Customer Service |
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Testimonials Page 5
"This is a “shout out” to the Master Mechanic at McCowan and Eglinton. Sam and Milton just took it over in April and bent over backwards to help me with a dead catalytic converter. The repair saga was finally finished two weeks ago after exhaust problems the dealer could not solve and even suggested I take elsewhere. I finally have my car back and it’s working well…and the franchise cut the cost as much as they could to help me out even though they didn’t have to. Milton, Sam and Randy all did an outstanding job of fixing my car (it needed brakes too). They were professional and courteous and got the job done right. They are still building their business, so I told them I would recommend them personally and by contacting John Donabie at CFRB. Thanks John (for weighing through this)…it is because of you and Lisa Christiansen that I finally got satisfaction."
"I was more than pleased with Josie’s service and the work that ws done…she arranged to pick up my car and deliver it back to me…remarkable!"
"I recently had my clutch replaced at MM at your Barrie West location. There was a problem with the parts and the clutch had to be replaced under warranty. I dealt with Ron Sheldrake on this matter. I was surprised at the level of customer service I received from Ron. I didn’t think there were any businesses left that really cared about the customer anymore. I stand corrected…Ron was amazing. I will be recommending MM to my friends."
"I am a client at Master Mechanic High Park. I have always received great service at this location and have been going there for quite a few years now. (I was their first VW Beetle). Recently, they looked after me after they were closed.... after hours! This customer service is above and beyond. I can not even begin to express my gratitude and thanks. This is definitely where customer loyalty paid off. I will continue to be a client of theirs...always. I will recommend them to everyone!! It is people like this that give your company a good name and deservedly so."
"An excellent job to Josie and her staff as they were able to assist and alleviate much stress."
"Just wanted to let you know of the fantastic service I received from Sam and his staff at the Eglinton/McCowan store in Scarborough. They are not only friendly, but very accommodating to all of my needs and have not tried to over-sell something I did not need for our vehicles. They have gone above and beyond to make sure that I was happy with the repairs that were done. Over the years I’ve been to many service facilities, both large and small, and none come close to Sam and his team."
"This is about a most unusual and wonderful human being named Dave Brough at MM Cambridge. I must tell you there are not enough people in the world who behave as Dave behaved when I had the unexpected and memorable experience of meeting him at his MM store. I was in distress. I had just limped off the 401 after hitting a series of sizeable potholes that caused both my drivers’ side tires to blow. I also had my 18 year old son and his 2 friends in the car en route to Pearson Airport and then to my 2;00PM meeting downtown Toronto. I was now concerned that my 3 young passengers would miss their flight thereby forfeiting close to $2,000 each on their graduation trip that had been planned almost a year ago, not to mention my important meeting downtown.. Enter Dave Brough…this remarkable and compassionate human being jumped into what I believe to be his customary “solving problems” mode. He took charge of the situation and was solving every issue I was facing. He arranged for a Cambridge-Toronto Airport shuttle (they made their flight); GM Roadside Assistance was contacted and my car was transported to a Kitchener dealership for the replacement tires under warranty; and everything was under control for my appointment AND he did it all out of kindness without ever asking for or expecting anything in return. I intend to recommend Dave for a Community Service Citation as I believe that too often people like Dave go unnoticed."
"On a recent visit to MM Leaside I asked them to check my van for a burning oil smell. They determined it needed valve cover gaskets and the job was completed and I picked up my van. Both Steve and Craig said to me to drive it for a couple of days just to ensure everything was OK. Unfortunately the problem persisted. Without hesitation on their part, they took the van in and corrected the problem at no additional cost. I was expecting to have some sort of hassle, but these guys went out of their way to make it right. Now get this…they delivered my van to my house in a major snow storm and said “No problem”. In all my years of driving, I have never had such service. In this day when there seems little regard for the customer, these people went the distance and more. These people represent what MM says it is all about."
"Your guys repaired my Jeep last week and I wanted to say they did a great job. They were quick and the price was very competitive. They even stayed late so I could pick up car the same day. Please pass on my thanks for a job well done."
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