Testimonials Page 6

 "I have been a happy and grateful customer of the MM in Ajax since 1994. Prior to moving to Ajax , I had some dreadful experiences with other service centres. Therefore I consider myself fortunate to be only a few blocks away from Allan, Dan and the rest of the guys. Over the years they have always provided fast reliable work and have gone out of their way to be of service. Recently my aging pickup encountered clutch failure while heading away on vacation…Dan found us a loaner vehicle and saved our otherwise doomed holiday. I have seen a lot of garages and service centres…the MM Ajax is the best!"
Dave M, Ajax, Ontario
January 2008

"It occurred to me as I drove home from my appointment with you that you and your staff have been servicing my wife’s and my cars for something approaching 20 years. You absolutely must be doing something right to keep us as loyal customers for that length of time, especially as we moved to the Fergus area eight years ago and still come to Master Mechanic to have our vehicles serviced. I could go on at length about honesty, integrity, competency, etc…but I do believe that 20 years of association says it all."
Keith K, Markham, Ontario
January 2008

"During the past few months, my family and I have had a few occasions to visit Master Mechanic Eglinton, with very positive experiences. Firstly, while heading out on vacation, our car died leaving us stranded. John quickly diagnosed a faulty battery and we were back on the road. Secondly, my 82 year old father-in-law suffered damage to his ignition wiring caused by animals chewing on the wiring harness. One option was to replace the entire harness for thousands of dollars. Alternatively, in a manner that was sensitive and understanding toward my father-in-law, John spent countless hours searching for a hard-to-find replacement component, eventually finding it in Detroit and had the job done for a fraction of the original estimate. The professionalism demonstrated by John and his team reflects most positively on the Master Mechanic organization and in particular the one at 2906 Eglinton Ave. Please convey our gratitude to John and his staff for a job well done." 
Stan T., Scarborough, Ontario
September, 2007

"This morning on my way to work I unfortunately ran over a bungee cord which pierced my tire. I happened to pull over to a parking lot and right there was a MM. I frantically called my husband to come and put my spare on so I could get to work. When he pulled in, he mentioned the MM and said he would see if they could fix the tire. My response to him was that they wouldn’t take us right away and it would cost a fortune! Well was I wrong...Brian and Gord provided the best customer service I have ever encountered. They took my vehicle in immediately and the cost was very reasonable. I was in and out in half an hour and on my way to work. Being in the customer service business myself, I was very impressed. I will definitely be back and will recommend them to anyone who will listen." 
Shelly S., Hamilton, Ontario
August, 2007
  
"I just wanted to compliment Rick in your Oakville store for the great work he did. I brought my car in on an emergency repair and he looked after me...great people...and wanted to pass on my appreciation." 
Mark J., Oakville, Ontario
August, 2007

"Thank you for the attention and care that you and your staff had the time to give me today. My Sunfire hasn’t sounded this great for a while. I’m always nervous when I have to take my car in for service, but I trust you will be honest and the work done is the best. We have already recommended you to one of our neighbours. Keep up the great work!" 
Maria T., Brampton, Ontario
August, 2007 
  
"Too often people look at the negative and forget about the good things that are done for them. Let me tell you a story about one of the good people, Frank at the MM Dupont store. Last Friday my 18 year old son’s car broke down near the MM store. The next morning I phoned Frank, never having been there before and he took care of us right away. But here is the really good part...I live in Brampton, quite a hike from the Dupont store. Frank fixed the car at a fair price and drove the car to my house in Brampton...unbelievable! I know frank lives in Brampton, but he did not have to do that. Again, amazing service. Please recognize Frank for his supreme effort...MM now has a new customer for a very long time." 
Colin M., Brampton, Ontario
June, 2007
  
"I just wanted to tell you of my experience at your Heart Lake store. I needed to have 3 or 4 things serviced on my 1999 Honda before trading it in on a new car. Having zero trust in the Honda dealership, I took a chance with Master Mechanic. From my first conversation with the Service Manager, George, to the time I picked up my car, I was impressed by the entire process. George explained exactly what needed to be done and how much it would cost. I feared the worst based on my past experience with the dealership. Instead...I got an honest solution to my problem. I was able to have everything repaired honestly and at a fair price. Having said that, this will not be a one-time visit to MM as both my wife’s car and my new car will be serviced at MM. I would also highly recommend MM to anyone who brings up auto servicing. Thanks to George and his crew for making a hot, humid Saturday a refreshing day!" 
Fred A., Brampton, Ontario
June, 2007
  
"Just wanted to say thanks for a job well done! I told my daughter that you fixed everything by the time you said you would and she said ‘Dad, I had no doubt they would’. I also told you that you and I go way back and she said it must be fate. We’ll be back to the Matheson store." 
Katherine and Peter E., Mississauga, Ontario
May, 2007
  
"I want to than you, Jim, for your advising me to go to the dealership about warranty on my 2003 Chevy Silverado. You were right...it was the catalytic converter and the emissions warranty covered it. Thanks again for your honesty." 
Carlo V., Mississauga, Ontario
April, 2007 
 

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