We are proud of the work we do and the great feedback that we get from our customers. Read below to see what customers are saying about their Master Mechanic!
Very Impressed with the Service
"First time customer and very impressed with the service - professional and courteous. Although it was an expensive repair, car was diagnosed correctly and provided with a complimentary rental vehicle for two days. Would definitely recommend to others."
Wouldn't Trust Anyone Else
"I just wanted to express to you the always outstanding and exceptional experience I have at your business. From the warm and friendly greetings I receive at your service desk, to the knowledgeable and experienced work done by your head mechanic Octavio; My family and I, wouldn't trust anywhere else to take our vehicles! (It's not always easy to find a good and honest mechanic shop.) Thank you for taking care of us and keeping us just that little bit safer on the roads!"
"Octavio, Nick and their team at Master Mechanic Erin Mills have done a superb job serving mine and my family's vehicles. Nick provides an excellent and friendly customer service while Octavio and his technicians ensure your vehicle receives the necessary repairs/service at the highest standard - all while keeping the customer updated during the repairs with lots of information.These guys make an excellent team and I would and recommend their service to anyone!!"
Couldn't Be Happier
"I have had several cars as well as my family's serviced and maintained by Octavio for over 10 years. Naturally, there are several reasons for that. Firstly, I have always been given full disclosure on what repairs are, what I need, and what I don't. I have never been up sold or pressured into spending more than required. Secondly, nothing but incredible service and honesty. Thirdly, I have never had a mechanic who cares about each customer the way Octavio does. Since becoming the head technician at Master Mechanic I naturally took my business here and couldn't be happier. For anyone curious but unsure where to go with their car? Head over and speak to Master Mechanic before you make any decisions and check it out for yourself! "
"I took my car to get a few things done: vehicle inspection, tire rotation, alignment, and replacement of control arm. It was my first time taking my car into the Master Mechanic Erin Mills location, and I was very happy with the service and work done. The guy working at the front desk was able to get me in for an appointment immediately, and he when I showed up he was knowledgeable in answering my questions. The car was ready well before I expected, and the price was less than I was expecting. I will not take my car to the dealer again! A+ work!"
"The team at Master Mechanic provides the complete package for automobile diagnostics, repairs and everything in between. The experience starts when you walk in the door and are greeted by Ron or a member of his family; all phenomenally talented at their craft, but more than the average mechanic they are extremely friendly and welcoming. They, also unlike other mechanics, will never take liberties with your financial situation. They will provide you every possible option including some innovative solutions, tailored to save you every possible dollar while not compromising on the quality of work and craftsmanship. Their contacts for auto parts are second to none, if he can't find it, it's unlikely you'll find it anywhere. If he can find it, you can guarantee that it will be shipped and ready within a very short time frame. The team consists of several certified, qualified and experienced mechanics and technicians, each putting their full efforts into the maintenance or repair of your vehicle. In my case, my vehicle is older and a rare sight on the roads, but not the typical classic car - that didn't make one bit of difference to the team at Master Mechanic Erin Mills, they treated it like it was one of their own. As if all of that wasn't enough, they provide a shuttle service to ensure that you can get home and be picked up when the vehicle is ready. Furthermore, Ron's time-management skills are out of this world; he and his team can start and complete repairs in time frames unheard of in the world of most mechanics. I would fully recommend Ron and the team at Master Mechanic Erin Mills for any given situation; nobody wants to have to go to the mechanic, but if you have to, choose Ron and Master Mechanic Erin Mills, you won't regret it! Please send my regards to your father and the rest of the guys,"
"Very good experience! The mechanic only did what was necessary and charged a fair price. Will return for any future work."
Shuttle Is Very Helpful
"I never feel like I'm being taken advantage of, and that is a rare thing when I visit mechanics. They always break things down for me, exaplain and actually show me what they are going to do! They have a shuttle which makes it easier. I love it!"
"I am writing to inform you of the exceptional customer service and professionalism I have come to experience from your Erin Mills site since moving to the area. Bjorn and his staff keep in constant communication and take the time to show me what needs to be repaired and explain it in a way that’s easy to understand. They have always kept me informed on which repairs were critical and which repairs could be postponed. This has been helpful to me financially as I am a university student and money comes and goes quite easily. Bjorn has made the inconvenience of car repairs a lot less stressful. I trust the quality of work of Master Mechanic. My family and I have always maintained the utmost confidence in the master Mechanic brand (my father is a loyal customer of the Pickering store). I am a loyal customer and I will continue to recommend their shop and the Master Mechanic brand to my friends and acquaintances. "
Drove Me Home
"I took my car in to the Erin Mills location. I have been to many mechanics in the past, even dealerships. Bjorn’s Master Mechanic was by far the best that I have been to. The service was very professional and they were able to finish the job in the time they said. They will even give you a ride home or to the office while you wait. I would highly recommend Bjorn and his team. "
Made My Life Easier
"I just wanted to send my sincere thanks to you and Brad for picking up my car yesterday. You really made my life easier, and my neighbours must be pleased that they couldn’t hear me squeal out of the driveway this morning!"
"Just wanted to tell you of the great service I received at your location at 2292 Dundas St W. They repaired the ignition switch on my wife’s caravan rather than automatically replacing it like I’m sure the local Chrysler dealership (I have dealt with) would have done. Debbie was very pleasant to deal with and she called the next day to see if everything was alright which floored me as after 10 years of dealing with the Chrysler dealer we have never received a follow-up call (after spending thousands of dollars on service and the purchase of 2 vehicles). Because of our favourable experience I will be having Master Mechanic service both of my cars from now on and will be glad to refer you to friends, family and my clients. "