We are proud of the work we do and the great feedback that we get from our customers. Read below to see what customers are saying about their Master Mechanic!
Honest & great service with expert workmanship
"We appreciate your honesty and integrity. Thank you for your great service and advice. Your workmanship keeps us safe and on the move."
Reliable And Honest
"Just wanted to share with anyone looking for a reliable and honest place to take your car - THIS IS THE PLACE!!!!!!
Have been a customer for years and am always happy with the service I have continually received.
Solid mechanics and very friendly and polite staff. They pay attention to the details and I have always been a very satisfied customer - if you want to you can be too - one visit will have you selecting them as your place to go moving forward!!!!!"
"I moved to Whitby from New Brunswick in 2013 and was looking for a mechanic to get my car fixed. I found this shop on the internet with good reviews so I decided to try it. I was never wrong with my decision. They are honest and their service is excellent. The owner and his staffs are all friendly. I highly recommend this shop especially to out of town people who have just moved to Whitby."
Customer For 13 Years
"I have been a customer of Garry's for nearly 13 years. This is all due to the great service and excellent treatment I have received from Garry and his team. He has continually gone the extra mile to provide competent work and listen to my concerns. Garry takes all questions seriously and ensures that you understand the work being done and why. I have learned a lot from this and it has helped me understand my vehicles and their maintenance requirements. Customer satisfaction is their priority. This is rare thing nowdays but it lives at Master Mechanic Whitby!"
Consistent In Service
"My husband and I have been bringing both our cars to Master Mechanic for several years. Gary and his team have consistently delivered excellent service at reasonable rates. They always go way above and beyond what you typically expect at a car dealership garage. For that reason we will never even entertain taking our cars anywhere else. Whenever we have an issue with either car I have peace of mind knowing that Gary will get to the bottom of it and fix what only what needs fixing and give us straightforward, honest explanations of what was wrong. We have no reservations recommending Master Mechanic to everyone we know. All of the people that work there are very friendly, helpful and knowledgeable. I couldn't ask for more from a service centre"
"A news/talk radio station led my 2005 Pontiac into the waiting hoists of master Mechanic. With more than 300,000 kms, its truly a reliable ride. The expertise of Garry and his staff make this older vehicle one of the safest on the road. I'm counting on many more carefree kms in my 2005!"
Felt Part Of The Family
"I have been using the services of Garry Hook (Master Mechanic) for more than a decade and I have not been displeased with any work completed by this crew.
Honesty, reliability and very competitive pricing always make the headache of car repair and maintenance easier to deal with.
I have 4 cars in the driveway and never have I been concerned with the safe operation of any of them.
My grown children take their cars to Garry and he ensures every component is safe and operational and he treats my children as though they are part of his family.
I recommend Garry and Master Mechanic (Brock St.,Whitby) for all of your automotive repair needs but only if you want the job done right."
"This note is to thank you and your staff for the excellent service you provided when two emergency situations occurred with my 2001 Mazda. Without your efficient cooperation in collecting my grand daughter from Toronto Airport and returning her to the airport, her transportation would have, to say the least, given us some heartburn! Thanks again."
Solid Work Ethic
"Reliable, Reasonable and Honest!
Bruce and team run a busy shop here, solid work ethic, old school honest business principles yet able to tackle most anything you bring them. If your looking for a shop to trust in Whitby this is the place."
Great Advice And Service
"Great service and advice at a honest shop. I've been taking my cars to Garry for years."
"Excellent service and quality of work. It is nice to be able to trust the expertise of the team here. Highly recommend!"
Supportive Of The Community
"I've been taking my cars to Gary Hook's Master Mechanic in Whitby ever since he opened the place many years ago. His brave strategy of offering a free oil change to every first-time customer that first year made a huge impression on me: here was a man willing to risk a lot for future loyal customers. It certainly gained him many, including myself and several of my family. Over the years my respect for the honesty, diligence and expertise of the whole team has steadily grown. Gary's quotes for major repairs have consistently come in well below other places. I've never had to take the car back to have something corrected. I've always been able to have the car looked at within a day or two, often on a moment's notice and in emergencies, right away with no warning at all. I've always been given a ride home for longer jobs, and picked up again afterwards. The waiting room is beautifully clean and comfortable; I have the free use of a phone, coffee machine, newspapers, etc. I have always been impressed that this company so strongly supports local sports teams and other groups. I can't imagine taking my car to any other place; why bother when you're starting with the best?"
Always A Pleasure
"Master Mechanic did an excellent job. The facility was very professional and went out of their way to help me on my way quickly so I could get my grandson from school. Great job to you and your staff. It is always a pleasure visiting your facility."
"A huge Thank You! to Gary H and the gents at Master Mechanics Whitby. I limped in with an oil leak, and the got me sorted out right away. "
"In my business I must provide regular service on a tight schedule. I use my car to conduct business and rely heavily on a well-maintained vehicle. I have been taking my car to Master Mechanic for at least 10 years and have always been pleased with the quality of service your company provides. When booking appointments, or waiting in the shop I find the staff to be friendly, polite and professional. At times when service takes longer you are always willing to help by providing a phone to make a call or by offering a ride when I need to be somewhere else. I recommend your company to others because of my satisfaction with your service. I want you to know that I appreciate your efforts and will continue to trust my vehicle maintenance to you for years to come."
