S
Toronto - Dupont
July, 2010
Recently while in the process of planning a family trip, our 2006 Jeep began making odd noises under the hood. Being new to the area we were unsure where to take our vehicle for a repair. We’d heard people at work speak highly of Master Mechanic so we called the Whitby store on Brock Street. We were told to bring the vehicle in immediately as it was beginning to overheat. The Manager met my wife personally and looked over the vehicle. The water pump had failed. It was 3:00 in the afternoon and we were leaving early the next morning. A pump was ordered and by 4:45 the Jeep was back on the road and ready to go. The service received was above and beyond anything we have previously experienced at a garage. We have told friends and co-workers that there is a no better or more honest place to have your vehicle serviced. Thanks Master Mechanic.
Dave D
Whitby
July, 2010
Thank you for the excellent service over the past few years, especially my most recent visit. When I took my vehicle in I mentioned that I needed it for a trip to Niagara Falls the next day. Unfortunately, things happened beyond anyone’s control and the vehicle had to stay an extra day. Gord knew my situation and offered us the use of one of his own cars for our trip to the Falls fully knowing that we wouldn’t be returning until late Friday night. Everything worked out and I got my car back Saturday morning and was on my way. Thanks again for the great service!I would recommend this garage to anyone.
Patrick M
Hamilton
June, 2010
I thought it was about time that I put in writing how much I appreciate the good work you do on my car. As you know, I had my car in last week for the usual maintenance plus whatever needed doing. After driving up north this weekend, I felt I had a brand new car! This also makes my wife very happy because she’s saying there’s no way we’re getting a new car! It is so good to be able to trust the person who looks after your car. We’ve been dealing with you for over 6 years now and will continue to rely on your great service and highly recommend you to everyone. Thanks again.
Allan & Gwen G
Whitby
June, 2010
For the last little while I have been dealing with Patrick in your Richmond Hill store. Patrick has never once let me down, in fact he has gone above and beyond more times than I would consider necessary. The problems I've had with my vehicle have been extensive but at this point I'm not in the position to move into a new car. Patrick has taken it upon himself to ensure that I receive the best service possible and I sincerely appreciate it. For example, the latest problem required a new engine. Patrick did absolutely everything he could to keep my costs down so I could afford to keep the vehicle. This is just one example of the absolutely top-notch service I've gotten from this store. This is the type of service every tradesperson or contractor speaks about - good, quality, honest service - but talk is cheap - actions speak louder than words and what Patrick has done for me has said more about Master Mechanic than I ever expected. With the experience I've had I know how rare it is to find someone to follow through on promises such as the ones your commercials make. Now I know the customer service promises that Master Mechanic makes are more than just sales techniques. The care and attention I have seen from Patrick and the entire staff at the Richmond Hill Master Mechanic really does exist and is irrefutably the best I have ever come across and ever expect to find. For that reason, as long as I am even remotely in the area, I will return to Patrick and Master Mechanic Richmond Hill and refer everyone I know. I have never been more satisfied than I am now.
Owen M
Richmond Hill
May, 2010
I have been going to your location for about two years. Since you became the owner service has greatly improved. Our first major dealings happened when I spun my car out during this past winter and asked you to fix it and put snow tires on the car while I went on vacation. When I returned the car was fixed beyond what I asked for at a price I didn’t expect. You brought my car up to an almost as new condition. What makes a repair place great, it’s the little things, such as: touching up paint scratches, setting up a special Master Mechanic Club using synthetic oil for me, fixing both my key fobs. I would never have had the same service from my dealer. You call my car your car. I have suggested your establishment to my friends and I sent my wife’s car to you as well. Keep up the good work.
Ian S
Richmond Hill
May, 2010
For the past number of years, I have been taking my vehicles to Master Mechanic in Whitby for service and repairs. I have been extremely satisfied with the service, professionalism and knowledge that I have received at a fair cost. I would recommend this master Mechanic to anyone.
