Customer Service |
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Testimonials Page 4
"I just wanted to write a quick note to say thank you to you and your team for your continued courtesy, professionalism and efficiency. From the time you walk in through the front doors, the level of customer service is exemplary. It is refreshing to find a business with such a dedicated group of individuals who go ‘above and beyond’ for their customers. Over the years, you have provided quality service and have always taken the time to explain the repair process and even follow-up upon completion. Some say that the best compliment to be made is the ability to make referrals. Rest assured, I have no hesitation in continuing to refer my family and friends to your business. Once again, thank you for your dedication and we look forward to continuing our relationship with you." Chris R., Collingwood, Ontario
"I have been going to Master Mechanic Dupont for the past 8 years for service on my cars as well as my father’s. The service has always been friendly and courteous. Frank has always explained things that I needed and to be watchful of regarding cars and his approach is honest. He is someone who definitely wins your confidence and trust. It is clear he is a knowledgeable person. When I bought a second-hand car, Frank was the go-to-person, who gave me an evaluation of the car. I trust his opinion. I am a librarian in the Dupont neighbourhood. When our students were learning about people and work in our community, I invited many guests, one of which was Frank to talk to the students about his work. He brought in tools, horns, wrenches and nuts and bolts…they had fun and our photo gallery on the wall in the school highlighted the careers of our guests. Frank’s picture was recognized by many of our students, their parents and grandparents. Everyone was proud to say he was their mechanic. He is well known in our neighbourhood and gives back to the community…I would not hesitate to recommend him." Michelle F., Toronto, Ontario
"I have gone to Master Mechanic High Park for over a year, and they have treated me (and my cars) better than anyone! They are friendly, informative, helpful and honest with regards to what maintenance is necessary (quite refreshing). Although I live in Woodbridge, it is worth the drive to High Park for service. I always take my cars to them. Josie was helpful in making sure I was able to book an appointment so I could get on with my workday. I highly recommend them. They are the nicest and most honest mechanics I have ever had. Thank you so much for all your help. I will be telling my customers and friends about your great service." Tammy L., Toronto, Ontario
"Just wanted to show my appreciation for the “fantastic” service I received from your team. For 3 years my engine light has been on…I have taken my car to several service places and thousands of dollars later the problem was not resolved. I brought my car in last week and through a failed emissions test you were able to diagnose the problem and fixed the problem. No more engine light ”ON” and the car feels great to drive. An extra special thanks to John and Anthony for their excellent customer service." Maria W., Milton, Ontario
"I have been a regular customer for years at Master Mechanic Burlington and after yet another great experience, I just had to write. The guys there are terrific. Nick and Bryan have been honest, knowledgeable and generous with their time. Tim does excellent work. I always feel I’ve been treated fairly and with respect and I’ll continue to recommend them." Jan M., Burlington, Ontario
"Recently while in the process of planning a family trip, our 2006 Jeep began making odd noises under the hood. Being new to the area we were unsure where to take our vehicle for a repair. We’d heard people at work speak highly of Master Mechanic so we called the Whitby store on Brock Street. We were told to bring the vehicle in immediately as it was beginning to overheat. The Manager met my wife personally and looked over the vehicle. The water pump had failed. It was 3:00 in the afternoon and we were leaving early the next morning. A pump was ordered and by 4:45 the Jeep was back on the road and ready to go. The service received was above and beyond anything we have previously experienced at a garage. We have told friends and co-workers that there is a no better or more honest place to have your vehicle serviced. Thanks Master Mechanic." Dave D., Bowmanville, Ontario
"I was in management in the customer service industry for over 32 years until recent retirement. Over the years we received a great deal of customer complaints and on sparse occasions letters or phone calls from customers regarding excellent service they had received, which leads into why I’m writing this. My husband and I have dealt with Kevin and the gang at Master Mechanic in Barrie for many years. My husband usually does the routine maintenance on our vehicles but when there is a problem he cannot fix, Master Mechanic is where he brings his car to. We are always greeted with a smile and are always friendly to us. We find Kevin and the guys to be honest, caring and efficient.. When dropping off my car, I’m offered a ride home…and when my car is ready I am picked up and brought to the shop. We are always updated on the status of any repairs and what it will cost. My daughter also brings her car to Master Mechanic and we will continue to recommend them to our friends and anyone looking for a mechanic." Yvette R., Barrie, Ontario
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