Best Automobile Services
"Master Mechanic is the best place to have your automobiles services and repaired, period. Car ownership is a necessity in our society. Most families own several cars. Trying to find a reliable auto service centre you can rely on and trust may be a daunting chore. In my case, I found so many places that would diagnose the problem wrongly, “fix” the problem, but actually not really fix the root of the “problem”, just do a stop-gap repair that would eventually resurface again. Other places would fix the problem, but the charge for the repair would make me think I should have sold the auto instead of spending the money to repair it; it was so expensive. Garry and his auto repair specialists became the only place I found in Durham Region where I can take my vehicles and know I am getting the best and most affordable services without the doubt or heartache I have, for years, experienced at other service repair centres. As an example, I was taking my vehicles to one of the quick-change garages for the regular oil change/lube jobs and discovered after one of the changes, an oil spot on my driveway. I took the auto back to the garage for them to have a look and the service people said the oil drain plug has become stripped from the regular changes. My immediate thought was, “why didn’t they fix the drain plug if they knew it was stripped, and/or notify me that there was a problem?” I now have an oil stain in the driveway, and the possibility of damaging the engine from not enough lubrication if I hadn’t caught it. When I took my auto to Master Mechanic, they did the service promptly, assessed another issue that, left unchecked, would have been expensive to repair and then called for authorization to go ahead with the price quote I found very reasonable and fixed it. They also repaired bumper screws that were broken from hitting parking curbs; not a necessary repair, but made the bumper straight again. They did the repair for free and mentioned it to me when I picked up the vehicle after the oil change. On another vehicle they did the regular maintenance and saw issue with a voltage fluctuation caused by a failing alternator that could have resulted in leaving my family stranded somewhere had they not noticed it and repaired it. This type of service is what we should all demand and at least expect from an auto service/repair centre and this is the reason why I would recommend Gary and his staff without hesitation. Up to this point, I would be reluctant to recommend anything to anybody for anything. But with Master Mechanic, I have complete confidence that if you use their services, you will be treated promptly, fairly and respectfully, no matter what. "
Top Notch Services
"After dealing with Master Mechanic in Whitby, Garry Hook and his crew continue to deliver top notch automobile maintenance and repair services as well as great advice and customer service with a smile. Why not drop in or call and give them a try."
"Upon our return to the Whitby area from Winnipeg, we sought out a reliable and reputable service facility to care for our 2002 impala having been greatly disillusioned by our several poor experiences with the performance of a variety of GM automobile dealers in four different locations since its purchase. I eventually found Master Mechanic after a diligent neighbourhood search and after a few visits I became convinced I was not only being well served but really cared for as a “customer” and that ended my search. It’s been quite a while since I’ve felt really comfortable with my automobiles’ service providers and can now say that I can breathe a sigh of relief. Thanks Gary. You are a really good and knowledgeable guy with superb staff and have a wonderful operation that others could take lessons from, if they were so inclined. "
Honesty And Integrity
"Garry, I just wanted to let you know of the great service I received while you were away just recently. I had an issue with one of my trucks and Stephen got us in right away and the guys had it fixed in no time. It is for this reason that we have chosen Master Mechanic as our personal and business garage. It is comforting to know that there is a place to take your vehicles that still believes in honesty and integrity. Thanks again. "
No Better Place
"Recently while in the process of planning a family trip, our 2006 Jeep began making odd noises under the hood. Being new to the area we were unsure where to take our vehicle for a repair. We’d heard people at work speak highly of Master Mechanic so we called the Whitby store on Brock Street. We were told to bring the vehicle in immediately as it was beginning to overheat. The Manager met my wife personally and looked over the vehicle. The water pump had failed. It was 3:00 in the afternoon and we were leaving early the next morning. A pump was ordered and by 4:45 the Jeep was back on the road and ready to go. The service received was above and beyond anything we have previously experienced at a garage. We have told friends and co-workers that there is a no better or more honest place to have your vehicle serviced. Thanks Master Mechanic. "
Customer For Over 6 Years
"I thought it was about time that I put in writing how much I appreciate the good work you do on my car. As you know, I had my car in last week for the usual maintenance plus whatever needed doing. After driving up north this weekend, I felt I had a brand new car! This also makes my wife very happy because she’s saying there’s no way we’re getting a new car! It is so good to be able to trust the person who looks after your car. We’ve been dealing with you for over 6 years now and will continue to rely on your great service and highly recommend you to everyone. Thanks again. "
Would Recommend To Anyone
"For the past number of years, I have been taking my vehicles to Master Mechanic in Whitby for service and repairs. I have been extremely satisfied with the service, professionalism and knowledge that I have received at a fair cost. I would recommend this master Mechanic to anyone."
Appreciate Everything You Do
"Just want to thank you for the work that was done on my car. She purrs, stops on a dime and its nice and cool when driving. I really appreciate you fixing my windshield!that was a surprise! And I also appreciate you giving me your professional input as to what direction to go. All my business will come to you and anybody who asks if I know anyone will come to you also. "
"Your guys repaired my Jeep last week and I wanted to say they did a great job. They were quick and the price was very competitive. They even stayed late so I could pick up car the same day. Please pass on my thanks for a job well done."
Nothing But Praise
"You and your staff have always been extremely courteous, fair and professional...I have directed some of my staff to you and everyone has returned with nothing but praise...it is a good feeling to send people to someone you trust."