Dave F
Whitby
May, 2010
I would like to provide feedback on my most recent experience at the Master Mechanic location on Fisherman Drive in Brampton. I had brought in my vehicle for routine maintenance and got more then I deserved. Not only was I very well treated, but your service personnel had gone over and above all expectations - and had a sense of humour to boot! Not only did they perform an exemplary job with my requested actions, but your service adviser also recommended further preventative maintenance to improve my overall driving experience. They even gave me a first-hand look at the up and coming required service recommendations. This location has not only become my primary place for service, but will be recommended to all of my friends and family in the area. Thanks again for the pleasant experience from a very satisfied customer.
Matthew D
Brampton - Heart Lake
March, 2010
My wife and I have brought both of our vehicles to the Matheson location for about 4 years for our routine maintenance, and have always been very happy with both the customer service and quality of work we have received. Most of our dealings there have been with Keith, who has without exception been very friendly and helpful. Recently, in late February, I was traveling in Alberta for work and my wife's car literally died on the side of Eglinton Ave. After getting her car to this store your staff there ensured she got home alright, and went to great effort to communicate with both her, and myself in Alberta, the extent of problems with the engine and our available options. Without pushing any specific options, Jim clearly explained the pros & cons of all of our options, and answered the questions I had to ensure that I was comfortable and confident in the decision making process. With my very limited knowledge of car engines I found this to be invaluable. To make a long story short we needed to replace the engine for our 2005 Subaru Forester. Our Subaru now runs like new, and it gives me great confidence to know that Jim treated the car that my wife drives everyday like it was his own. The attention to detail and care for the customer is becoming more and more rare in all industries, let alone in automotive repair. My personal experience is that in most cases people will only make an effort to express negative thoughts, and I felt it was only fair to take the time and let you know how happy we were with our experience.
We will be making sure that any family and friends in need of repair work know of our experience, and we'll actively encourage them to visit Master Mechanic.
Chris N
Mississauga - Matheson
March, 2010
I just had a call from Bryan at the Master Mechanic on Fisherman Drive inquiring how my experience was on Friday, having just taken my car there for the first time. I'm shopping for a new mechanic as the people at the Chrysler dealership tried to rip me off. What I've seen so far from Master Mechanic, I like. Problems that went undiagnosed by Chrysler for over 6 months were repaired by Master Mechanic on the first visit and I hear and feel a difference in the car. Bryan on the front desk, was helpful, courteous and responded to my inquiries timely! I even pushed my luck and asked for a pick-up at the end of the day and got one by the owner of the shop! I like the philosophy of maintaining the car to prevent emergency repairs. So far I like what I see!I'll keep coming back.
Annette K
Brampton - Heart Lake
February, 2010
I just wanted to share a quick story that happened to my wife this past Friday afternoon. She was out shopping on her lunch brake when she called me all cold and shivering saying her car won't start. I work in Beamsville she works in Oakville. She asked a Good Samaritan to help, he gave the car a boast but still it would not start. So I left work early and tried to boast the car myself and the same thing, it wouldn’t start. The Good Samaritan just happened to be coming out of a store and my wife told me this was the man that had tried to help. I thanked him for his efforts and he told us there was a garage in the next outlet mall on the other side of the road. We got the car toed over, this was around 4:30 and the garage closes at 5:00. The owner got the car in right away, came out 10 minutes later and told us no big deal it was just a shorted wire and within an hour the car was fixed. The garage owned began to make up the invoice and asked me how much the toe truck company charged us. I told him $52.00 he then smiled and handed me the invoice that had a total of $0.00 and said Merry Christmas. I then insisted to pay him something for there efforts but he would not accept. There are still a lot of good honest people out there. They could of dinged us for a couple of hundred dollars, if they wanted and we would have never known. I just wanted to say thanks to Rich at Master Mechanic in Oakville. Merry Christmas my friend!
