Customer Service |
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Testimonials Page 2
"I just had a call from Bryan at the Master Mechanic on Fisherman Drive inquiring how my experience was on Friday, having just taken my car there for the first time. I'm shopping for a new mechanic as the people at the Chrysler dealership tried to rip me off. What I've seen so far from Master Mechanic, I like. Problems that went undiagnosed by Chrysler for over 6 months were repaired by Master Mechanic on the first visit and I hear and feel a difference in the car. Bryan on the front desk, was helpful, courteous and responded to my inquiries timely! I even pushed my luck and asked for a pick-up at the end of the day and got one by the owner of the shop! I like the philosophy of maintaining the car to prevent emergency repairs. So far I like what I see…I'll keep coming back."
"I just wanted to share a quick story that happened to my wife this past Friday afternoon. She was out shopping on her lunch brake when she called me all cold and shivering saying her car won't start. I work in Beamsville she works in Oakville. She asked a Good Samaritan to help, he gave the car a boast but still it would not start. So I left work early and tried to boast the car myself and the same thing, it wouldn’t start. The Good Samaritan just happened to be coming out of a store and my wife told me this was the man that had tried to help. I thanked him for his efforts and he told us there was a garage in the next outlet mall on the other side of the road. We got the car toed over, this was around 4:30 and the garage closes at 5:00. The owner got the car in right away, came out 10 minutes later and told us no big deal it was just a shorted wire and within an hour the car was fixed. The garage owned began to make up the invoice and asked me how much the toe truck company charged us. I told him $52.00 he then smiled and handed me the invoice that had a total of $0.00 and said Merry Christmas. I then insisted to pay him something for there efforts but he would not accept. There are still a lot of good honest people out there. They could of dinged us for a couple of hundred dollars, if they wanted and we would have never known. I just wanted to say thanks to Rich at Master Mechanic in Oakville. Merry Christmas my friend!"
"In 2003 we moved back to Ontario and were in need of a mechanic. I was referred to Jason at Master Mechanic in Alliston by a local company who took their personal and company vehicles to him as he was the most reliable, hardworking and honest mechanic in town. From the start, Jason and Rob have helped us out of some pretty interesting situations and always handled me with the utmost care and respect. From the smallest of repairs such as helping out with a licence plate screw to the more serious engine work, Jason and rob have always provided me the best of service. I wasn’t sure who to tell at Head Office…but someone must know that Jason has a well oiled team and I am thankful that I can go there with the assurance that the work will be done just as they say it will. Kudos to all that work there!"
"I am taking a few moments to write you to tell you how pleased I was and continue to be with the service I receive at your High Park store. I have had many experiences with other garages and this one is the best. In fact, I would venture to say that this location could be your model store for customer service and satisfaction. My vehicle is always fixed right, on time, the first time…not to mention the polite and always smiling faces of Josie and Rui. This team goes above and beyond to satisfy their customer, a welcome surprise in this day and age of dying customer service."
"For all the time and skills you spent on trying to figure out what was wrong with my truck…and all out of the goodness of your heart. If only all mechanics were like you. We’re luck to have found you. I hope you know how much we appreciate all you do (and did) for us. Thank you."
"I am writing to inform you of the exceptional customer service and professionalism I have come to experience from your Erin Mills site since moving to the area. Bjorn and his staff keep in constant communication and take the time to show me what needs to be repaired and explain it in a way that’s easy to understand. They have always kept me informed on which repairs were critical and which repairs could be postponed. This has been helpful to me financially as I am a university student and money comes and goes quite easily. Bjorn has made the inconvenience of car repairs a lot less stressful. I trust the quality of work of Master Mechanic. My family and I have always maintained the utmost confidence in the master Mechanic brand (my father is a loyal customer of the Pickering store). I am a loyal customer and I will continue to recommend their shop and the Master Mechanic brand to my friends and acquaintances."
"I first went to the Dupont location several years ago in the hope that I would find a reliable and fair mechanic…looking after cars and trucks seems like a difficult business and I was wary of the “neighbourhood’ garage. Instead, I found Frank, whose enjoyment seems to come from serving the neighbourhood and establishing a solid relationship with his clients. I have 6 vehicles off warranty that range from classic antiques to functional work vehicles and I now rely on frank for solid advise and competent dependable repairs and service. Whether it’s a modest problem with a starter, a more serious issue or just a chance to get new tires, Frank has always provided me with exceptional service at a fair price. In fact, I don’t take any of my vehicles anywhere else. MM should be proud of Frank as an ambassador of the brand and Frank should be prod of himself and his team for serving the community so well. I have nothing to gain for such an endorsement…I simply feel that the combined efforts of his team outshine all others."
"I wanted to let you know that Rob and his team at your Milton location will always have my business. I always get the best service for my Nissan. I came to know of them through a friend because my car was stalling often and the dealer could not find the cause. They spent a lot of time and effort to get to the cause of the problem. I have been with them for the past 3 years now. Because of their excellent service, I am always glad to refer my friends."
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