Craig & Marianne T
Oakville
December, 2009
In 2003 we moved back to Ontario and were in need of a mechanic. I was referred to Jason at Master Mechanic in Simcoe by a local company who took their personal and company vehicles to him as he was the most reliable, hardworking and honest mechanic in town. From the start, Jason and Rob have helped us out of some pretty interesting situations and always handled me with the utmost care and respect. From the smallest of repairs such as helping out with a licence plate screw to the more serious engine work, Jason and rob have always provided me the best of service. I wasn't sure who to tell at Head Office!but someone must know that Jason has a well oiled team and I am thankful that I can go there with the assurance that the work will be one just as they say it will. Kudos to all that work there!
Kimberly Y
Alliston
October, 2009
I am writing to inform you of the exceptional customer service and professionalism I have come to experience from your Erin Mills site since moving to the area. Bjorn and his staff keep in constant communication and take the time to show me what needs to be repaired and explain it in a way that’s easy to understand. They have always kept me informed on which repairs were critical and which repairs could be postponed. This has been helpful to me financially as I am a university student and money comes and goes quite easily. Bjorn has made the inconvenience of car repairs a lot less stressful. I trust the quality of work of Master Mechanic. My family and I have always maintained the utmost confidence in the master Mechanic brand (my father is a loyal customer of the Pickering store). I am a loyal customer and I will continue to recommend their shop and the Master Mechanic brand to my friends and acquaintances.
Richard J
Mississauga - Erin Mills
September, 2009
For all the time and skills you spent on trying to figure out what was wrong with my truck!and all out of the goodness of your heart. If only all mechanics were like you. We’re luck to have found you. I hope you know how much we appreciate all you do (and did) for us. Thank you.
Paula & Gus B
Newmarket
September, 2009
I am taking a few moments to write you to tell you how pleased I was and continue to be with the service I receive at your High Park store. I have had many experiences with other garages and this one is the best. In fact, I would venture to say that this location could be your model store for customer service and satisfaction. My vehicle is always fixed right, on time, the first time!not to mention the polite and always smiling faces of Josie and Rui. This team goes above and beyond to satisfy their customer, a welcome surprise in this day and age of dying customer service.
Brian S
Toronto - High Park
September, 2009
I wanted to let you know that Rob and his team at your Milton location will always have my business. I always get the best service for my Nissan. I came to know of them through a friend because my car was stalling often and the dealer could not find the cause. They spent a lot of time and effort to get to the cause of the problem. I have been with them for the past 3 years now. Because of their excellent service, I am always glad to refer my friends.
Vivian F
Milton
August, 2009
I took my car in to the Erin Mills location. I have been to many mechanics in the past, even dealerships. Bjorn’s Master Mechanic was by far the best that I have been to. The service was very professional and they were able to finish the job in the time they said. They will even give you a ride home or to the office while you wait. I would highly recommend Bjorn and his team.
Jennifer B
Mississauga - Erin Mills
August, 2009
I just wanted to comment on my visit to the new Orangeville location. All I have to say is amazing customer service. Thank you to Darrell and his team. They went above and beyond to fix my wiper and get me going again. I have already told family and friends, and will be visiting this location again for my next service. Keep up the good work.
Dawn P
Orangeville
August, 2009
I first went to the Dupont location several years ago in the hope that I would find a reliable and fair mechanic!looking after cars and trucks seems like a difficult business and I was wary of the “neighbourhood’ garage. Instead, I found Frank, whose enjoyment seems to come from serving the neighbourhood and establishing a solid relationship with his clients. I have 6 vehicles off warranty that range from classic antiques to functional work vehicles and I now rely on frank for solid advise and competent dependable repairs and service. Whether it’s a modest problem with a starter, a more serious issue or just a chance to get new tires, Frank has always provided me with exceptional service at a fair price. In fact, I don’t take any of my vehicles anywhere else. MM should be proud of Frank as an ambassador of the brand and Frank should be prod of himself and his team for serving the community so well. I have nothing to gain for such an endorsement!I simply feel that the combined efforts of his team outshine all others.
Gareth S
Toronto - Dupont
August, 2009
I made my first visit to the East York store. I just had to contact the main office to let you know what a wonderful experience it was and how impressed I was with the service. My friends told me about Dan and the excellent manner with which he treats his customers but I had never been there because my husband always took care of our vehicles and he took them to the dealerships. My husband passed away in August and I was left to take care of the car and van we own. I knew my 2000 Hyundai was in need of servicing as I had not had the time to do it earlier this summer so I finally listened to my friends and took it to Dan today. He and his team did a great job. I will be taking my van to him for its tune up and I can assure you that I will start spreading the word among my colleagues and friends. I work in the service industry and I know how quickly people will complain and how rarely they will compliment so I just wanted to take this opportunity to let you know what a wonderful example of customer service Dan and his mechanics provide. As I said earlier, I will be spreading the word!
Sharon C
Toronto - East York
August, 2009
I just wanted to send my sincere thanks to you and Brad for picking up my car yesterday. You really made my life easier, and my neighbours must be pleased that they couldn’t hear me squeal out of the driveway this morning!
Kerri S
Mississauga - Erin Mills
July, 2009
I bring my car to the Leaside store for servicing, and I must say, every time has been a pleasure. Very friendly, capable staff from beginning to end.
Joan H
Toronto - Leaside
July, 2009
Everyone at the Leaside store has treated me like gold. And, as I own a fleet of aging company vehicles, I’ve had a lot of opportunity to be serviced. I don’t trust anyone else to take care of my family or my company. At lease 10 friends have become customers, too!with no disappointments. After every job, they show me what was wrong, even bring out the old part to show me exactly where it was faulty. The friendliest, most reliable mechanics in town. I have definitely tried my share of others!I may not know a cam shaft from a gas cap, but I know this is the only place I’d ever bring any of my cars.
Aleg U
Toronto - Leaside
July, 2009
Just want to thank you for the work that was done on my car. She purrs, stops on a dime and its nice and cool when driving. I really appreciate you fixing my windshield!that was a surprise! And I also appreciate you giving me your professional input as to what direction to go. All my business will come to you and anybody who asks if I know anyone will come to you also.
Randy H
Whitby
July, 2009
I did want to let you know that Mark, Dustin and the rest of the guys at Master Mechanic will always have my business and I do not hesitate to recommend them to my friends. Last Fall, My 2001 Chevy Tahoe’s air conditioner condenser decided that it had enough. Mark fixed the problem and brought it back to life. As the repair was late in the Fall, I didn’t use the AC again until late April when the weather got warm. You guessed it!the AC would not work. While my car was in at MM to have my summer tires put back on plus my normal maintenance (we follow the GM manual), I had thoughts that most people have!Where did I put the receipt? How long would the warranty be good for? Should I roll up my sleeves on the way in or wait until they give me the bad news? I am sure happy that I didn’t embarrass myself on the way in! Mark, Dustin and John were most concerned about finding the problem and getting it fixed. I know it wasn’t their fault and I understand they invested considerable time in making it right. It is so refreshing to see a company that stands behind their work. It is a wonder that I have to book my appointments a week in advance because they are so busy. These guys really know what customer service is all about. Thanks for being a part of a company that cares.
Rob M
Mississauga - Meadowvale
May, 2009
I am very pleased with the work done on my car at your High Park store. Josie and her staff are terrific and most congenial. Thanks once again.
Lorraine R
Toronto - High Park
May, 2009
Just wanted to tell you of the great service I received at your location at 2292 Dundas St W. They repaired the ignition switch on my wife’s caravan rather than automatically replacing it like I’m sure the local Chrysler dealership (I have dealt with) would have done. Debbie was very pleasant to deal with and she called the next day to see if everything was alright which floored me as after 10 years of dealing with the Chrysler dealer we have never received a follow-up call (after spending thousands of dollars on service and the purchase of 2 vehicles). Because of our favourable experience I will be having Master Mechanic service both of my cars from now on and will be glad to refer you to friends, family and my clients.
Charles T
Mississauga - Erin Mills
January, 2009
Thank you so much for the mechanic work and sale of my car. You have been amazing through this whole ordeal. Although I am sad to see my car go, I am so pleased to have found a garage like you so close to home.
Christine S
Toronto - High Park
December, 2008
Just thought I would drop you a note to thank the guys for doing a great job.
Garry B
Concord
November, 2008
I wanted to take a moment to thank you for the excellent service I received from your company. As you know, I had my 2000 Ford Explorer in to another shop to look after the “noises” in my front end. $2,000 later and they did not fix the problem. Your mechanics identified the problem, quoted accurately and resolved not only the front end noise issue, but also fixed what the other shop had done incorrectly and performed an overall service on my truck. I am happy to report I put 70o kms on the truck yesterday and it felt wonderful to drive. It is refreshing to find a company like Master Mechanic who can properly service my vehicles. I give you and your staff an A+ for execution!. Thanks again.
Doug G
Markham
October, 2008
We had our van in to your shop for some work and we were so impressed with the excellent customer service that we received. Everyone was very helpful and courteous. You don’t always come across such personal service anymore. It was refreshing! Thanks again for going the extra mile. We will be back.
Allan & Robynne H
Newmarket
October, 2008
Over the summer you and your staff were able to help me out with my 2001 Chrysler Neon. You got me back on the road quickly and safely. Just a note of thanks that is long overdue! I will definitely recommend others to your store.
Ivy H
Newmarket
September, 2008
I recently had my clutch replaced at MM at your Barrie West location. There was a problem with the parts and the clutch had to be replaced under warranty. I dealt with Ron Sheldrake on this matter. I was surprised at the level of customer service I received from Ron. I didn’t think there were any businesses left that really cared about the customer anymore. I stand corrected!Ron was amazing. I will be recommending MM to my friends.
Bill M
Barrie West
July, 2008
I was more than pleased with Josie’s service and the work that ws done!she arranged to pick up my car and deliver it back to me!remarkable!
Pauline M
Toronto - High Park
July, 2008
I am a client at Master Mechanic High Park. I have always received great service at this location and have been going there for quite a few years now. (I was their first VW Beetle). Recently, they looked after me after they were closed.... after hours! This customer service is above and beyond. I can not even begin to express my gratitude and thanks. This is definitely where customer loyalty paid off. I will continue to be a client of theirs...always. I will recommend them to everyone!! It is people like this that give your company a good name and deservedly so.
Traci L
Toronto - High Park
July, 2008
An excellent job to Josie and her staff as they were able to assist and alleviate much stress.
Angelina D
Toronto - High Park
June, 2008
This is about a most unusual and wonderful human being named Dave Brough at MM Cambridge. I must tell you there are not enough people in the world who behave as Dave behaved when I had the unexpected and memorable experience of meeting him at his MM store. I was in distress. I had just limped off the 401 after hitting a series of sizeable potholes that caused both my drivers’ side tires to blow. I also had my 18 year old son and his 2 friends in the car en route to Pearson Airport and then to my 2;00PM meeting downtown Toronto. I was now concerned that my 3 young passengers would miss their flight thereby forfeiting close to $2,000 each on their graduation trip that had been planned almost a year ago, not to mention my important meeting downtown.. Enter Dave Brough!this remarkable and compassionate human being jumped into what I believe to be his customary “solving problems” mode. He took charge of the situation and was solving every issue I was facing. He arranged for a Cambridge-Toronto Airport shuttle (they made their flight); GM Roadside Assistance was contacted and my car was transported to a Kitchener dealership for the replacement tires under warranty; and everything was under control for my appointment AND he did it all out of kindness without ever asking for or expecting anything in return. I intend to recommend Dave for a Community Service Citation as I believe that too often people like Dave go unnoticed.
Garry M
Cambridge
March, 2008
On a recent visit to MM Leaside I asked them to check my van for a burning oil smell. They determined it needed valve cover gaskets and the job was completed and I picked up my van. Both Steve and Craig said to me to drive it for a couple of days just to ensure everything was OK. Unfortunately the problem persisted. Without hesitation on their part, they took the van in and corrected the problem at no additional cost. I was expecting to have some sort of hassle, but these guys went out of their way to make it right. Now get this!they delivered my van to my house in a major snow storm and said “No problem”. In all my years of driving, I have never had such service. In this day when there seems little regard for the customer, these people went the distance and more. These people represent what MM says it is all about.
Bruce C
Toronto - Leaside
February, 2008
Your guys repaired my Jeep last week and I wanted to say they did a great job. They were quick and the price was very competitive. They even stayed late so I could pick up car the same day. Please pass on my thanks for a job well done.
Steve G
Whitby
February, 2008
I have been a happy and grateful customer of the MM in Ajax since 1994. Prior to moving to Ajax , I had some dreadful experiences with other service centres. Therefore I consider myself fortunate to be only a few blocks away from Allan, Dan and the rest of the guys. Over the years they have always provided fast reliable work and have gone out of their way to be of service. Recently my aging pickup encountered clutch failure while heading away on vacation!Dan found us a loaner vehicle and saved our otherwise doomed holiday. I have seen a lot of garages and service centres!the MM Ajax is the best!
Dave M
Ajax
January, 2008
It occurred to me as I drove home from my appointment with you that you and your staff have been servicing my wife’s and my cars for something approaching 20 years. You absolutely must be doing something right to keep us as loyal customers for that length of time, especially as we moved to the Fergus area eight years ago and still come to Master Mechanic to have our vehicles serviced. I could go on at length about honesty, integrity, competency, etc!but I do believe that 20 years of association says it all.
Keith K
Markham
January, 2008
Thank you for the attention and care that you and your staff had the time to give me today. My Sunfire hasn’t sounded this great for a while. I’m always nervous when I have to take my car in for service, but I trust you will be honest and the work done is the best. We have already recommended you to one of our neighbours. Keep up the great work!
Maria T
Brampton South
August, 2007
This morning on my way to work I unfortunately ran over a bungee cord which pierced my tire. I happened to pull over to a parking lot and right there was a MM. I frantically called my husband to come and put my spare on so I could get to work. When he pulled in, he mentioned the MM and said he would see if they could fix the tire. My response to him was that they wouldn’t take us right away and it would cost a fortune! Well was I wrong...Brian and Gord provided the best customer service I have ever encountered. They took my vehicle in immediately and the cost was very reasonable. I was in and out in half an hour and on my way to work. Being in the customer service business myself, I was very impressed. I will definitely be back and will recommend them to anyone who will listen.
Shelly S
Hamilton
August, 2007
I just wanted to compliment Rick in your Oakville store for the great work he did. I brought my car in on an emergency repair and he looked after me... great people... and wanted to pass on my appreciation.
Mark J
Oakville
August, 2007
I just wanted to tell you of my experience at your Heart Lake store. I needed to have 3 or 4 things serviced on my 1999 Honda before trading it in on a new car. Having zero trust in the Honda dealership, I took a chance with Master Mechanic. From my first conversation with the Service Manager, George, to the time I picked up my car, I was impressed by the entire process. George explained exactly what needed to be done and how much it would cost. I feared the worst based on my past experience with the dealership. Instead...I got an honest solution to my problem. I was able to have everything repaired honestly and at a fair price. Having said that, this will not be a one-time visit to MM as both my wife’s car and my new car will be serviced at MM. I would also highly recommend MM to anyone who brings up auto servicing. Thanks to George and his crew for making a hot, humid Saturday a refreshing day!
Fred A
Brampton - Heart Lake
June, 2007
Too often people look at the negative and forget about the good things that are done for them. Let me tell you a story about one of the good people, Frank at the MM Dupont store. Last Friday my 18 year old son’s car broke down near the MM store. The next morning I phoned Frank, never having been there before and he took care of us right away. But here is the really good part...I live in Brampton, quite a hike from the Dupont store. Frank fixed the car at a fair price and drove the car to my house in Brampton...unbelievable! I know frank lives in Brampton, but he did not have to do that. Again, amazing service. Please recognize Frank for his supreme effort...MM now has a new customer for a very long time.
Colin M
Toronto - Dupont
June, 2007
just wanted to say thanks for a job well done! I told my daughter that you fixed everything by the time you said you would and she said ‘Dad, I had no doubt they would’. I also told you that you and I go way back and she said it must be fate. We’ll be back to the Matheson store.
Katherine & Peter E
Mississauga - Matheson
May, 2007
I want to than you, Jim, for your advising me to go to the dealership about warranty on my 2003 Chevy Silverado. You were right...it was the catalytic converter and the emissions warranty covered it. Thanks again for your honesty.
Carlo V
Mississauga - Matheson
April, 2007
I think a few accolades are in order for your Ajax store. You take care of my car on a day to day basis, but today my seatbelt wasn’t working correctly. I called in and it was fixed immediately. Not a major job for someone who knows what to do, but it got me back on the road. Thank you. It seems that old fashioned service is not a thing of the past. I sometimes wonder if compliments ever get back to the people who do the job...maybe you could pass on my thanks.
David A
Ajax
October, 2006
I just wanted to take this opportunity to thank you and your staff at the Matheson store for all the help you gave me and my daughter this week with her Celica. We were worried, didn’t know what the recurring problem was and didn’t know the next step to take. You were so kind and extremely helpful. I can’t thank you enough for all the time you spent helping is determine the problem and then taking the extra step in contacting Toyota yourself to explain the issue and ensure it was covered under warranty. You put us at ease and helped us more than anyone else had, including Toyota. The end result was that you saved us considerable money, worry and aggravation. Thank you so much...you are fantastic.
Sandi & Lauren H
Mississauga - Matheson
September, 2006
I just wanted to convey my appreciation for the excellent work and professionalism demonstrated by the staff at Rexdale. Jerry has always provided me with outstanding service coupled with his vast knowledge and experience in diagnosing all my vehicle concerns. Jerry’s top-rated technicians always look after my vehicle needs in a courteous and friendly manner, and always take the time to answer all my questions...and believe me I ask a lot of questions...Jerry, keep up the excellent service.
John C
Rexdale
August, 2006
I want to extend my special thanks to the staff at your Ajax store. Not only did they do an excellent job, they were courteous and on time. They explained the work that had to be done and I feel I was treated fairly. I will return.
John W
Ajax
July, 2006
I had my car in for service...and they fixed my leaky gas filter right away. The lady at the front desk was very courteous and helpful. I have a few more problems to fix and will definitely return to MM because the service was outstanding...
John T
Collingwood
July, 2006
Thanks, Mark, for all your expertise in keeping my car in good shape... and for the special way you give...
Jack A
Mississauga - Meadowvale
July, 2006
A few months back I was referred by my local mechanic to MM for an e-test. It was such a comforting experience, for a change. I was taken back by the honest customer service extended towards a female car owner. I am now a regular customer and have only spoken highly of the personable mechanics there.
Isabella C
Toronto - High Park
May, 2006
I am a single mom so every penny counts. Jason and his staff have always been up front and honest with me.they tell me when things don’t have to be replaced when other shops would have gone ahead and done the work. Recently, I took my 2001 Montana in, which needed $1,700 and I never question the need for repairs because of the wonderful honest service I have always received. In fact, Clarence stayed late on Friday night to complete the work. I fully intended to pick up my van on Saturday morning when the doorbell rang.it was Jason delivering my van to me, which was well beyond the call of duty.my appreciation for all of them is beyond words.
Colleen M
Alliston
April, 2006
I would like to acknowledge the good work of Bob at MM. He is very good at what he does and I really appreciate his help and courtesy. He is honest and trustworthy.
Nancy M
Peterborough
March, 2006
I just wanted to say...I felt I was treated with fairness and honesty by Joe who gave me all my options and pricing for my car repair.
Anthony D
Toronto - High Park
January, 2006
Dave and his employees go out of their way to help me as they recognize I cannot function without my fleet of 13 vehicles. They have come over in snow storms to jump start vehicles.I needed some seats that weren't available any more and Dave tracked down some used ones for me. They listen to my concerns and do everything in their power to help me. I feel that without these guys I would not be able to get my freight out. Just wanted you to know that MM is very respected within my depot and a lot of my employees use Dave for their personal vehicles, myself included.
Kay W
Cambridge
December, 2005
For the past year I have had the pleasure of taking my car to MM. Bryan has been honest, helpful and informative during all my visits...as a female who knows nothing about cars, it is good to know that I finally found a mechanic who I can trust...please pass along my thanks to Bryan and the rest of the staff at this store.
Rosanne L
Burlington - West
July, 2005
I have been taking my car to Jason for the past year, and let me tell you this is by far the best thing my wife and I could have done. Jason has always been upfront and honest with us...they know what CUSTOMER SERVICE really is and nowadays that is very rare. We have 4 vehicles including a 1995 Corvette (our baby) and the guys at the Alliston location are the only ones I trust under the hood.
Rick C
Alliston
June, 2005
Just a quick note to thank you for the service on our cars. We have been looking for a long time for a good mechanic we like and trust. In this day and age, it seems increasingly difficult to find companies we enjoy doing business with and feel you guys are to be complimented.
Mike & Christine C
Hamilton
June, 2005
I must say that you are the best car service specialist I have ever had! Every time I get either one of my cars back from you after servicing, I feel like I’m driving a new (used) car. That’s how safe I feel. It’s a credit to the quality of work you do, but more importantly, it’s a credit to your customer care...Thank you Mark and to your staff as well.
Ken A
Mississauga - Meadowvale
June, 2005
Master Mechanic will get all my future business and I will be happy to refer you to family and friends. It always seemed that no shop in Barrie really understood what customer service is and that includes the dealers where I purchased the car. I can’t express how relieved I am to now that I have a place to take my car for HONEST QUALITY repair work at a fair price...this was the first time that I have had a customer service guy take the time to explain things without making me feel like I was wasting his time...just for the record this was the first time that I had such great service that I was prompted to write this letter...thanks again.
Leanne K
Barrie West
December, 2004
You and your staff have always been extremely courteous, fair and professional...I have directed some of my staff to you and everyone has returned with nothing but praise...it is a good feeling to send people to someone you trust.
Bill G
Whitby
November, 2004
My family and I have been using your auto services since 1988 and I cannot forget the enthusiasm and positive attitude of your team...we have the confidence and comfort to recommend others to you. We thank you for your customer service and...doing the little things right.
Dan S
Mississauga - Meadowvale
October, 2004
I want you to know that Steve and Craig were both fabulous. They took the time to show me my car and explain how some parts work... it was a great experience... you have a new customer.
Camille B
Toronto - Leaside
October, 2004
Just a quick note on my satisfaction on not only our local Oakville MM but also Collingwood. We have come to trust our local store (Oakville) for their honest and quick service. When we had a car problem this summer in Collingwood, we were relieved to find a MM in the area. Their professionalism mirrored Oakville’s and between the two of them had us back on the road to continue our vacation.
Kevin & Brandy H
Oakville
September, 2004
Josie goes out of her way to be helpful and friendly...it is certainly wonderful to talk face to face with the staff...professional and great service are true words to describe them all.
Mary M
Toronto - High Park
August, 2004